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    Chick-fil-A Reviews

    Updated April 26, 2018
    3,952 reviews

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    Full-timePart-time
    3.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Chick-fil-A CEO Dan T. Cathy
    Dan T. Cathy
    1,875 Ratings
    Top CEO 2017

    3,952 Employee Reviews

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    Pros
    Cons

    • With it being a fast-paced restaurant, sometimes communication is lacking (in 109 reviews)

    • Obviously the pay isn't great but at least its not minimum wage (in 108 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (11)

      "Senior Administrator- Chick-Fil-A Support Center"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Administrative Assistant in Atlanta, GA
      Current Employee - Senior Administrative Assistant in Atlanta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Chick-fil-A full-time (More than 5 years)

      Pros

      -I am treated as part of the team, not just the note taker
      - The Cathy family encourages focus on relationships and practices that as well
      - I feel valued
      - This company invests in my career development
      - I am able to choose professional development (yearly allowance)
      - Managers are encouraging and supportive
      - Freedom to work how I need to, to be the most productive
      - Profit Sharing
      - Consistent sales growth
      - High effort by management to educate all Inc. employees on understanding the restaurant business. T

      Cons

      Job "Paths" are not always clear, but they are working on improving that.

    2. "Employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Student Employee in McKinney, TX
      Former Employee - Student Employee in McKinney, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Chick-fil-A part-time (More than 3 years)

      Pros

      They had amazing benefits and they were never unfair to me.

      Cons

      They could've given me a raise since I worked there for a few years.

      Advice to Management

      Maybe ask more about how your employees are doing.

      3. Join the Chick-fil-A team
      See Our Latest Jobs

    3. "Best Fast Food Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Chick-fil-A part-time

      Pros

      the managers were all nice and encouraging. very understanding of individual needs.

      Cons

      to be honest, the only thing i didnt like was cleaning the bathrooms.

      Advice to Management

      a raise? lol

    4. "Shift Supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Senior Management
      Former Employee - Shift Supervisor
      Former Employee - Shift Supervisor
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Chick-fil-A full-time (Less than a year)

      Pros

      I love love love the company. The leadership cared genuinely about reaching their community, not just as customers, but as friends.

      Cons

      There was a huge atmosphere difference between day shift and night shift. So much that tension between a split of duties was quite obvious and awkward at times.

      Advice to Management

      Excel in communication across all sections of workers (ie kitchen, front counter, day, and night shift)

    5. "Great place!"

      StarStarStarStarStar
      Former Employee - South Carolina in Columbia, SC
      Former Employee - South Carolina in Columbia, SC

      I worked at Chick-fil-A full-time

      Pros

      Fun environment and great co-workers

      Cons

      No cons at all, loved my work experience

    6. "Customer Service is Key"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Front Counter Team Member in Tampa, FL
      Former Employee - Front Counter Team Member in Tampa, FL
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Chick-fil-A part-time (More than a year)

      Pros

      I worked at a location that was individually owned, so that changes my experience a bit. My location allotted us approximately twenty dollars per shift to put someone's meal on the house if such an occasion was needed. This included things like buying the meal of someone in uniform or helping someone out if they'd lost their wallet (and were clearly genuine about the issue). Customer service was of the utmost importance. I was never taught to say "my pleasure" but everyone else did it so I quickly picked it up (I get asked that a lot). Other changes in language encouraged: customers were "guests" and rags were "towels."

      Cons

      Everyone assumes you yourself are homophobic, just because the now late owner of the company was. This is false. My location was staffed by a majority LGBTQ staff.

    7. "Kitchen manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Approves of CEO

      I have been working at Chick-fil-A full-time

      Pros

      Good scheduling, friendly staff and meals

      Cons

      Overworked
      Long shifts
      No paid time off or benefits

    8. "Shift Lead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Chick-fil-A full-time

      Pros

      Lots of hours, lots of learning, customer service skill building

      Cons

      not any i can think of

    9. "Amazing company, they do so much for their employees and the community."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Administrative Director in Buford, GA
      Current Employee - Administrative Director in Buford, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Chick-fil-A full-time (Less than a year)

      Pros

      Amazing for individuals looking for a first time job, the company strives to give leadership skills, competitive pay, there are also scholarship opportunities.

      Cons

      No benefits such as medical, 401k, etc.
      Not able to support a family off of the pay you receive from the restaurants.

      Advice to Management

      Directors need, at minimum, benefits in order to be able to stay long-term, especially when they have a family.

    10. "Cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier in Folsom, PA
      Former Employee - Cashier in Folsom, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Chick-fil-A part-time (More than a year)

      Pros

      Good environment, Hardworking, Management, Pay Hourly, Raises

      Cons

      Competitive Pay, Unpredictable hours, Competitive management, Availability Changes

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