Chipotle Reviews | Glassdoor

Chipotle Reviews

Updated July 22, 2017
3,410 reviews

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Steve Ells
339 Ratings

3,410 Employee Reviews

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Pros
  • Discounted and free food are included (in 615 reviews)

  • Free meal during shift and 50% off once a day if off shift (in 359 reviews)

Cons
  • There is a lot of work and you do not get enough pay once you start learning all the positions (in 59 reviews)

  • Sometimes as a kitchen manager you put in double the amount of work as service managers and it can be frustrating (in 53 reviews)

More Pros and Cons

  1. Helpful (2)

    "horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tortilla in Phoenix, AZ
    Former Employee - Tortilla in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    the food.. and thats about it. .
    chipotle is one of the worst places to work at . . very bad managment

    Cons

    worst managment ever
    had to work doubles everyday
    the managment would always yell at me
    team members arguing infront of customers all the time

    Advice to Management

    we had over 20 people quit in the past 2 months. it was so bad there was lazy managers there and all they did was yell at me .


  2. Helpful (1)

    "The training process was all a waste of precious time and food. They treated us like a bunch of kindergarteners."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Line in Los Angeles, CA
    Former Employee - Front Line in Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Free Buritos and drink at lunch, like any other restaurant job.

    Cons

    You are working under a microscope. They were mostly focused on hiring Hispanics on the floor; out of 40 people who were hired, only 4 were non-hispanic. During the training week, they let all 4 of us go. Funny thing is the store managers and upper management were mostly white, black (non-hispanics). Which was surprising, since you don't need to be able to speak spanish to role a burito, or know how to operate machinery, or better yet, greet customer in a "business/office/upper class" neighborhood.

    Advice to Management

    Be more diverse among the floor workers. Give people a chance to grow. Most of all, find a way to make use of the buritos that you waste during the training process. If you really care about our planet, you should feed it to people who really need it right in your neighborhood.

  3. Helpful (9)

    "Run away as fast as you can"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Approves of CEO

    Pros

    -Corporate Headquarters' Downtown Location
    -Monthly Allowance for Chipotle Food
    -Casual Dress Code
    -Large Cubes
    -Good Parking
    -Great Holiday Party
    -Excellent Mission Statement

    Cons

    -Corporate employees are treated like slaves and yet they are told during the hiring process Chipotle is a "work hard, play hard" culture. The latter is missing completely.
    -10% of the employees do 90% of the work and the ones not working are never disciplined, as they are protected by their circle of friends and tenured colleagues.
    -There is never positive feedback and when you request it, you are told to put your ego aside.
    -A few employees have way more power and knowledge than others and it breeds low morale, frustration and a lack of team work.
    -Salary is very low compared to other comparable companies in the area and even if you perform exceptionally well and have excellent qualifications, you are told everyone gets the same annual increase and again...to put your ego aside.
    -Don't stand out as a high performer and great employee or you will regret it
    -Bad, low performing, uneducated, lazy employees who have been there for many, many years have all the power and control and they are immune to all rules, ethical and moral responsibility.
    -Management is completely incompetent and HR will not help you.

    Advice to Management

    Follow through with what you say in one-on-ones as you have a hunch of what is really going on but no action is taken.
    Look at why people are leaving-voluntarily or involuntarily, there is a lot to be said in the choices management makes of who goes and who is staying. There are many ex-chipotle employees who highly recommended individuals and you have to wonder why those people are gone and the mediocre individuals who know nothing about their job or the industry are still employed there.
    Clean house of the old school mentality, it's paralyzing the inspiring opportunities that could be if there was a way to get away from the bullies and incompetence.
    It's been said that if the managers and directors were as intelligent, hard-working, fair, observant, and competent as Monty, Chipotle would be an amazing place to work for! Unfortunately, Chipotle has lost a lot of good talent due to poor decisions made by Managers and no consequences for their cowboy behavior.


  4. Helpful (3)

    "I hated working there."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Saint Petersburg, FL
    Former Employee - Crew Member in Saint Petersburg, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The food is honestly good and comes from good sources. It has a good health, dental and vision insurance. There is a good opportunity of advancement within the company.

    Cons

    Your duties far exceeds a normal level. Not enough pay for how much work your doing. Their expectations of your work are too high. Uncomfortable shoes. Not enough break time; only got 10 minute break to eat after only 30 mins of working to then continue working another 7 hours with no break; unbalanced break time.

