Chill Insurance Customer Service Representative Reviews | Glassdoor

Chill Insurance Customer Service Representative Reviews

Updated Jan 18, 2020

To filter reviews, or .
3.4
79%
Recommend to a Friend
Chill Insurance CEO Michael McLaughlin
Michael McLaughlin
0 Rating
  1. "Great starting place for those inexperienced in an office environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sandyford

    I worked at Chill Insurance full-time for less than a year

    Pros

    Good induction in my training pods case one month long. Relaxed work environment. Casual dress code.

    Cons

    Poor salary (customer service) Start between 22,000 to 24,000 potentially more with insurance exams. Alot to learn quickly, Chill has many insurers on its books for car,van and household insurance.Each company has different rules,timeframes,acceptance criteria ect... There are some spreadsheets available with necessary information but these need improving. High staff turnover can put agents under alot of pressure, when I left there were ample staff (14 phone agents) but this can change quickly. When I initially joined there were 5 agents handling 700 to 1,000 calls(50%+ abandon rate at this time) Poor bonus structure €100 per month attached to call quality test,time keeping and attendance.Bar the bonus there is no way to make more money on the customer service floor no cross sales commission (even though this is marked in call quality tests),extra Saturday shifts are being phased out and during my time there time in lieu was no longer available. Most people will try to get off phones on the CS floor and move to email or webchat team asap. Moving up to sales,renewals or the adjustments team is a very long process from the CS floor.

    Continue reading
    Chill Insurance2020-01-18
  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chill Insurance full-time for more than a year

    Pros

    Great sports and social club amazing people to work with

    Cons

    None none none none none

    Chill Insurance2019-05-29
  3. "Customer care agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sandyford
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Chill Insurance full-time for less than a year

    Pros

    Young staff, very easy to fit in as the staff make the job fun while being professional. Always room for progression as exams are paid for once you complete probation. Sport and social events are very good for the price €5 a month and there are in house events, nights out etc

    Cons

    Big gap between management and staff, although not all team leaders are as helpful as others there are some that dont look like they want to help when you approach them

    Continue reading
    Chill Insurance2018-06-23
  4. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sandyford
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chill Insurance full-time for less than a year

    Pros

    Sports and social has good events , colleagues

    Cons

    Other than one or two managers , the others are not much help , spend more time on there phones and if you ask for help they will try distance themselves from assisting you to save them the stress. Never have i seen supervisors be able to sit around talking about social media and online shopping like I have in chill while others are left to do everything else. The company are happy to have such a turnover in staff to keep the wages low but the company is run terribly , once the customers money is taking customer service goes out the window

    Continue reading
    Chill Insurance2018-04-27
Viewing 1 - 4 of 4 Reviews

Choose a different language and keep reading other reviews.