Choice Hotels Reviews in Phoenix, AZ | Glassdoor

Choice Hotels Phoenix Reviews

Updated September 14, 2016
7 reviews

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Phoenix, AZ

3.0
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
2 Ratings

7 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 19 reviews)

  • but guests have expectations that the Front Desk staff have to answer for when not provided (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Used to be a great place to work..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Neutral Outlook

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Great culture! Great benefits! A lot of celebrations for various holidays and other events. Cafeteria doubles as a game room!

    Cons

    Some senior management not worth a plug nickel! Things have changed for the worse and many employees have become disillusioned, with some great employees choosing to leave (and some employees you wish WOULD leave!) But overall, most employees are great to work with.

    Advice to Management

    Go back to the way things were 2-3 years ago.

    Choice Hotels Response

    Oct 6, 2016 – Social Media Coordinator, Recruiting

    Thank you for providing your review. We’re happy to hear you enjoy Choice culture! Thank you for sharing your concerns as well; we will share your thoughts with our HR team and leadership


  2. "Great Pay but A lot of Headache"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Phoenix, AZ
    Former Contractor - Anonymous Contractor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Choice Hotels as a contractor (Less than a year)

    Pros

    The pay is good and there are always something going on.

    Cons

    Very unorganized. Never get a straight coward answer.

    Advice to Management

    Communicate with your employees and updates instead of getting irate customers.


  3. "Good place to grow in IT but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    Pros

    Good place to grow if you are looking for a role in IT, whether it's in software development or infrastructure
    Exciting place to work and there is always a lot of going on
    If you like change, this is the place for you
    Good culture and place to work

    Cons

    Signicant opportunities to mature company
    A lot of politics within leadership levels

    Advice to Management

    Lead!

    Choice Hotels Response

    Aug 16, 2016

    Thank you for taking the time to give your comments. Choice works diligently to foster an exciting, engaged culture and growth opportunities accompanied by our talent development resources. We ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "A Nice Place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Phoenix, AZ
    Former Contractor - Anonymous Contractor in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Choice Hotels as a contractor

    Pros

    Nice location, professional environment, opportunity to work from home in certain roles (if that interests you). Popcorn Friday is a weekly event in the breakroom put on by HR

    Cons

    limited opportunities for advancement, primarily because this is not their corporate Headquarters. There are several departments, and different types of roles, just not a lot for a long, long term career without taking management roles.


  6. Helpful (6)

    "Not enough focus on hotel needs rather corporate desire. HR and management need training."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Phoenix, AZ
    Former Employee - Director in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than 5 years)

    Pros

    Generally, a positive working environment at the corporate level. Good salary and bonus programs. Focused on profit. Sales force works extremely hard to generate business for franchise properties.

    Cons

    Lacking in a level of professionalism. Significant turnover should be a signal to management to look more closely at policy, procedures, and general employee "health". HR directors need clear and more concise training on employee engagement, retention, and satisfaction.

    Advice to Management

    Management tends to over promise and under deliver. Seek more thorough understanding from employees who have left the company. Compassion for those working through problems with less emphasis on what you don't know vs. learning what you should know. Leaving Choice was a difficult and frustrating experience with no follow up whatsoever. A loss for Choice.


  7. Helpful (3)

    "Some Good Points and Some Bad Points!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Phoenix, AZ
    Former Employee - Director in Phoenix, AZ
    Neutral Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than 10 years)

    Pros

    Great Associates and Benefits, great working environment. Most associates really care about what they do, and doing the right thing. There is opportunity to learn new skills.

    Cons

    Sr. Management doesn't always walk the talk, I'm all for change, but change is constant to the extent that management doesn't know if they last change worked before they make the next one. Creates an environment of uncertainty.


  8. Helpful (1)

    "Great people but not a satisfying job."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Phoenix, AZ
    Former Employee - Programmer Analyst in Phoenix, AZ
    No opinion of CEO

    Pros

    Nice people and friendly atmosphere.

    Cons

    No place for job growth by either training or mentoring

    Advice to Management

    Give the employees the training needed to do there job and you will get a better product.
    Do not promote someone just because they have been there a long time. If they would not pass an interview as an unknown, then they should not be given the position.



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