Chico's FAS Reviews | Glassdoor

Chico's FAS Reviews

Updated July 12, 2017
1,135 reviews

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3.0
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Chico's FAS President and Chief Executive Officer Shelley Broader
Shelley Broader
136 Ratings

1,135 Employee Reviews

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Pros
Cons
  • For Chico's it's all about work and less about work life balance (in 49 reviews)

  • Upper management pretends to listen to sales teams' feedback but then they don't (in 79 reviews)

More Pros and Cons

  1. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Worked well with my hours and was a fun environment

    Cons

    Sometimes the women shopping were a little rude so try to be patient

    Advice to Management

    Needs to be more Organized


  2. "Support in back, organization of garments, utilizing cash register, stylist for customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate - Stylist in Houston, TX
    Former Employee - Sales Associate - Stylist in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chico's FAS part-time (More than a year)

    Pros

    Location and pleasant work environment. Opportunity to learn various sales systems.

    Cons

    Low hours and sometimes no hours or work for two weeks in summer

    Advice to Management

    Everyone should get at least 20 hours a week. Even in July and June

  3. "Sales Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Lead
    Current Employee - Sales Lead
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chico's FAS part-time (More than 3 years)

    Pros

    Beautiful clothes, great customers & co-workers

    Cons

    Company changes marketing/sales strategies too often without notice, like blind leading blind. Too many Call Campaigns, customers getting tired of them. Company encourages unreasonable pressure on customers in the fitting room to buy clothes they do not want. This results in so manu returns! Pay-Responsibility is unbalanced! Unrealistic goals for Sales Leads & Associates for very low pay. Bonus program is not a commission program, hard to make much bonus.

    Advice to Management

    Welcome employee feedback every month or at least every quarter. Employees are working everyday with their customers, trust their ideas. Better pay scale.


  4. "Sr. Security Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior SAP Security Analyst in Fort Myers, FL
    Former Employee - Senior SAP Security Analyst in Fort Myers, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chico's FAS full-time (More than 3 years)

    Pros

    Great place to work until all Sr. Managers left, CIO, VP, Director.

    Cons

    All senior security management left , new CEO got 30 million bonus to cut 100 million

    Advice to Management

    take care of seasoned SME's above taking bounus


  5. "Disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chico's FAS part-time

    Pros

    Nice co workers, enjoyed customers

    Cons

    Negative employment environment when manager present. Upper management maybe listens to issues but no action taken for serious employment matters.

    Advice to Management

    Try not to send employee home on first day due to computer problems. Speak to your employees in a professional manner instead of talking down to them, train store managers on how to teach job duties instead of expecting employees to automatically know things and get angry when mistakes are made.


  6. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Diego, CA
    Current Employee - Sales in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chico's FAS part-time (More than a year)

    Pros

    boutique style store, easy

    Cons

    very little hours available

    Advice to Management

    offer more hours


  7. "Growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Myers, FL
    Former Employee - Anonymous Employee in Fort Myers, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Chico's FAS full-time (More than a year)

    Pros

    Great co workers, team atmosphere, great location especially if you love the beach, gym in campus, day care, good training.

    Cons

    They still don't know what they want to do. They recruited me and relocated me and less than a year they eliminated my department. What was really weird they even gave me a raise a few months before that. They did offer me a reverse relocation if I wanted to take it. When they did the lay offs after two months they called me back if I wanted to return which was really nice of them however the trust level wasn't there anymore. I think the new CEO will do good things but it will take a while. Sometimes upper management acted like we were all in high school. You had to be in the inner circle.

    Advice to Management

    Change the leadership if you want to make the correct changes and please enough with the lay offs every other year. Be clear with your message and please don't play with people's lives like that especially when you have to relocate so many.

  8. Helpful (2)

    "Don't believe the positive corporate propagand you see Chico's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Myers, FL
    Current Employee - Anonymous Employee in Fort Myers, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chico's FAS full-time (More than 3 years)

    Pros

    Competent, hardworking, quality people working there who are actually trying to keep the company afloat and do their job

    Cons

    Execs are totally oblivious to how the company is actually run, and the horrible managers who run the place. The Ft. Myers "campus" is run under culture of fear and intimidation, although the execs have all kinds of propaganda regarding servant leadership and values (posters as you walk buildings, Survey's etc.) Place is the living embodiment of the novel 1984

    Advice to Management

    Hire managers who actually know how to manage staff and treat them like professionals and support the employee and not just intimidate, threaten and bully staff to get things done


  9. "Disappointing Management Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Boutique Management
    Current Employee - Boutique Management
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chico's FAS full-time (More than a year)

    Pros

    The customers come in to buy, not just to look.

    Cons

    Top down directives. Upper management pretends to listen to sales teams' feedback but then they don't. Instead they say "control only what you can control and don't worry about the rest." Technology inadequate for what they expect sales teams to do. Way too many promotions and coupons that are confusing for the customers and the teams. Less and less merchandise that appeals to over-40 customers. Much less creative merchandise than Chico's used to offer. Customers complain often that they're not excited about the merchandise.

    Advice to Management

    You need to invest in top technology and better merchandise. This will improve the experience for customers and encourage sales teams.


  10. Helpful (1)

    "Management Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Jose, CA
    Current Employee - Manager in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chico's FAS full-time (More than a year)

    Pros

    Hard working staff and great customers.

    Cons

    Horrible directors. Unethical. No work/life balance at all. Too much texting even when you are not on the clock. Directors have no boundaries towards your personal/family life.

    Advice to Management

    Need to restructure and treat store managers & staff with respect.


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