Chicagoland Smile Group Reviews

Pros

There isn’t any. HORRIBLE place to work at

Cons

This place is disorganized. Horrible management. They have their own clicks and if they don’t like you they’ll fire you for no reason or they’ll push your buttons so you can quit on your own. They don’t care about patients calls patient a.. holes and delete appointments of the schedules just so someone won’t write them a bad review! It’s about quantity not quality.

Pros

-Well there's a coffee and water machine.

Cons

-Extremely high turnover rate. No one's been with the company for more than a few years. In a few months I watched an alarming amount (12 individuals) of upper management leave or get fired abruptly. -The benefits are appalling no 401k matching, overpriced healthcare, five whole days PTO a year, no pay for maternity leave. They do not care about their employee retention at all. -They rapidly acquire dental offices without any concern for delivering the promised results to their physicians or patients. Multiple providers shared with me their upset about the massive looming AR. Some dentists confided in me and asked if I thought based on the contracting they have a chance at collecting when they depart soon. -The looming AR is enormous yet two people are employed to help follow up on it currently. -The culture is very toxic! HR actively invalidated multiple employee experiences presented to them. There's a clique in support center management who breadcrumb essential information so standard operating procedures can't be created. Anyone new they do not accept they spend everyday deforming the person's character by copying the whole upper management team on any mistake made despite the fact they were in charge of training. -Everyday you come in wondering what stupid new idea upper management will deploy to justify their own presence in the failing company. -The investment partners are heavily involved in the failing business and what they say goes at the end of the day. -No promotion from within ever happens.

Pros

Nice management and nice work environment

Cons

Sometimes it can get real busy !

Pros

Motivated team (from leadership to staff) who work hard to take care of our patients. Good hours, friendly co-workers, and lots of opportunity to grow professionally.

Cons

COVID has forced the business to make a bunch changes which has required the team to be dynamic. Looking forward to some more stability.

Pros

Camaraderie with other team members

Cons

This is a relatively new DSO which focuses on buying smaller private practices and managing them from a central corporate office. They established a "support center" which is supposed to handle all of the administrative duties, leaving the clinical staff at each office free to focus on patient care. Unfortunately, most of the staff hired for the support center have little to no dental experience, so every minor decision is painfully and unnecessarily complicated. Staff turnover is extremely high as no one can tolerate the toxic environment for very long, so it is a constant learning experience as new people are brought in. The private offices which are bought out by Chicagoland Smile Group typically have very experienced and caring doctors and staff. The DSO could use this wealth of accumulated knowledge to grow the company into something amazing. However, they choose to ignore this most valuable asset, and constantly attempt to reinvent the wheel. The top-heavy management team spends their days on group calls and emails, creating spreadsheets and power point presentations that have no value to anyone but themselves. Meanwhile, the teams in each office who are in the trenches every day trying to provide quality care for their patients are understaffed and overworked, their opinions and contributions ignored. During the 2020 pandemic and shutdown, the DSO permanently laid off many employees as a "tough financial decision" to keep the company solvent. So offices are more short-staffed than before. However, at the same time they were actively advertising that they were looking to buy up any privately owned practices which may be struggling, and that they had the capital to do so, thanks to careful stewardship. The priorities are crystal clear, and they have nothing to do with patient care or employee retention. I do not see how this DSO will be able to sustain long-term with the current management.

Pros

Having been in private practice for over 35 years, the idea of working for a DSO was exciting yet intimidating. With Chicagoland Smile Group, I have found that the support and camaraderie within the organization has been truly valuable to me. In my 35 + years experience in the dental field I have been exposed to just about everything you could expect, but there is always something new to learn, and Chicagoland Smile Group has been a great teacher. The support system that Chicagoland Smile group has in place has made it easy for me to fulfill my responsibilities, and has also allowed me and my team to focus on what's most important, patient care.

Cons

As with any new company, there will be growing pains, and adding necessary employees needs to be a priority at this point. Information is sometimes slow to trickle down, but that is a work in process.

Pros

Very growth-oriented culture with clearly-outlined goals and objectives for the entire organization. Leadership is truly focused on enabling clinicians to provide excellent patient care. Atmosphere of learning & development.

Cons

We're all learning as we go, which can be frustrating at times...but everyone is in it together.

Pros

This group is constantly working to be the best company that they can be. Constantly growing, hiring, and innovating ways to give the best patient care. This company truly cares about being the best they can for their employees and their patients.

Cons

As we grow, communication between higher and lower management becomes more difficult. However, they take feedback well and are having weekly and monthly meetings to improve.