Choice Hotels Reviews in Phoenix, AZ | Glassdoor

Choice Hotels Phoenix Reviews

Updated April 13, 2017
9 reviews

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Phoenix, AZ

2.0
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
6 Ratings

9 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 20 reviews)

  • Not too much room for advancement or increases in pay, night shift not ideal for work/life balance (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Ok for short term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Software Engineer in Phoenix, AZ
    Former Contractor - Software Engineer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels as a contractor (Less than a year)

    Pros

    Good technologies to work on, Company invested a lot in new platform, so there is a lot of good opportunities to learn.
    Company celebrates small achievements so its fun to work and enjoy. Normally good work life balance until unless you are under some critical project.
    Free soft drinks.
    New Idea's and innovation is encouraged by higher management.
    Sr. Management is nice and very friendly , You will get to work few nice and talented colleagues too.

    Cons

    Medical insurance is having only one high deductible plan.

    Certain Directors/Sr. Manger prefer employees of certain race or community , in front of me all the recruitment happen in last 1 year under one director are from certain language or race (Except one or 2 cases) , Which is killing the organization environment and culture you can see all over the floor people are talking in a certain language and other people who don;t understand that language sounds stupid ( No offence to any language , but we should talk in a professional manner so that everyone can understand).
     Even technical discussions happen in same language so if you are from different language background or English background you will loose the context. Most of the tech leads (Except me or few more) are from same background and they keep encouraging this culture and keep talking in team meeting in same language, which only those people understand.

    If you are a contractor coming from same language background certainly you will be hired full time soon , so join fearlessly, but if you are from different language then there are less chances of you lasting more than couple of months.

    If Management can retain good talented people , certainly it is a good company to work for.

    Advice to Management

    Keep an eye on your Directors or Sr. Managers that how they are building their team with their own people totally based on relations.


  2. Helpful (2)

    "SkyTouch Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time

    Pros

    I tried reviewing SkyTouch and Glassdoor wrote "SkyTouch was recently acquired by Choice Hotels," and that this review will go under Choice. I don't have an opinion of Choice's CEO, and SkyTouch's CEO just quit last week. The new CEO seems enthusiastic, but it's too soon to tell what kind of leader he will be.

    Pros: Kind people, company interested in promoting within, above-average benefits, good office location, ping pong table.

    Cons

    SkyTouch let many employees go in December, and then for months there was radio silence from upper management. Lots of speculation about additional layoffs and Choice shutting us down. The lack of communication and the way the layoffs were handled contributed to people quitting.

    Priorities shift constantly, and development teams are regularly reorganized, so things get messy and chaotic. The Product team lacks knowledge and energy, working with them can be difficult.

    Advice to Management

    Make a plan and stick to it. If there are issues, minor adjustments are alright, but moving people from team to team, cube to cube, scrum to kanban to scrum again- it's too much.

  3. Helpful (12)

    "Corporate meat grinder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Choice Hotels full-time (More than 10 years)

    Pros

    Good benefits, competitive pay. If you are lucky enough to get in with a good manager or director, it can be a decent place to work.

    Cons

    Over the last few years many long time employees have left the company due to bad business decisions made by entrenched senior level executives. Everyone from manager level down changes out every 1-2 years now while the same bad senior executives are still there with and likely will be forever. Nepotism is rampant in upper levels. The projects the company has taken on are worthwhile but in general the current employees lack hotel industry knowledge and will likely have a hard time being successful in the coming future.

    Advice to Management

    Take a hard look at your upper management. When you have an executive who has had 30 people under them quit after staying for less than 2 years something is wrong with that person, not the people who quit. Start caring about the the franchisees more and less about MBOs. Value the advice of people who actually do stick it out and stay for more than 2 years, they actually care and want to help even if you don't want to listen. Proprietary knowledge is a thing, start caring about it and stop letting it walk out the door.

