Children's Health Council Reviews | Glassdoor

Children's Health Council Reviews

Updated March 6, 2017
9 reviews

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3.7
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Rosalie Whitlock
4 Ratings

Employee Reviews

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  1. "I love working at CHC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development Officer in Palo Alto, CA
    Current Employee - Development Officer in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Children's Health Council full-time (Less than a year)

    Pros

    A kind, compassionate and supportive environment, CHC is a great place to work and grow!

    Cons

    Traffic in Palo Alto can be challenging, but not too bad ever!

    Advice to Management

    Keep up the great work!


  2. Helpful (1)

    "Great people, management needs better training on running a business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Children's Health Council full-time (More than 5 years)

    Pros

    The people doing the work are awesome. Really great people. Everyone working towards the same mission. Great alignment on values. Nice location and facilities for the most part. Good support staff. Everyone is really friendly, nice, and willing to help each other out. Great place to grow.

    Cons

    Biggest issues have to do with the business side. Folks in charge don't really know how to run a business and it becomes obvious to employees and clients/parents/students/donors. They say "growing the business" is a key goal but they don't have the skills or knowledge of how to do that effectively.

    Turn over is a huge problem and it killed morale. Seems to happen every 3 years in cycles. They try to address it but don't actually listen to the concerns in a way so that they can be addressed. Managers need better training around these issues to support their staff. Lot of burnout as a result. Work/Life balance is a stated goal but they haven't quite figured out how to make it work effectively.

    Advice to Management

    You guys have so much great potential and resources available to you! The most important of which are your employees and the people who give their time and spirit to the cause. It's underappreciated and underutilized. People are afraid to talk or they are jaded and don't believe things will change. And in truth they haven't in a long time. Cycles keep happening because core issues aren't being addressed. Some tough talks need to happen and it's not about costs/productivity/demand which always seem to be the thing that management settles on. There really is a lot more going on that everyone is afraid to talk about and it's about the leadership's team ability to lead and make good decisions. Management really needs to get training on how to manage people better, build a stronger/healthier culture, and ESPECIALLY business training (i.e. growing a business, basic accounting, financial modeling, understanding regulations, sales marketing knowledge)! The managers are great people and were great at their jobs, but hiring from within hasn't been working! These folks don't know how to run a business! That's not their training so stop putting them in positions that they don't know how to do!

  3. "I LOVE working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I loved working at CHC because of the amazing colleagues and the emphasis on professional development. I truly grew as a professional at CHC and was given opportunities to take on more responsibilities in accordance with my growth. The work that CHC does has such a positive impact on the kids and families they serve. All members (teachers, aids, clinicians, support staff, and management) are truly committed to serving and helping as many kids and families as possible. CHC is such a unique workplace because it not only serves private pay families but also reaches children from diverse backgrounds and socio-economic statuses through contracts with Santa Clara County and multiple school districts throughout the Bay Area. Another strength that CHC has is its truly diverse staff.

    Cons

    Every workplace goes through changes and has its challenges - CHC has made massive improvements in the way it manages changes in staffing and its implementation of new programs.

    Advice to Management

    Keep focusing on creating a more cohesive environment across division/departments.


  4. "Wonderful!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Children's Health Council (More than 10 years)

    Pros

    I have been employed at CHC for over 10 years. The agency is in such a great place now, doing incredible work with talented and collaborative people. Current management and staff have really worked hard to create business and staffing models that are stable and sustainable and the organization has never been in better shape financially. Staff are respected and recognized. There is flexibility to allow for work/life balance -- they understand people have a personal life. There are a very generous amount of paid holidays as well as vacation time. There are regular increases and bonuses. Increased staff appreciation and recognition are published goals of the organization. The important work we do here and innovative programs have led to an increase in funding by those out in the community - individuals and foundations - who believe in our work and want to support it.

    Cons

    I can't think of anything negative. The current management addressed former budgetary issues that earlier reviewers referred to in the past. We do receive annual increases now, and salaries are benchmarked regularly to remain competitive in each field.


  5. Helpful (2)

    "No Respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Children's Health Council full-time

    Pros

    This review is specifically for the Esther B Clark School. The mission is great and the impact for some children can be very noticeable and very rewarding, despite the horribly ineffective work environment created by managements lack of experience and fear of personal growth.

    Cons

    Employees are not respected and treated like the students. There is no trust, loyalty or recognition for hard work. Management hides important facts from employees and operates as if there are two different tiers of employees leading to suboptimal outcomes for the children due to a hostile and reactive workplace for all teachers and staff.

    Advice to Management

    Trust the people you hire. Don't withhold information from your staff. Don't engage in inappropriate with specific employees (favoritism).


  6. Helpful (1)

    "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Children's Health Council full-time

    Pros

    Great mission, culture, colleagues, management & benefits. Good salary and annual increases for the past four years or so. Big on employee recognition, feel appreciated, many little perks, all a plus

    Cons

    Layoffs about 4-5 years ago lowered morale, but things have really turned around since then and we've received annual increases and lots of nice little extras that make us feel appreciated

    Advice to Management

    Keep up the good work, the change is noticeable from several years ago to today


  7. Helpful (1)

    "Grea place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Children's Health Council full-time

    Pros

    Great location. Lots of nice people working with kids.

    Cons

    Be ready to work hard every day

  8. Helpful (1)

    "Very stressful and respect is lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend

    I worked at Children's Health Council full-time (More than 5 years)

    Pros

    - What they stand for is wonderful.

    - Benefits are okay ( when I left at least, they keep changing how much of it they will pay for).

    - Some positions start out at a good rate .

    Cons

    - Only a small group in the company is treated with respect.

    - While it should be all about the kids the families they serve it has become all about asking everyone (including employees) for money.

    - If you deserve a raise for more work given to you that won't happen. They give everyone in the whole company a very small raise about once every 3 years. So this means say a teacher could get the same increase as the receptionist.

    Advice to Management

    Listen to your employees. Especially the ones that are working the hardest for you.


  9. Helpful (4)

    "Started out OK, but got progressively worse as business weakened."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Children's Health Council full-time (Less than a year)

    Pros

    Great mission. Seeing positive change in kids was uplifting.

    Cons

    The executive team is weak and lacking in business experience, e.g., the ability to create a sustainable business model. As a result, clinical services and service providers suffer, while an emphasis is placed on marketing to HNWI and fundraising. Staff is underpaid (wages were frozen while I was there) and unappreciated; everyone is considered replaceable, which leads to a very high rate of turnover.

    Advice to Management

    Focus on improving services and lowering costs for under-resourced families. Reward valuable employees and provide more opportunities for professional development.