Chicago Transit Authority Reviews | Glassdoor

Chicago Transit Authority Reviews

Updated February 12, 2017
133 reviews

Filter

Filter

Full-time Part-time

3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Terry Peterson
45 Ratings

133 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great pay, good benefits over all good place to work (in 11 reviews)

  • Free transportation around the city (in 6 reviews)

Cons
  • Varying work schedules, only part time (in 6 reviews)

  • Lack of communication by upper management creates significant disunity and frustration for employees at the working level (in 5 reviews)

More Pros and Cons

  1. "Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay, nature of project, resources to be successfully finish assigned project

    Cons

    Flawed communication pattern between upper and lower management


  2. "Part Time Bus Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Chicago Transit Authority part-time

    Pros

    Benefits for part time employees, free rides.

    Cons

    Varying work schedules, only part time


  3. "Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Chicago Transit Authority full-time

    Pros

    JOB SECURITY IF YOU REPORT RO WORK EVERYDSY ON RIME.

    Cons

    To many deductions from your check. Deduction are more then what yoy bring. The Union 241 sucks doesn't have the best interest of the paying members.

    Advice to Management

    Become more compassion to the employees. Employeesare the frontline of the company. We move the city.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "It pays the bills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Chicago Transit Authority full-time

    Pros

    Job security, managers are willing to work with you.

    Cons

    Union leaders are very secretive


  6. "CustomerService Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    You get to ride anywhere in chicago free .

    Cons

    They don't give you a break horrible life work balance.


  7. "Bus Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time Bus Operator
    Former Employee - Full Time Bus Operator
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Chicago Transit Authority full-time (More than 10 years)

    Pros

    Great pay, benefits and your not stuck in a building or outside all day.

    Cons

    Low moral, long work days for lower seniority employees, no cohesion in the rank and file and distrust and backbiting with front line employees and management.

    Advice to Management

    More promotion through the rank and file employees to management positions, especially at the garage level.


  8. "Car Repairer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAR REPAIR TECHNICIAN in Chicago, IL
    Former Employee - CAR REPAIR TECHNICIAN in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Chicago Transit Authority (More than a year)

    Pros

    Casual Environment, Plenty of time to complete assigned repairs. Reminded me of High School Shop class.

    Cons

    Managers are over stressed & under trained.

    Advice to Management

    Start promoting managers based on qualifications , not seniority.


  9. "Just Paying the Bills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus Operator in Chicago, IL
    Current Employee - Bus Operator in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Chicago Transit Authority part-time (More than a year)

    Pros

    I am the captain of the bus I drive. I don't have anyone looking over my shoulder. The goal is to drive safely and treat every customer with the same amount of respect. I can go to and from work without having to deal with any management. The majority of coworkers with years of experience are more than willing to share their knowledge.

    Cons

    Angry customers who can destroy your self esteem. Customers who don't have correct fare and ask you to drive faster.

    Advice to Management

    Public communications could be greatly improved. A lot of issues would be eliminated if the public was better educated about safety procedures.and respecting the space of other riders.


  10. "Good job security, poor work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Chicago, IL
    Former Employee - Senior Project Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chicago Transit Authority full-time (More than a year)

    Pros

    Good job security if that's at the top of your career priority list. Also, good opportunity to learn about a large public transit system and how it operates and provides transportation service to millions of customers ever year in the Chicagoland area.

    Cons

    Lack of communication by upper management creates significant disunity and frustration for employees at the working level. Management needs to do a better job of engaging employees and treating them with respect and dignity if they want to get them to perform better. Low energy environment and a definitely lack of teamwork where it seems like everyone works in their own small silo not knowing what anyone else is working on. Unfortunately things will not improve here until the us (CTA employees) vs them (Union employees) mentality is greatly reduced or eliminated all together.

    Advice to Management

    Improve communication and buy in with the working level employees across the organization. Work to keep employees engaged in their assigned projects. Be accountable and regularly hold employee performance reviews so they know that someone actually has a stake in seeing their work completed. Reward your good employees with annual pay raises instead of paying everyone the same percentage regardless of whether they actually do any real work or not.


  11. "CTA"

    Star Star Star Star Star
    Former Employee - Bus Operator in Chicago, IL
    Former Employee - Bus Operator in Chicago, IL

    I worked at Chicago Transit Authority full-time (More than 8 years)

    Pros

    The best reasons for working for CTA was being able to effectively assist the public, safely transporting them to and from their destination.

    Cons

    Having supervisors that were not active listeners, and not being readily available.

    Advice to Management

    To be active listeners and be sincerely concerned about the well being of employees. I believe it's a good rule of thumb to have an open door policy.



Showing 133 of 141 reviews
Reset Filters