ChemPoint.com Reviews | Glassdoor

ChemPoint.com Reviews

Updated March 5, 2017
99 reviews

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Full-time Part-time

2.9
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Gerald Briand
5 Ratings

99 Employee Reviews

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Pros
Cons
  • Customer service dept has a very high turnover rate and it is frustrating to have good people leave because of lower pay (in 11 reviews)

  • Customer service at this place is a disgrace (in 5 reviews)

More Pros and Cons

  1. "Eh...avoid it if you can."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bellevue, WA
    Current Employee - Customer Service Representative in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ChemPoint.com (More than 3 years)

    Pros

    Free Snacks, good location, decent benefits.

    Cons

    The amount of turnover is unlike anything I have ever seen. Management doesn't seem to care, they can replace you easily. Drowning in work every single day - if you take a vacation, your work will just sit there until you get back, the team does not have the capacity to cover your workload. Management has not a single clue what their employees go through on a daily basis; they don't even know how to do the work. Majority of people leave because the job is not like what it was advertised to be. Lateral advancements are given but moving up and out is hard, especially when management has ruined your reputation with other departments. Because management does not know how to do the work, they don't understand when you say you have too much on your plate. I can go on on, just stay away.

    Advice to Management

    Get your act together, and fast. You are losing quality people. Listen to your people!


  2. Helpful (2)

    "Has Potential But Lots of Internal Roadblocks In Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ChemPoint.com full-time (More than a year)

    Pros

    -Great office location in Downtown Bellevue.
    -Free food, snacks, and drinks (mainly chips, fruit snacks, cup noodles, breakfast sandwiches, some fruit, etc.).
    -Fun coworkers to be around.
    -Okay 401k match, assuming you make it to 3 full years to see it vest.
    -Good exposure to business systems and processes; excellent place to start your career if you are interested in sales and operations.
    -Amazing work/life balance.
    -A new business director who truly is looking to make a difference by genuinely caring about the company's employees (unfortunately, he is confined by the rigid structures of Univar, the parent company).

    Cons

    -Customer service team that is overworked and underpaid, resulting in a lack of talent in this department (huge turnover of any competent customer service reps, leaving behind only those that constantly make mistakes and blame deflect).
    -Extremely below market pay for most positions across the company.
    -Turnover is insane here (literally will lose a handful of colleagues every month).
    -Lack of a fair reward system for sales compensation (if you are lucky enough to be in a fruitful territory, you will have an OTE of $90k+ with almost no effort required; if you are in one of the faltering territories, you will likely see no or little bonus; management is not able to differentiate sales due to external conditions and that from the work done directly by sales reps. Essentially, you can put in the same or much more effort than one of your colleagues and be paid $40k+ less. Many good sales reps are being shorted as a result unfortunately.
    -Favoritism occurs in the organization based on a pseudo-frat culture.
    -No clear direction for career advancement.

    Advice to Management

    -Look to retain talent by rewarding them with appropriate compensation and career advancement potential (right now, both do not exist).
    -Let ChemPoint have more autonomy from Univar (more resources need to be invested in the people rather than just for the stock price to go up temporarily).
    -Create a fair system to metric employees for both effort and results (accountability is what is lacking the most in the organization currently).
    -Listen to your employees and find common ground between departments.
    -Train middle managers to facilitate real change.


  3. Helpful (2)

    "Leave something to be desired"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Industry Representative/Account Executive in Bellevue, WA
    Current Employee - Industry Representative/Account Executive in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ChemPoint.com full-time (More than a year)

    Pros

    Good suppliers, exclusivity to the distribution channel for many product lines, an unlimited supply of yuppies filled with with talent and enthusiasm, good work/life balance, a swanky office in DT Bellevue, decent PTO (could be better), good 401K match if you stay 3 years.

    Cons

    30% turnover rate, lack of definable company vision, low base salaries, and lack of respect and care for their employees.

    Customer Solutions - this is an entry level position. However, everyone feels like they're chained to their desks and has a pressure to do overtime (working 9.5+ hours a day), with the occasional mandatory overtime on Saturdays. This job is nothing more than churn and burn, while getting paid peanuts. And good luck getting promoted to a seller role. It's all talk.

    Sellers have it good if you're placed in an advantageous territory and drink the chempoint kool aid. The blatant favoritism and obvious lack of respect that the company has for their employees is unlike anything I've ever seen. Middle management takes very poorly to constructive criticism from their employees, responding with a "shut up and work" attitude. The new bonus structure makes it so that certain people with lucky territories get paid $100k+ in annual bonuses versus others who get paid out nothing for doing equal work. HR also has a tendency to protect the managers, not the employees, to the point where issues of intimation and verbal sexual harassment were not reported. The company also promises bonus payouts within 45 days of end of quarter; this payout date was pushed out not once, but twice, past the deadline.

