Chewy Reviews
Updated Aug 11, 2022
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Found 2,105 of over 2,210 reviews
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Top Review Highlights by Sentiment
- "If the managers do not like they will do anything and everything to get rid of you." (in 56 reviews)
Ratings by Demographics
This rating reflects the overall rating of Chewy and is not affected by filters.
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
- Chewy - Customer Service | Division of ChewyCurrent Employee, more than 1 year★★★★★Featured Review
Pros
The managers and leads care about the employees. You are never made to feel like your opinion does not matter or that you are not important. Everyday we are made to feel appreciated and valued.
Cons
I have not found a con yet!
- Chewy - Customer Service | Division of ChewyCurrent Employee, more than 3 years★★★★★
Pros
Benefits are great, Pay is fair, Environment is open, paid maternity and paternity if been there for over a year.
Cons
UTO policy is a little aggressive if you tend to call out often
- Current Employee, more than 1 year★★★★★
Pros
Pay was good and people were nice
Cons
Lots of favorites and it’s known
- Chewy - Customer Service | Division of ChewyFormer Employee, less than 1 year★★★★★
Pros
Pretty set schedule but flexible as needed, pay is fair, people are great, great benefits.
Cons
Difficult to get weekends off as you are required to work at least one weekend day.
Continue reading - Chewy - Customer Service | Division of ChewyCurrent Employee, less than 1 year★★★★★
Pros
The company is amazing and is very understanding and helpful.
Cons
They only give you a set amount of UTO and when it’s gone you can’t call in at all
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Great work environment and co-workers!
Cons
The only bad thing is the salary!
- Current Employee, more than 1 year★★★★★
Pros
Innovative projects Scope of growth
Cons
Flexibility in working from other locations, even if there are offices available. Not a very big con though.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Excellent Benefits. No trouble getting time off. HR staff has rewards that many companies do not care about implementing. Allows staff to learn new equipment and remain agile.
Cons
It can be physically demanding work for the little pay you get.
- Chewy - Customer Service | Division of ChewyCurrent Employee★★★★★
Pros
discount on orders? Pay is fine as long as you aren't planning on making this your main career.
Cons
In short; - Unorganized - Your voice is not heard and problems regarding internal systems and the storefront are not fixed even after months of mentioning it - Communication from management does not exist. You learn quickly that the problems are not worth mentioning as they will not get fixed and there is no communication from supervisors regarding the progress of anything The beginning of working at this job was fun and I was passionate about it but it quickly lost its charm and I got burnt out. Chewy promises growth and I was frequently told I was doing everything right as far as stats (btw chewy only cares about stats and numbers) and I was on track for a new role but that never came. The job positions are never open and if they are it feels like no one gets a chance to interview for them.
Continue reading - Current Employee★★★★★
Pros
Great people, good work environment
Cons
Too many hires not working
Chewy Reviews FAQs
Chewy has an overall rating of 3.4 out of 5, based on over 2,210 reviews left anonymously by employees. 61% of employees would recommend working at Chewy to a friend and 57% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.
61% of Chewy employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Chewy 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Chewy to be career development, coworkers, benefits and the cons to be senior leadership, culture, management.
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