Chick-fil-A "customer service" Reviews | Glassdoor

Chick-fil-A Employee Reviews about "customer service"

Updated Nov 17, 2019

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3.9
74%
Recommend to a Friend
90%
Approve of CEO
Pros
Cons
  • "Busy at all times must be a fast paced worked(in 220 reviews)

  • "Long hours in kitchen continually busy(in 150 reviews)

More Pros and Cons

Reviews about "customer service"

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  1. "amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Chick-fil-A part-time for more than a year

    Pros

    They provide good customer service and are well respected to everyone around them.

    Cons

    they aren’t any conch to this job

    Chick-fil-A2019-11-07
  2. "Good place for first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member 

    I worked at Chick-fil-A full-time

    Pros

    Teaches good communication skills and customer service

    Cons

    Work to pay ratio

    Chick-fil-A2019-11-17
  3. "Senior Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lubbock, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chick-fil-A part-time for more than a year

    Pros

    Positive, customer service environment with friendly employees

    Cons

    Deal with every type of person from all walks of life and learning how to deal with angry customers

    Advice to Management

    Focus on the loyalty of employees

    Chick-fil-A2019-10-28
  4. "Fun but lots of work for little pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harlingen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chick-fil-A part-time for less than a year

    Pros

    best training for customer service

    Cons

    Rarely Cross train & low pay

    Advice to Management

    Don't be afraid to let the new people try something they feel confident about

    Chick-fil-A2019-10-27
  5. "Management team not structured."

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Chick-fil-A full-time for more than a year

    Pros

    I enjoy the fast pace and giving great customer service.

    Cons

    No structures in place and demand for production is high.

    Chick-fil-A2019-11-04
  6. "Sundays off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Chick-fil-A full-time for more than 8 years

    Pros

    The fact you are guaranteed Sundays off

    Cons

    Expectations of customer service. Customers take advantages

    Chick-fil-A2019-10-20
  7. "Great place to start out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in Pensacola, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chick-fil-A part-time for less than a year

    Pros

    Friendly coworkers, great customer service

    Cons

    Stress due to the fast food industry, rude customers

    Chick-fil-A2019-10-09
  8. "Great Experience during my time at Chick-fil-A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Assistant Manager in Columbus, OH

    I worked at Chick-fil-A part-time for more than a year

    Pros

    Customer service, Chick-fil-A Culture, Great Co-Workers

    Cons

    NO Cons about working here.

    Chick-fil-A2019-10-04
  9. "It was an okay job for high school"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Cashier 
    Doesn't Recommend
    Disapproves of CEO

    I worked at Chick-fil-A part-time for more than 3 years

    Pros

    Friendly people (usually), pays better than other fast food

    Cons

    Homophobia, customer service jobs suck

    Chick-fil-A2019-10-18
  10. "Enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member 
    Recommends
    Positive Outlook

    I worked at Chick-fil-A part-time for more than a year

    Pros

    Sunday's off, team environment, great culture from the top down

    Cons

    Strict customer service expectations, late/early morning hours

    Chick-fil-A2019-09-30
Found 391 reviews