    Advice to Management

    ChemPoint needs to get their act together if they truly want to change the face of chemistry, create genuine partnership, utilize business agility, and utilize a fresh perspective. Your talent will start dropping like flies at an even greater exponential rate.


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  5. "Over Worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist in Bellevue, WA
    Former Employee - Support Specialist in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at ChemPoint.com full-time (More than a year)

    Pros

    Great benefits, good PTO, Quality product, good working location

    Cons

    working on the operations side of the business, employers were overworked and underpaid. management did not list to the recommendations of their internal customers to benefit and improve the company as a whole.

    Advice to Management

    Listen to your people!


  6. "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    tons of perks around the office. beverages, food, snacks. Youthful atmosphere and I genuinely like the people I interact with everyday

    Cons

    tend to over-promise and under-deliver. revolving door of managers and difficult time retaining talent because the pay structure is crappy. new leader seems to be a great step forward but he faces a difficult time to change the culture and it may be too late to keep people here.

    Advice to Management

    communication, retain talent through appropriate compensation and transparency.


  7. "Great place to start a career and have an impact"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Bellevue, WA
    Former Employee - Finance in Bellevue, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ChemPoint.com full-time (More than 3 years)

    Pros

    Opportunities to make decisions and influence business practices in the company
    Decent Pay
    Fun place to work with dynamic atmosphere

    Cons

    Lack of leadership due to management experience


  8. "Lots of potential if you are patient"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Bellevue, WA
    Current Employee - Account Executive in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ChemPoint.com full-time (Less than a year)

    Pros

    ChemPoint is a great company for those who are patient and reasonable with their expectations. There is room for people to move up and around after they have proven themselves in their existing position. Good place for those who are looking for a high-energy, changing environment. I am never bored - and my day goes quickly. It is a fairly "young" company with many people in their 20's, but there are also older employees and many with longevity. I recommend ChemPoint to those who like a team environment - but who also enjoy achieving individual goals.

    Cons

    Training can be spotty and a little too short. Commission structure (in the sales team) is being changed after being changed about 9 months ago which does not lend itself to making people feel secure or rewarded for hard work. Customer service dept has a very high turnover rate and it is frustrating to have good people leave because of lower pay.

    Advice to Management

    Do not punish sales people who achieve their quota by changing the commission rates - reward them for making their goals! Pay CS people more so they stay longer and you have less turnover.


  9. Helpful (1)

    "Smoke and mirrors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Bellevue, WA
    Current Employee - Account Executive in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ChemPoint.com full-time (Less than a year)

    Pros

    As part of the Univar family, Chempoint as been able to assemble a highly desirable portfolio of product lines in a cross-section of industries. Sellers can count on having lots of opportunities to move product.

    Cons

    Because so much of the business is handed to them by either parent company Univar or its big name suppliers, the corporate culture is akin to the attitude of a spoiled teenager who never had to work for anything but has everything.

    Customer service at this place is a disgrace. If you are a seller, you can count on constantly putting out fires and smoothing things over with angry customers. Service failures are the absolute norm and not the exception. There is no passion among the leadership of the company to push for operational excellence.

    If you value your professional reputation, think twice about affiliating with this organization.

    Advice to Management

    Bring in stronger leadership on the operations team. Pay for quality customer service reps and give them pathways for advancement to help retain valuable talent and experience.

    Most importantly, stop buying your own B.S. about how somehow your company is different and special and doing something radically different. You really aren't, and if you want to, pretending you are won't get you there. It's okay to admit you are failing miserably and decide to try something new.


  10. "Finance and Credit Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Intern in Bellevue, WA
    Former Employee - Finance Intern in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ChemPoint.com (Less than a year)

    Pros

    Flexible hours, great first or second job, low stress, friendly environment. Everyone is very willing to help you learn and walk you through your responsibilities. Easy to move within the company when a position opens

    Cons

    Fairly repetitive day to day activities and there is a large turn over, many people use it as a starting place, very low paying.

    Advice to Management

    Determine a way to reduce turn over at the company, increasing salaries may help with this


  11. Helpful (1)

    "Customer Solution Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Specialist in Bellevue, WA
    Former Employee - Customer Solutions Specialist in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ChemPoint.com full-time (Less than a year)

    Pros

    The people you work with is a great crowd, a lot of fresh out of college people. They provide a lot free food but it's to cover up how horrible your job is.

    Cons

    This role has the most turnovers out of any department. People are impressed if you last 6 month. If are good at your job your punish by getting so much work you can't handle it. I've seen people crying at work at least once a week by either the amount of stress or by their managers who don't know what their actually doing. The customers are beyond rude and upper management does not care at all.

    Advice to Management

    Do not micromanage your workers you have no idea what we do on a daily basis and are excepting so much from us with horrible pay. Increase pay significantly to your workers, this is not a customer service role but an operational role.


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