Chewy Reviews | Glassdoor

Chewy Reviews

Updated Nov 18, 2019

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2.9
42%
Recommend to a Friend
45%
Approve of CEO
Chewy CEO Sumit Singh (no image)
Sumit Singh
190 Ratings
Pros
  • "Their are dogs there with coworkers sometimes(in 31 reviews)

  • "Awesome work environment with lots of positivity around you(in 29 reviews)

Cons
  • "Employees are treated like high school students(in 30 reviews)

  • "Chewy provides some of the best customer service of any retailer right now and asks a lot of it's CSRs to maintain that title(in 23 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Nothing but great things to say about Chewy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Transportation Analyst in Dania Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chewy full-time for more than 3 years

    Pros

    There is no such thing as a glass ceiling and hard work pays off in spades. If you are looking for career development, this is the place to be.

    Cons

    They don't have a HQ in NYC.

    Chewy2019-05-02
  2. "Awesome place to work at."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Forklift Operator in Sparks, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Chewy full-time for less than a year

    Pros

    Honest work, great benefits, can move up in company if you grind.

    Cons

    Cut throat hard work but its work

    Chewy2019-09-19
  3. "Great if you love pets, people, and tech, but not a job for the easily burnt-out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hollywood, FL
    Recommends
    Positive Outlook

    I worked at Chewy full-time for less than a year

    Pros

    Frequently friendly and positive atmosphere, rapidly growing and often room for advancement (if you follow their guidelines and show that you go above and beyond for customers), management/supervisors tend to be understanding so long as there is open and frequent communication, neat perks in particular for pet owners.

    Cons

    It can be extremely taxing emotionally and psychologically, very fast-paced and technologically and technically intensive.

    Advice to Management

    More than all of the benefits in the form of discounts, free stuff, and casual atmosphere, more frequent breaks and more liberal usage of how they're allocated go a long way to prevent employee burnout.

    Chewy2019-11-19
  4. "Chewy glass door review employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Representative in Hollywood, FL

    I have been working at Chewy full-time for more than a year

    Pros

    Weekly pay, flexible schedule if attendance good.

    Cons

    Long hours for okay pay, back to back phone calls can be rough

    Chewy2019-11-18
  5. "Good Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chewy full-time for less than a year

    Pros

    Comprehensive training and supportive staff. There is a lot of opportunity for advancement if you work hard.

    Cons

    Being on the phone for so long can be exhausting.

    Chewy2019-11-13
  6. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Hollywood, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chewy full-time for more than 3 years

    Pros

    They pay once a week//they sell Red Bull

    Cons

    Rude people , since letsmart took over the whole place is a s show Filthy bathrooms carpeting throughout and you get to work in a meat freezer super cold

    Chewy2019-11-11
  7. "Best job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fulfillment Associate in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chewy full-time for less than a year

    Pros

    Great pay, great benefits, awesome coworkers

    Cons

    Hard work, heavy lifting, fast pace

    Advice to Management

    Love this job

    Chewy2019-11-08
  8. "Fun but stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outbound Lead in Mechanicsburg, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chewy full-time for less than a year

    Pros

    Fun environment Friendly upper management Clean break/restrooms

    Cons

    You never know when you're going to be able to take off due to mandatory OT Poor money management with HR

    Advice to Management

    Do better!

    Chewy2019-11-09
  9. "Great Company"

    StarStarStarStarStar
    Current Employee - HRS 

    I have been working at Chewy full-time for less than a year

    Pros

    Awesome company that treats employees like their family!

    Cons

    Younger company starting out, adjustment period.

    Chewy2019-11-07
  10. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Chewy full-time for less than a year

    Pros

    They always offer overtime & work very well with any inconvienances you may have during your time working here. Somewhat understanding company, organizes plenty of activities!!

    Cons

    Treats you like you're still in high school, organization skills need a little work in regards to scheduling and occurrences, but they're sure to always fix their mistakes.

    Chewy2019-11-06
Found 681 reviews