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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Average pay" (in 5 reviews)
- "excessive training" (in 4 reviews)
- "Management is ALWAYS watching, no matter how well you perform, they are breathing down your neck, and are waiting for you to slip." (in 3 reviews)
- "Upper management does not take this role seriously and will make fun of it, so beware." (in 2 reviews)
Ratings by Demographics
This rating reflects the overall rating of Chisholm Chisholm and Kilpatrick and is not affected by filters.
- 3.0Nov 14, 2023Document ReviewerFormer Employee, more than 3 yearsProvidence, RI
Excellent benefits, decent paid time off,
Underpaid, no breaks, unrealistic quotas, not enough task switching, stagnant, arbitrary promotion process,Chisholm Chisholm and Kilpatrick Response4d
Thank you for taking the time to share your feedback on Glassdoor. We value input from our employees and take reviews seriously, as they provide valuable insights into areas where we can improve and enhance the overall employee experience. First, I want to express our appreciation for acknowledging our excellent benefits and paid time off. We are committed to providing competitive compensation packages, regularly benchmarking against industry standards. Nevertheless, we understand that individual circumstances may vary. Concerning breaks and quotas, we take the well-being of our employees seriously. As an hourly employee, we encourage you to make the most of the required breaks provided to you. We encourage all team members to communicate with their supervisors if they are experiencing challenges with workload or require additional support. Your mention of a stagnant promotion process and the perception of arbitrary promotions is concerning to us. Promotions at CCK are based on business need and the strategic objectives of the firm. As we continue to grow and evolve, we assess the skills and expertise required in various roles to meet our business goals. We are committed to providing career advancement paths for our employees and are proud to say most of our leadership team are individuals who started in entry-level positions. Thank you again for sharing your thoughts and we appreciate your contributions during your time with us.
- 1.0Aug 2, 2023Claims Advocate ParalegalFormer Employee, more than 1 year
Not too many pros for this job… the healthcare is great I’ll give them that and the ability to work remote beyond that not much more besides the pride you might feel knowing you are helping veterans get the benefits they deserve (most of them at least).I am convinced the people that last longer than a year or two here are only staying because they do not have the drive or the attitude to survive in any other law firm.
Cons.. this list is a bit longer. Totally a bait and switch tactic from the hiring team they make the job seem like you are doing paralegal work but realistically you will be working a call center. Veterans will call and harass you yell at you and belittle you and management will NOT do a damn thing. Management plays a game of “you’re not in trouble but” and then berates you even if it is not warranted and the managing partners want to know nothing about it. They claim to have a great work morale throughout the whole company.. the looks on everyone’s faces during the weekly fireside meetings says something entirely different. Telling management you are not getting the help you need gets you labeled as disrespectful. The pay is CRAP starting pay for a paralegal role is 60K they pay almost 20K less than that and a yearly salary raise is the minimum 30 cents.2Chisholm Chisholm and Kilpatrick Response4mo
Thank you for taking the time to leave CCK a review. The Claims Advocate Paralegal position is intended as an entry level role with significant, and quick, growth opportunities in a niche area of law which requires extensive training. Working in a professional service environment, our team is interacting with a variety of individuals daily and we are striving to provide excellent, quality customer service. As a firm, we review local market salary data twice per year to ensure we remain competitive. We wish you the best in finding the right opportunity in the future.
- 1.0Oct 19, 2023Document ReviewerFormer Employee, less than 1 year
Healthcare was paid for by CCK.
Horrible pay for the amount of work expected. Lack of training pertaining to my actual role. Expected to train myself from a large PDF document. Passive-aggressive attitude to employees when they do not automatically know something, even on their first week. When I asked questions about how to do tasks I was not trained on, I was treated passive-aggressively and told to "read the manual", aka a hundreds of pages long PDF document.1Chisholm Chisholm and Kilpatrick Response2mo
Thank you for taking the time to leave CCK a review. The Document Reviewer position is intended as an entry level, independent role with possible growth opportunities in a niche area of law. As a firm, we review local market salary data twice per year to ensure we remain competitive. We wish you the best in finding the right opportunity in the future.
- 2.0Jun 6, 2023Anonymous EmployeeFormer Employee, more than 3 years
Team members are friendly; most staff is very kind; people seem generally pleased to work there; work itself is difficult but rewarding in the long-run; healthcare benefits are great; great learning environment for young professionals or people making a career pivot.
parking in providence is NOT GREAT and has become more expensive throughout the years; PTO is decent but will get eaten up FAST if you have children, chronic illness, or any other life obligations; Pay is not great for the amount of work that each individual person is expected to do. This firm focuses A LOT on metrics and their bottom-line, which is understandable, but it often felt like they forgot their employees are real people. Not to mention this type of law can be EXTREMELY emotionally and mentally taxing. Large firm so no problem turning and burning people.2Chisholm Chisholm and Kilpatrick Response4mo
Thank you for your review. We are pleased to hear you enjoyed the team environment at CCK. Unfortunately, as a large employer in the heart of downtown Providence, RI and downtown Houston, TX, we are unable to provide parking for our employees working in office. However, several positions offer remote work flexibility. We pride ourselves on providing excellent service to our clients and potential new clients. The quality metrics used ensure the level of customer service and efficiency we provide lead to success. We recognize this area of law may be challenging at times. Therefore, we have increased our PTO policy to allow our team more flexibility for planned time off as well as unexpected occurrences that may arise. We also offer an Employee Assistance Program to all employees and their families, as well as internal trainings on de-escalation and managing stress. We wish you the best in finding the right opportunity in the future.
