Chiltern International Reviews | Glassdoor

Chiltern International Reviews

Updated July 17, 2017
116 reviews

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3.6
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Chiltern International CEO Jim Esinhart
Jim Esinhart
53 Ratings

116 Employee Reviews

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Pros
Cons
  • heavy workload which impacts work life balance (in 4 reviews)

  • Upper management only cares about project delivery but has no clue what is going on (in 5 reviews)

More Pros and Cons

  1. Helpful (5)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Growing company in the CRO industry, ability to conduct and manage global clinical trials, working to improve processes and systems

    Cons

    Growing too rapidly, not committed to employees and their growth, inability to retain talented staff due to number of changes


  2. Helpful (9)

    "Clinical Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Team Leader
    Current Employee - Clinical Team Leader
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chiltern International full-time (More than a year)

    Pros

    The salary is great and the benefits are good. This company is great if you have a good line manager and is in the right unit.

    Cons

    The medical device unit is small and old Theorem. The old Theorem staff has this clique and they are petty and caddy. Employees are very unhappy in that group. There is a lot of turn over. Functional management group is not supportive and unresponsive. You are pretty much on your own. I recommend going into the Biopharma unit and not the medical device unit.

    Advice to Management

    None

  3. Helpful (7)

    "Stay Away. You can make more for less elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Cta
    Current Employee - Cta
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Chiltern International (More than a year)

    Pros

    Great time off. Good benefits.

    Cons

    Horrible (and unprofessional) management. Lack of communication. Nothing is uniform. No room for advancement as the internal recruiters won't even review your resume. Promises are never kept and are used as a ploy to keep employees. The company as a whole frequently puts the cart before the horse. Lots of turnover puts a lot of undue stress on the CTAs as they are expected to pick up the slack for all departments and team members. If this company buys yours, run! It's not worth sticking around to see what happens.

    Advice to Management

    Use spell check. Avoid inappropriate words. If you are trying to retain employees don't tell them you are "obligated" to ask if there is anything that would make them stay. Don't interrupt the employee while they are responding to your questions. Listen to the full response and then speak.

    Upper management: look at your line managers. They make bets on when employees are going to quit and then tell the employee who quits about it. They use words that I wouldn't dare say to my grandmother when talking to employees newly assigned to their management. This behavior causes mass turnover which is affecting all of your employees and your studies.


  4. Helpful (2)

    "Underpaid and Overworked"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Flexible work hours, good benefits and PTO.

    Cons

    High turnover and lack of hiring new, qualified employees. Even when help is requested of upper management time and time again none will be provided. CTAs are consistently being grossly over-allocated (7+ protocols) and still expected to make time for a never ending list of SOPs/trainings. Many departments are way underpaid for the industry standard and therefore feel undervalued within the company. Additionally, upper management seems unwilling to promote even their most merited employees. If you are looking to stay in the same position for your entire career you should apply here.

    Advice to Management

    Be proactive when trying to retain employees; this means assigning appropriate workloads, listening and acting upon employee feedback, giving people a better chance and higher incentive to forward themselves within the company.


  5. "Very less pay"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chiltern International full-time

    Pros

    Flexible work hours
    New technologies
    System training

    Cons

    Poor management from Theorem
    No growth individually, but company grows rapidly

    Advice to Management

    Hire new line managers.


  6. "Not a good place for IT staff getting acquired by them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Network Operations Engineer in Cary, NC
    Former Employee - Senior Network Operations Engineer in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chiltern International full-time (Less than a year)

    Pros

    Health insurance plan was better than the company it acquired.

    Cons

    Chiltern took over Ockham while I worked there. I worked in the IT department. Chiltern's IT department lacked communication and was slow to do anything or reply to Ockham's IT department. Felt more like a number and no longer part of a team. Felt like I was demoted after merger since my title was changed from systems administrator to a generic title for helpdesk guys. Although later that was rectified it wasn't worth caring anymore. Chiltern IT didn't even let us set up any new servers in our own office! They would come out from another state and do it themselves. No thanks. I intend to advance my career not stall it. I was doing 99% helpdesk work the last month I was there. After seeing no improvements and pretty sure things would remain the same I decided to leave.