    Choice Hotels Response

    Dec 7, 2016 – Social Media Coordinator, Recruiting

    Thank you for your feedback. We’re glad to hear you enjoy our benefits and pay. That said, we’re also taking your other feedback and insights seriously. We will share your review with our HR team and... More


  4. "If you Love Stress, you'll Love this Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Phoenix, AZ
    Former Contractor - Anonymous Contractor in Phoenix, AZ
    Neutral Outlook
    No opinion of CEO

    I worked at Choice Hotels as a contractor (Less than a year)

    Pros

    Contract position, so I was only there 8 mos. Great Coffee & Cappuccino Bar, mostly the reason why I continued the full contract term.

    Cons

    No Supervisors are ever around when you need them, Rude Customers and Clients, systems outdated so it makes it ten times harder to do your job.

    Advice to Management

    Listen to your employees, especially your Customer Relations Dept. since they hear 99% of the complaints that is going on in the company.


  5. Helpful (4)

    "Western Corporate HQ IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Phoenix, AZ
    Former Employee - Systems Administrator in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than 8 years)

    Pros

    Worker bees are generally good people, inclusive and diverse culture, flexible schedules and work locations sometimes.

    Cons

    Shrinking and increasingly expensive benefits, who-you-know career ladder, draconian HR practice.

    IT management structure has been taken over by yes-men (and women) who make unreasonable and unconditional promises to upper/executive management and then put pressure on subordinates to sacrifice their lives to complete a project in a short deadline. Work/Life Balance suffers greatly. Good employees have been fleeing for years. Very few tenured employees left, much of the tribal knowledge has gone.

    Downward slide started with the change in CEO years ago and rolled downhill in the business and in IT. That started a domino effect where good management fell and was replaced with bad. Company sacrificed everything on the altar of Stock Price.

    Advice to Management

    If you want to know why the company is hemorrhaging talent, ask for anonymous feedback from employees - nobody wants to say to your face that they're planning to leave. Bring back good benefits and get rid of the yes-men and the talented people who left would come back. VP and Director level management needs a reboot to make daily life in corporate IT better, but it's a systemic problem that goes all the way up, not limited to IT.


  6. Helpful (3)

    "Used to be a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Test Engineer II in Phoenix, AZ
    Former Employee - Test Engineer II in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than 5 years)

    Pros

    Work life balance. Nice facilities. Family type environment.

    Cons

    Below average compensation. No bonus except for managers and directors. Too many contractors. No clear vision. Constance reorgs. t CIO is not very competent. Not many growth opportunities. Cliques exist in the IT Phoenix office and only the one with connections can go up the ladder.

    Advice to Management

    Create a vision. Make Choice what it used to be "a place people retired from"


  7. Helpful (4)

    "Was a good place to work. Now not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time

    Pros

    Work life balance
    Good people
    Nice facilities

    Cons

    Layoffs and cost cutting every year
    Reduced benefits
    Poor medical benefits

    Advice to Management

    Try to make the company as it was in the past. A family type atmosphere where people retired from.

  8. Helpful (4)

    "Not what it used to be...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time

    Pros

    The building is nice, and aside from some of the leadership, the staff is nice.

    Cons

    HR is too involved. Some of the leadership is lacking vision. There have been several layoffs, so folks are on edge about job security. The place is way more political than it used to be, and as a result, the sense of community that was once there is gone.

    Advice to Management

    Please allow the staff to feel like they can take honestly without fear of retribution. Re-examine some of the leadership decisions that have been made.


  9. Helpful (3)

    "Great for the most part, but very bad over the past 10 months"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Approves of CEO

    Pros

    Benefits and the opportunity to learn.

    Cons

    Senior Directors and VPs don't have a clue about how to effectively run teams or their areas of responsibility. HR takes the side of poor performers that complain--and they are protected. And there are so many mysterious departures with corporate messages that try to thank them for having worked there. We can easily read between the lines here especially when people talk behind the scenes.

    Advice to Management

    I think that Steve Joyce is doing a great job considering what he has to work with. Unfortunately, beyond his most senior team he does not see the poor leaders at the Senior Director and VP levels that don't allow their employees to grow or bring their ideas to the table. And some in HR only care about their titles as well and not about the overall well-being of the employees. Steve...walk amongst the employees that do the work for you...those managers and staff on the front lines (Directors and below) and talk to them. Listen to them. And see hear (and see firsthand) how they really feel. Don't count on the engagement survey for that because not all can participate and have a fair voice and vote to share.


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