- 3.0Jul 12, 2023Social Media and Design SpecialistFormer Employee, more than 1 yearProvidence, RI
Overall a great first job and learning experience. From my own experience management was great,
After a year of being underpaid, the didn’t budge when it came to a salary increase. Also, if you decide to be a remote worker, understand you reap little to no benefits.1Chisholm Chisholm and Kilpatrick Response4mo
Thank you for your review. We are pleased to hear working at CCK was a great learning experience early in your career. We are fortunate to continue offering remote work opportunities to our team. We’ve found our employees enjoy the benefits remote work provides such as reduced commuting expenses, more time with their families, and flexibility. As a firm, we review local market salary data twice per year to ensure we remain competitive.
- 3.0May 20, 2022Claims AdvocateCurrent Employee, more than 1 yearProvidence, RI
Incredible benefits; staff, supervisors & management are very nice for the most part; dynamic workplace with focus on public-interest work
Incredibly large workload with unrealistic expectations for lower-level legal staff. Cases require an immense amount of development and deadlines can be quite challenging to reach with the volume of cases each claims advocate is responsible for. For many young professionals, this is a great “stepping-stone” job right out of school, but it’s hard to remain long-term due to the amount of pressure put on staff.8Chisholm Chisholm and Kilpatrick Response2y
Thank you for your review and for all of your work. You are part of a team that provides excellent service to our clients. The demand for our services is high. We have steadily increased our team size to provide additional support and distribution of workload. As this position is entry-level, we are committed to providing recent graduates a lot of professional training and guidance about time management, utilizing resources to complete work, and knowing how to work independently while receiving constructive feedback. Supporting our staff and representing our clients are of utmost importance to the CCK management team. We take your feedback seriously and will be sharing it with the CCK partners and management team.
- 4.0Feb 24, 2023Claims AdvocateFormer Employee
I enjoyed my time there. I worked from home the whole time but enjoyed working with a lot of young people and that the attorneys were all very nice and helpful.
I think they bite off a little more than they can comfortably chew. Their good at promoting a healthy work life balance for the claims advocates but you will be busy busy busy all day with things to do.1Chisholm Chisholm and Kilpatrick Response7mo
Thank you for your feedback! We are proud of our team for their commitment to working hard for our clients. CCK has evolved and grown tremendously in the recent years and with that comes new technology, processes, and an opportunity for professional growth. We acknowledge that the fast pace is not the right fit for everyone, but individuals who thrive in this environment can anticipate a rewarding and successful career.
- 5.0Mar 22, 2022Client Development ParalegalFormer Employee
CCK is a really great company, the work they do is important, (primarily helping Vets get disability benefits), and the people there really care about the company's mission. In addition the company culture is really great, every week the whole company meets and they do raffles and trivia with prizes. There are multiple company get togethers a year and the partners make a real effort to know every employee, stopping by frequently. The best days are when you speak with a veteran and you really get the sense that you are helping them, which happens frequently. There is plenty of room for advancement, after less than a year at the company I received a raise and the company lays clear paths forward whether it be within the department or in other roles at the company.
I am not going to sugar coat it, the Client development Paralegal is a tough role. You spend a lot of time on the phone every day, but this was clearly laid out in the interview process. The hardest part of the job is listening to some of the veterans we help. It can be hard because they go through a lot. But the company is really nice about making clear if you need a few minutes after a tough call to feel free to do so, if your in office there's even a room with message chairs.Chisholm Chisholm and Kilpatrick Response2y
Thank you for your review! It is wonderful to hear that you too think the work we do is important. We take great pride in the company’s mission and value the wonderful employees who work hard on behalf of our clients. The Client Development Paralegal position is essential in building relationships and gathering necessary information from potential clients and current clients over the phone We wish you the best with your next opportunity and appreciate your feedback.
Chisholm Chisholm and Kilpatrick Reviews FAQs
Chisholm Chisholm and Kilpatrick has an overall rating of 3.3 out of 5, based on over 61 reviews left anonymously by employees. 46% of employees would recommend working at Chisholm Chisholm and Kilpatrick to a friend and 66% have a positive outlook for the business. This rating has decreased by -9% over the last 12 months.
46% of Chisholm Chisholm and Kilpatrick employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Chisholm Chisholm and Kilpatrick 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.