Child and Family Services Agency Reviews | Glassdoor

Child and Family Services Agency Reviews

Updated May 29, 2017
11 reviews

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2.9
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11 Employee Reviews

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  1. "They are trying..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisory Career Pathways Specialist in Washington, DC
    Former Employee - Supervisory Career Pathways Specialist in Washington, DC
    Recommends
    Positive Outlook

    I worked at Child and Family Services Agency (More than 3 years)

    Pros

    -Flexible Schedule
    -Care about kids
    -Allow you to try new ways of solving the same problem

    Cons

    -People hide behind the union status to keep from doing work. Human Resources does not always follow up with employee issues in a timely manner, thus letting problems persist.

    Advice to Management

    Hold your employees accountable for getting work done and in a timely manner.


  2. "Administrative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Secretary II in Montville, CT
    Current Employee - Secretary II in Montville, CT
    Doesn't Recommend
    Positive Outlook

    I have been working at Child and Family Services Agency (More than 3 years)

    Pros

    great company, security, profession, growth

    Cons

    non profit, limited room for growth, training, changing benefits consistantly


  3. "Help Desk Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Washington, DC
    Former Employee - Help Desk Technician in Washington, DC
    Recommends
    Positive Outlook

    I worked at Child and Family Services Agency (More than a year)

    Pros

    I would be off every weekend, however I love helping people.

    Cons

    I rarely take breaks because of the overwhelming tickets.


  4. "Clerical Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerical Assistant/Secretary in Washington, DC
    Former Employee - Clerical Assistant/Secretary in Washington, DC
    Recommends
    Positive Outlook

    I worked at Child and Family Services Agency full-time (More than 10 years)

    Pros

    Working for Child and Family Services Agency was a great experience for me, before this job I was working as a housekeeper and I wanted a position an office and CFSA give me that. It teach me how to work in a office siting, I met new people, teach me some accounting information, and how to be a team player.

    Cons

    The downside of working will Child and Family Services Agency is that so many people don't follow the correct protocol, and it hard to get feel supportive under some of the superviors.

    Advice to Management

    none


  5. "Its a good start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Worker in Washington, DC
    Current Employee - Social Worker in Washington, DC
    Recommends
    Neutral Outlook

    I have been working at Child and Family Services Agency full-time (More than 5 years)

    Pros

    Salary and Benefits.
    The experiences with cases and families are excellent for skill building.
    Opportunities for growth.

    Cons

    Office Politics
    Unpredictable Schedule
    The culture of the agency is like no other, there are extremely professional individuals and others who forgot why they got into this line of work.

    Advice to Management

    Take out time to plan and coordinate major changes.
    Hire and promote based on skills and benefit to agency overall mission.


  6. "As a Supervisory Social Worker , provided quality services to my clients for more than nine years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisory Social Worker in Washington, DC
    Former Employee - Supervisory Social Worker in Washington, DC
    Recommends
    Neutral Outlook

    I worked at Child and Family Services Agency full-time (More than 8 years)

    Pros

    My experience of working with "hard to work with clients" has been that staff burn out and turn over can be avoided and clients can be effectively served by providing hands on supervision, guidance, encouragement, appreciation and support to the the frontline staff. I have been successful in helping my clients stay out of trouble, out of the institution or foster care placement for extended periods of time by following the above mentioned management practices.

    Cons

    Due to acute shortage of social workers and lack of support from my immediate supervisor affected my performance.

    Advice to Management

    I believe in participatory management, in which the treatment team makes all decisions collectively and the team leader provides proactive leadership to the team members. The leader remains closely involved in the process of helping, supporting, encouraging and enabling the clients to solve his/her problems. The communication between the leader and team members is open and ongoing. The team leader is a source of strength, motivation and inspiration to each member of the team.


  7. Helpful (1)

    "Really disorganized & unprofessional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Worker in Washington, DC
    Former Employee - Social Worker in Washington, DC
    Doesn't Recommend

    I worked at Child and Family Services Agency full-time (Less than a year)

    Pros

    Good Salary. Opportunities for clinical supervision (though the quality may not be ideal).

    Cons

    Management was disorganized, inefficient, office politics played a large role, resources were very limited.

    Advice to Management

    I'd suggest starting over from scratch. I really feel sorry for the children who come into care in the District. They pushed hard to get highly qualified candidates to come work for this agency, however, these people were managed by unprofessional staff. Of a group of 6 that I started with, only one is still working there three years later. Half left within the first year. The other two left shortly after becoming LICSW.


  8. "Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staffing
    Current Employee - Staffing

    I have been working at Child and Family Services Agency full-time (Less than a year)

    Pros

    Good to work in Washington DC again

    Cons

    Bad Good to work in Washington DC again


  9. "This employer will require much personal sacrifice."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Child and Family Services Agency full-time

    Pros

    The pay was excellent. The experience was truly helpful. Some of the staff were truly vested in this work.

    Unfortunately, some staff only stay because of the money, but are not really connected to this work.

    Cons

    The work hours were unreasonable. I found myself working extremely long hours, in order to keep up with the demand. However, that required much time from my personal life. I truly love this work. However, I just realized how much personal sacrifice was required of me and had to move on.

    Advice to Management

    Provide adequate support for your staff.

    The Principal Deputy Director should do more than "dance" around with staff at events. Rather, she should truly be committed to aiding staff at all levels.

    The Director should focus more on supporting staff, rather than leaving that "job" for someone else to do. It is not acceptable for you to show your face occasionally at staff events. You should discover a way to connect with line, supervisory, and mid-management staff on a regular basis.

    Staff turnover is EXTREMELY high. You cannot continue to ignore the effect that this has on the children and families that are served.


  10. "Business Service Administration"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    was happy to just get a paycheck

    Cons

    One of the worst administrations to work for ever thats a part of CFSA. They have management that are almost 70 years of age that lack the technical skill to get work done. They hire younger individuals and make them do their work while they sit back and do zero work. There is no professionalism within this group and the Administrator lacks the technical skills and effective leadership skills to solve issues within the department. The program manager definitely has thrown his counterparts in other departments under the bus giving clients the director of the agency number to call and complain as if it was free popcorn to make his colleagues look bad. Real evil individual.

    Advice to Management

    Get rid of the managers that are close to 70 years old that add no value. Be open to new ideas


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