Cherokee Casino & Resort Reviews | Glassdoor

Cherokee Casino & Resort Reviews

Updated March 14, 2017
12 reviews

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3.0
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Don LaBass
1 Rating

12 Employee Reviews

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  1. "Graphic Designer with the Marketing Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Deesigner in Catoosa, OK
    Former Employee - Graphic Deesigner in Catoosa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cherokee Casino & Resort (More than 3 years)

    Pros

    Solid company with all bells and whistles in regards to compensation and opportunity.

    Cons

    Management gave very little guidance or details in regards to strategy and goals.

    Advice to Management

    Have a clear plan, messaging strategy and set of objectives you are trying to accomplish between the creative staff and marketing team.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Supervisor in Roland, OK
    Current Employee - Food and Beverage Supervisor in Roland, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cherokee Casino & Resort full-time (More than a year)

    Pros

    Feels like a family

    Cons

    Promotions are made on who you know.

    Advice to Management

    Get rid of the weak links in management

  3. "Security Officer"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Siloam Springs, OK
    Former Employee - Anonymous Employee in West Siloam Springs, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cherokee Casino & Resort full-time (Less than a year)

    Pros

    Management is a great team. Always willing to work with their employees.

    Cons

    Room for growth or career progression is not there.


  4. "So, So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Roland, OK
    Former Employee - Anonymous Employee in Roland, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cherokee Casino & Resort (More than 8 years)

    Pros

    Great benefits. Bonuses were nice.

    Cons

    Corrective action system is a joke. Let employees get away with too much.

    Advice to Management

    Listen to employees. There are some in management who are clueless.


  5. "poor ownership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tulsa, OK
    Current Employee - Anonymous Employee in Tulsa, OK
    Doesn't Recommend
    Negative Outlook

    I have been working at Cherokee Casino & Resort full-time (More than 8 years)

    Pros

    decent pay
    decent benefits

    Cons

    the casino is basically ran like a giant wal mart.
    the departments do not communicate
    management doesn't listen to employees suggestions
    very high turnover rate
    booking of concerts becoming same routine every year

    Advice to Management

    Learn to listen to your floor employees as they are the ones who are interactive with the guests
    learn to teach staff safety measures and preparation for them
    provide a positive working environment, as good achievement is never pointed out or rewarded


  6. "Great Benefits with a lot of potential for growth in the Table Games dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Dealer in Cherokee, NC
    Current Employee - Table Games Dealer in Cherokee, NC
    Recommends
    No opinion of CEO

    I have been working at Cherokee Casino & Resort full-time (More than a year)

    Pros

    The table games dept has a lot of opportunities for growth especially since it is still fairly new to live gaming. Benefits are excellent also. There are over 150 tables with still more games to come. They offer morning and night time classes to learn additional games. The best shift to work for is swing shift by far!!

    Cons

    Since it is still fairly new, the dept is still trying to work out the kinks. For PTO, you must submit it at the very least a month before hand but may not know if you will get approved for a while. Some concerts are blacked out for employees. Most supervisors came from other properties and every one likes to do things their own way so egos are a big deal there. One supervisor will tell you one way then their breaker will tell you something different. Although the toke rate is really good for the area, management doesn't discipline the dealers that are riding on others coat tails which could in turn raise the toke rate.

    Advice to Management

    Get more involved with dealer and supervisor relationships.


  7. "Don't waste your time if your not Cherokee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Catoosa, OK
    Current Employee - Anonymous Employee in Catoosa, OK
    Doesn't Recommend
    Negative Outlook

    I have been working at Cherokee Casino & Resort full-time (More than 5 years)

    Pros

    Insurance benefits and possibly the bonus if they give one due to profit. If you don't have a conscious and like to kiss butt and are buddies with your boss then sky is the limit for you.

    Cons

    not enough people hired to perform job duties=overworked and under appreciated.
    Hell fire and brimstone wanted it done yesterday.
    Horrible communication which in turns wastes money due to change orders and remodels during construction.
    There really are to many to list..... STAY AWAY

    Advice to Management

    Actually hire people that know something about what their job duties are.. STOP the scratch my back and I will scratch yours mentality (Management!!!)..

  8. "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT in Catoosa, OK
    Current Employee - IT in Catoosa, OK
    Doesn't Recommend
    Negative Outlook

    I have been working at Cherokee Casino & Resort full-time (More than 5 years)

    Pros

    Keeps up on technology. Always expanding.

    Cons

    Long work hours. Treats employees with no respect.

    Advice to Management

    Treat employees better. They are what will make you a great company and not just a job.


  9. "Is this a business or a cherokee jobs program?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Catoosa, OK
    Current Employee - Manager in Catoosa, OK
    Doesn't Recommend
    Negative Outlook

    I have been working at Cherokee Casino & Resort full-time (More than 8 years)

    Pros

    - Great if you are a Cherokee

    Cons

    - Not clear if CNB is going to focus on casinos (short-term return) or focus on investing in new lines of business (long-term growth)
    - Do not join if you are not Cherokee. Probably not possible anyway.
    - Office space is horrendous. No windows and beige walls with no decorations.
    - Immature business leadership. Screaming = Priority

    Advice to Management

    Clarify what business CNB needs to focus on so that all team members may act accordingly.


  10. "Good Ol Boys Club"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security in Catoosa, OK
    Current Employee - Security in Catoosa, OK
    Recommends

    Pros

    Pay and benifits are good as well as bonuses. Fun atmosphere, can get fast paced and exciting on the week ends.

    Cons

    Horrible Good Ol Boys Club!! Promotions are based on favoritism, established Clicks, You will be expected to work your butt off in all the crappy areas while favorites get lot patrol all day! Or playing on the computer in the key desk all day long! Many of the long term favorites are physically incapable of performing the expected job duties or are in the habbit of being incredibly lazy pushing most of responsibility on new hires. Yet these people are the only ones chosen for promotions and preffered shifts!!! As well as overtime..??

    Advice to Management

    Seriously re-evaluate individule performance and promote accordingly! Get rid of the good ol boys club, with all the favoritism there is no chance for employees who go above and beyond picking up the slack to excell and have a chance to move past the dead weight.. Crack down with reprecushions for the obvious favoritism when assigning daily shift change. Evaluate physical ability to perform expected tasks assigned and get rid of those several who simply can not function as expected for excellent performance.. Cut the lazy employees loose, they are taking up positions that can easily be filled by those working their butts off for nothing..


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