Chewy Reviews

Updated Aug 13, 2020

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2.7
41%
Recommend to a Friend
47%
Approve of CEO
Chewy CEO Sumit Singh (no image)
Sumit Singh
272 Ratings
Pros
  • "Sometimes you see dogs in the warehouse(in 40 reviews)

  • "Awesome work environment with lots of positivity around you(in 31 reviews)

Cons
  • "Employees are treated like high school students(in 32 reviews)

  • "That's the worst part: Chewy provides some of the best customer service in the world but we're paid less than CSRs at Verizon or Geico, for example(in 26 reviews)

More Pros and Cons
  1. "Ambitious, caring, and fun team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Designer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chewy full-time

    Pros

    - The Product Design team is full of smart, supportive, collaborative, and kind people. I feel both pushed to grow and supported - There is a culture of ambition - people want to do their best work and help others to do the same - The work is interesting and fun, with the opportunity to actually build things from scratch, launch products into the world, and improve based on real feedback - Company interested in hearing new ideas and elevating voices - Healthiest work culture I've ever been in (e.g. manageable hours, human leaders, no micromanaging) - Leadership actively involved in supporting growth of team and works to put you on projects based on your goals/interests - Pets are a big part of the experience which is always fun :)

    Cons

    - Being 100% remote because of covid can make collaboration a bit harder, esp when looking for people outside your department

  2. "So far so good"

    5.0
    Current Employee - Customer Service Representative 

    I have been working at Chewy full-time for less than a year

    Pros

    so far so good. I just started though.

    Cons

    The pay could be better.


  3. "order picker review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Order Picker 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chewy part-time for less than a year

    Pros

    pretty straightforward, once you learned what corners you could cut it wasnt that difficult

    Cons

    Hours were oddly long, sometimes you would get stuck with a bad pick cart (heavy stuff or single picks across the whole warehouse) management was very militant and seemed cold and calloused.

  4. "Great place to work and grow!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chewy full-time for less than a year

    Pros

    I have been at the company for less than a year and here are few things to highlight... - Vibrant atmosphere: Fast paced, start up like culture for a fairly sized public company. - Customer focus & Customer first in every discussion to provide a superior experience to pet parents. World class personal customer service - check it out yourself. - Quick decision making with little/no bureaucracy - Rapid growth and acquiring new talent every day - Fun Office atmosphere with free snacks, beer, food, etc.

    Cons

    Chewy is relatively a young company so the processes are evolving, but maturing fast. One may feel a bit lost at the beginning, especially with virtual workforce. Take advantage of available support and friendly team members.

  5. "Better than most warehouses"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fulfillment Specialist in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Chewy full-time for more than a year

    Pros

    Sometimes you see dogs in the warehouse.

    Cons

    Leadership manages numbers more than leading employees proactively

  6. "Amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineering Coop in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chewy full-time

    Pros

    Truly supportive company that takes care of its employees

    Cons

    Sometimes meeting heavy, big on ceremony

  7. "It’s ok"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative (CSR) 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Chewy full-time for less than a year

    Pros

    Chewy is a very laid back place. Very repetitive but also very fun.

    Cons

    Angry customers who blame everything on the company but not the manufacturer or carrier. Oh and less time finishing the notes... which suck. As a person who can’t type and talk and maneuver all together, it’s hard for me....

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  8. "Fast paced, exciting and supportive company poised for continued growth and success."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources in Dania Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chewy full-time for less than a year

    Pros

    Every Chewy employee I interact with is passionate about success and we work together to accomplish great things.

    Cons

    Keeping up with our amazing growth.

    Continue reading
  9. "Chewy's secret sauce on growth and success- the People"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Director in Dania, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chewy full-time for more than 3 years

    Pros

    Seeing Chewy go from $500M to $4B in revenue will be one of my top 3 career highlights, with that comes strong work ethic, passion, going above average, exceeding expectations, and trusting that we are all doing what we need to do to meet our goals...because growing 2x YOY is tough and we operate in a way that we need to be quicker, smarter than our competition. It's in our DNA, Chewy is filled with ideas on how we want to continue to disrupt the market, and we are not slowing down anytime soon. With that comes sacrifice and commitment, I relate it to being the best you can be whether it is in sports, or work. You will learn more here than anywhere else given the growth and success, which will most likely set you up 2 levels above anywhere else. We are here to make a difference in the Pet industry, and each Chewtopian has had an input in making that happen.

    Cons

    Demand and expectations, with growth we need more resources

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  10. "It's an okay job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fulfillment Associate in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Chewy full-time for less than a year

    Pros

    Paid weekly on-time and direct deposit. Overtime and PTO/UTO

    Cons

    To many young people and rules!!!

    Continue reading
Found 836 reviews