    Advice to Management

    Growing a business is fine. Growing it for the sake of growth is not.


  7. Helpful (2)

    "Challenged daiily to not compromise work quality on projects with poor leadership and inadequate management."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Offers regional, home based positions

    Cons

    Weak and inexperienced management infrastructure resulting in high turn over rates at all levels of a project team.

  8. Helpful (3)

    "Declining interest, morale, growth, opportunities and money. God save us."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mumbai (India)
    Former Employee - Anonymous Employee in Mumbai (India)
    Doesn't Recommend

    Pros

    Good global team. Very nice training structure (again due to global set up). Exposure to different CDMS systems.

    Cons

    To many on local/regional front (Mumbai, India). Ineffective and very poor administration, management. Complete absence of employee benefiting sentiment or a presence of respect or belongingness towards the employees. Zero transparency in decision or policy making. Biased approach towards giving promotion or salary hikes (if at all somebody is getting it). Utter step motherly attitude towards old employees (somebody who is there for 3+ years). Rather they have been indirectly communicated by such attitude that they are expendable at any point. No business development on local front. Senior management completely handicapped, clueless and inactive when there is drought of incoming projects. 2 years compulsory bonds for anybody with whatsoever experience joining the company and this will only be initiated when somebody accepts the offer and starts attending office so there is no going back unless he is having any other offer in hand. Complete absence of employee appreciations, raise, awards, social programs.

    Advice to Management

    Don't see any room or though of improvement as the advice would fall on deaf ears and blind eyes.


  9. Helpful (2)

    "Chiltern Not the company it was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chiltern International full-time (More than 5 years)

    Pros

    If you are in management you don't have to do much work

    Cons

    No inter-departmental or global communication.
    Each country office is managed differently.
    No transparency.
    Poor career opportunities if you are not prepared to stay at Chiltern for life.
    The investment company that owns Chiltern is not looking at employees futures, just profit.

    Advice to Management

    Do more work and inform your employees
    Listen to employees before you make decisions about things you don't work with.
    You title does NOT mean you know what you are doing


  10. Helpful (6)

    "biding my time before i jump too..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Chiltern International full-time (More than 3 years)

    Pros

    a few great people to work with

    Cons

    far too many people who have no idea and work against employees. atrocious work-life balance, over-worked on four or five protocols of differing intensity; who manages line managers who are threatened by employees with many more years experience and penalise employees for thinking 'outside the box' to value add and improve processes; pay is only adequate for workload; no appreciation of employee's ideas for improvement; outdated IT department that works only for Europe though company purports to be 'global'; proprietary report writing program is unstable, loses completed reports; expanding far too quickly buying small companies and expecting integration of all staff and processes to just 'happen'; outdated '360 degree' annual review process does not allow for employees to review line managers, and much more...

    Advice to Management

    STOP treating employees with good experience and ideas as though they are all trying to get your job. most employees DON'T WANT to 'manage', they just want to be left to do a good, comprehensive job rather than the slap-dash work they are forced to do because they are far too overworked by the unreasonable workload line managers foist upon them. look at the staff turnover of experienced people in the past year: it ought to frighten you to death losing all that expertise. the last 'integration' of a newly purchased company was non-existent and the chief operations officer was sacked and marched off the premises: the integration of the next company purchased had better be a lot better or many more staff will leave; staff of acquired companies and existing chiltern staff do not mix and there is no company program to assist integration of personnel so that all become 'chiltern staff'- obviously this would cost too much money. STOP BUYING UP OLD COMPANIES AND START PAYING ATTENTION TO STAFF DEVELOPMENT, IMPROVEMENT AND APPROPRIATE TRAINING, NOT COMPANY SOP TRAINING AS 'TRAINING'.


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