Chipotle Reviews | Glassdoor

Chipotle Reviews

Updated September 21, 2017
3,592 reviews

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3,592 Employee Reviews

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Pros
  • Discounted and free food are included (in 650 reviews)

  • The pay is good and you get a free meal plus 50% off (in 382 reviews)

Cons
More Pros and Cons

  1. "The peaks and valleys of the Chipotle leadership path"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Tucson, AZ
    Current Employee - General Manager in Tucson, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Chipotle full-time (More than 5 years)

    Pros

    - Chipotle is a large company with a lot of tools and resources.
    - There are a lot of bright and talented leaders working for the company.
    - The company has very high standards and will push one's leadership abilities to a new level.

    Cons

    - The company is still recovering from the food born illness, and will be for quite some time.
    - The company has always struggled with turnover. This combined with the companies learning curve has damaged the quality of a lot of restaurants.
    - Losing their CEO Monty, along with many board members caused the company to deviate from what made it special, which was its amazing people culture.

    Advice to Management

    Chipotle prides its self on developing its managers from within the company. If you are growing within the company you have a good idea of what to expect. If you are hired on as an external manger, this means you have some good management experience. It is impotent to know, the GM position is very different from most companies. The time given form the labor matrix will require you to spend many hours working the line, prep, grill, etc. I have seen them hire over 30 outside managers with in the last 3 years and only 3 are currently working for Chipotle. Their biggest complaint is feeling like an overpaid crew member due to time constraints. However, for those who can push past the challenges, there is still a lot of opportunity to be made. Much of the changes and turnover leave open positions for those driven to achieve them.


  2. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Chipotle full-time

    Pros

    Benefits, career opportunities, free meal during shift, 50% off when not working, holiday parties

    Cons

    Short breaks, takes up a lot of your own time especially when manager, upper leaders expect a lot from you but not enough payment, burns, cuts, sweaty environment, lots of labor work.

    Advice to Management

    Need to be more fair and genuine with staff

  3. "Crew member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Chipotle part-time

    Pros

    I learned to prepare food.

    Cons

    Unorganized and same people doing the same thing everyday for weeks at a time.

    Advice to Management

    Switch it up and make sure someone is learning something different everyday.


  4. "Good pay, bad tips, huge mix on customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Woodinville, WA
    Current Employee - Crew Member in Woodinville, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Chipotle part-time (Less than a year)

    Pros

    Skills are easy to pick up and improve on, but you get stuck in a rut after a while if you don't become a manager. Good pay (Seattle minimum wage)

    Cons

    but tips are horrible, customers don't tip since we don't have credit card tipping ability. Some really bad managers that needed to be retrained (and our general manager knew) but weren't improved on. Company culture was very insulting, lots of hurtful jokes and overly mean managers

    Advice to Management

    When you know a manager/crew member is bad don't make fun of them, train them and help them


  5. "Solid core, rough around the edges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Prep, Cook, Server, Cashier in Huntersville, NC
    Former Employee - Food Prep, Cook, Server, Cashier in Huntersville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chipotle full-time (Less than a year)

    Pros

    Starting pay is 9/hr, within 3 months I got a raise.
    Company takes their food quality and customer service seriously.
    Easy to work your way up the corporate ladder. Within 6 months or so I was offered a kitchen manager position.

    Cons

    Worked there less than a year and saw the rise and fall of 4 different general managers.
    Many problems that arose had happened before. (clogged drains resulting in a flooded kitchen, broken equipment, etc)
    My point is, management is a bit shaky and struggles with finding permanent solutions.

    Advice to Management

    Value your employees the same way you value your restauranteur status.


  6. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Lake Mary, FL
    Former Employee - Crew Member in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chipotle full-time (More than a year)

    Pros

    Awesome team
    Management truly cares about you as an individual
    They only hire the best, so you will not be working with people who slack off
    LOTS of opportunities for growth in the company
    You are encouraged and motivated to do your best
    Free employee meals
    Competitive pay/slightly better

    Cons

    Very high expectations- if you like to do the bare minimum, do not apply here


  7. "Needs some work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chipotle full-time

    Pros

    Free food on breaks
    Good pay

    Cons

    Mangers
    The way things are run

    Advice to Management

    Don't hire mangers who don't know anything about the place!

  8. "Decent job must be a fast learner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Chipotle part-time (Less than a year)

    Pros

    Free meal, cool company merchandise, superb company ethics and values in which other companies should follow. Great customers, easy menu and the food is good.

    Cons

    Lack of hours, over staffed, poor communication at times, poor training with unrealistic high expectations to learn and perform prematurely. Those who don't catch on quick enough will not get hours and without consistent hours It will take longer to gain experience. Favoritism managers giving hours to those they like personally instead of performing quality job duties.

    Advice to Management

    Train people properly not by taking lazy shortcuts and throwing them under the bus when corporate comes around because they are not doing things the Chipotle way. Lead by example. If you want top performers then stop showing favoritism to those who don't deserve hours because you are friends or an inside crew at work.


  9. "GREAT!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate
    Current Employee - Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chipotle part-time (More than a year)

    Pros

    Part Time gets 24 hour sick time

    Cons

    I don't have any problems with them


  10. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Lexington, KY
    Former Employee - Crew Member in Lexington, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chipotle part-time

    Pros

    - Reduced payment for meals on your break
    - Great experience working in a fast paced restaurant
    - Opportunity to work on most of the stations as well as opening and closing shifts (learn what you can and get out!)

    Cons

    - Micro-managed for everything big and small
    - The staff did not work as a team
    - Staff was unprofessional coming to work out of uniform, high and/or drunk
    - Staff was cutting pay and hours from employees they did not like
    - The workers progress book was often belittling with the managers focusing on flaws not strengthens

    Advice to Management

    Treat the employees like humans and not like robots, build moral and a more positive teamwork environment,


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