    Advice to Management

    Help out the cashier whenever you can. The cashier has too much to do in a busy Chipotle. Trying to keep on top of the trash, ice, soda, drinks, flatware, napkins, hot sauces, bathrooms, bags, cups, dining room, patio and actually ringing people up in between all of that is too much for one person to successfully accomplish.


  5. Helpful (6)

    "Great in the beginning, restaurateur program is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CHIPOTLE GM in Dallas, TX
    Former Employee - CHIPOTLE GM in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Food! Everything about it, the taste, the price, how we got it. Made me proud to be a part of it.
    Simple concept to run.

    Cons

    The simplicity does not allow for autonomy. The upper management tells u how to get from point A to point B.
    Very ghestapo like qualities. People are afraid to take sabbatical leave because they think they will get fired when they return. A real aura of fear and insincerity abounds in Texas. You are not allowed to question otherwise you don't get "it". The "it" is elusive and ever-changing.
      Politics play a bigger than needed role in every promotion. They are not merit based.
    Company looks great on paper but is doing a lot of things the wrong way.

    Advice to Management

    Accept that you can be wrong and have a more open dialogue with your employees.
    Exit interviews would be eye opening.


  6. Helpful (3)

    "Upper management is very disconnected."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurateur/General Manager in Minneapolis, MN
    Current Employee - Restaurateur/General Manager in Minneapolis, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great Idea! Great food! Awesome idea!

    Cons

    No one will ever listen to anything negative you have to say. If you have an issue you are continually told to figure it out.

    Advice to Management

    You are not saving the world, ease up. Really take care of your people. It's funny how you expect everyone to live and breath these 13 characteristics when you poses not a one. INTEGRITY STARTS WITH RESPECT!


  7. Helpful (1)

    "Roll somewhere else"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good company to work for a few years. Promote from within is a great way to run a company.

    Cons

    After your 1st few years, you are disposed because you make too much money and have too many benefits. There is a 10 year sabbatical that you will never get because they will fire you before you make it to 10 years or after you make it to 10 years and take the time off, they fire you when you get back and then you have to repay the time you just had off.

    Managers promote and demote at will. So promotions from within don't work if you don't make it in the new position. Lots of sink-r-swim promotes.

  8. Helpful (2)

    "Worse than working at Wal-Mart!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Disapproves of CEO

    Pros

    About the only good thing I can say about working at Chipotle was that it was close to my house and we get free lunch there. For lunch we could eat as much as we wanted, chips, guacamole, drinks, burrito, what ever we wanted for lunch, then it was back to work...

    Cons

    Worst job I've ever had. The manager had this computer program that told him exactly how long it should take to do anything, and when you went to work the manager would set it for how long the program said it should take you do to it and if you weren't done the second it went off, it was hell to pay. The manager would come over and yell shout and belittle you as incompetent and threaten to fire if you weren't done on time net time.

    Literally the worst job I've ever head, and I've had some bad jobs...

    Advice to Management

    My advice to the manager is to learn to treat the workers nicer, yelling and shouting at your employees is not a good way to motivate them. The free lunch is nice but it's not worth dealing with you...


  9. Helpful (3)

    "Traumatizing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Line in Glen Ellyn, IL
    Former Employee - Front Line in Glen Ellyn, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Unlimited free food, paid breaks, paid more than minimum wage, very vegan and vegetarian friendly, healthy food, free hat and shirt (uniform)

    Cons

    Management extremely unprofessional and incompetent. Lots of pettiness and arguments. No instructions or training before being thrown on to the front line. Was insulted in English and Spanish. Major favoritism. Was screamed at constantly by the manager. Ridiculed and belittled. Zero training. Huge turnover because they hire people put them through the busiest shift with no training so they can weed people out.

    Advice to Management

    There needs to be better training and instruction. Its really counter productive and a waste of time to hire someone who has never worked at a restaurant, not train them, and expect them to do their job the "Chipotle way" when there is no training. This company has a very good vision but this vision will not succeed if the management isn't professional and ready to manage the employees in an effective way.


  10. Helpful (1)

    "Over worked, under appreciated."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Trainee in Albuquerque, NM
    Former Employee - Manager Trainee in Albuquerque, NM
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The free meals when you have time to get them.
    The paid breaks if you get one.
    Opening hours are good.

    Cons

    Over worked, under paid. Changing hours mid week and not
    Saying anything. Promises of management, taking hear say
    instead of facts. Favoritism. If you are over 29 don't waist
    your time.

    Advice to Management

    Upper management needs to be more involved in a new store.
    Managers should be able to do the job of who they are on charge of.
    Fixed hours, we do have lives outside of your company.
    Look at work performance not butt kissers.


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