Choice Hotels Reviews in Phoenix, AZ | Glassdoor

Choice Hotels Phoenix Reviews

Updated April 29, 2017
13 reviews

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Phoenix, AZ

4.0
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
9 Ratings

13 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 19 reviews)

  • Work/life balance for some can be a bit tough which all companies seem to have (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Choice Hotels IT Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of IT Things in Phoenix, AZ
    Former Employee - Director of IT Things in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than 8 years)

    Pros

    If you're good and you find yourself working for a trusting manager, you can really make a difference for the company.

    Cons

    Choice Hotels is an old company and comes with a boatload of bureaucracy and process. If you're a hiring manager, the HR process is tedious and heavy.

    Advice to Management

    Tear down the walls. Be open to new ideas, let your star employees shine and do what's best. Stop the "that's the way we've always done it" mentiality.

    Choice Hotels Response

    Aug 16, 2016

    Thank you for taking the time to provide your review. Choice strives to provide a culture that embraces forward thinkers and we are pleased that this atmosphere contributed to your longevity with ... More


  2. "Software Engineer II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer II in Phoenix, AZ
    Current Employee - Software Engineer II in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    Employee rates for hotel stays

    Cons

    No year end or performance bonus

    Choice Hotels Response

    May 3, 2017

    Thank you for your positive review! We are glad you enjoy your hotel discounts. Although some positions at Choice do not offer a year end performance bonus, we do offer performance incentive pay ... More


  3. "Love everything but the micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    The building is awesome, the people are great and there is free food at least once a week

    Cons

    Micromanagement within certain departments that is a new implementation

    Choice Hotels Response

    Mar 3, 2017 – Social Media Coordinator, Recruiting

    Thank you for your feedback. We’re glad to hear you approve of our world class Mayo campus. We will share your review with our HR team and leadership.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Digital Performance Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Work life balance, benefits, and compensation

    Cons

    Depending on the department and location you can be limited.

    Advice to Management

    Try to develop your people more. The talent within the company is really good

    Choice Hotels Response

    Mar 3, 2017 – Social Media Coordinator, Recruiting

    Thank you for your sharing your review. We’re happy to hear you’ve enjoyed Choice’s focus on Total Rewards- from our work-life balance to our compensation packages. We will share your concerns with ... More


  6. "Retention csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Social Media Specialist in Phoenix, AZ
    Former Contractor - Social Media Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels as a contractor (More than a year)

    Pros

    Working at home was the best!

    Cons

    Getting yelled at a lot...

    Advice to Management

    Management was pretty clickey ...but not bad over all.


  7. Helpful (1)

    "Great corporate culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Phoenix, AZ
    Current Employee - Senior Director in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    Corporate culture where new ideas are valued. Leadership makes themselves available. Executives share information.

    Cons

    Lack of IT resources and length of time to get certain things done. Workload is a lot for one person.

    Choice Hotels Response

    Jan 25, 2017 – Social Media Coordinator, Recruiting

    Thank you for your feedback. We’re glad to hear you approve of our innovation-focused corporate culture- and we take the rest of your feedback seriously as well. We will share your review with our HR ... More


  8. Helpful (1)

    "It's amazing to work for a company who truly cares (IT Phoenix location)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Service Desk in Phoenix, AZ
    Current Employee - Manager, Service Desk in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time

    Pros

    Great work/life balance.
    Have the ability to reward my employees with cash.
    Strong Leadership
    Lots of opportunity for growth and training to get you there.
    Working around highly gifted IT staff
    Teamwork - teamwork, teamwork. Choice puts a lot of money into teamwork in outings, social events patio events to get to know your neighbor.
    Latest and greatest technology is a HUGE plus
    HR makes sure to invest the time in onboarding as well as continued support.

    Cons

    Some Administrators act entitled, when they should understand how great compared to other places where no one cares for your career.

    Advice to Management

    Get rid of those who waste away what Choice stands for in getting us to that next level. Continue to hire talent that continue to make you look good, as well as the company.


  9. Helpful (1)

    "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer Intern in Phoenix, AZ
    Current Employee - Software Engineer Intern in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The management and workmate are very nice and you can learn a lot of new staff from choice.

    Cons

    If you do not have a car, there is maybe a little problem go to office from other location in Phoenix.


  10. "Great company to work and grow with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Trainer in Phoenix, AZ
    Current Employee - Systems Trainer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 8 years)

    Pros

    Compensation is competative, and benefits are good

    Cons

    My job requires about 300 days a year of travel, but that is what I signed for, so I can't complain.


  11. Helpful (6)

    "Phoenix Corporate Office: Long time employee has seen a lot of positive change."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time (More than 10 years)

    Pros

    Work/Life Balance. Flexibility. Pay. Hotel Discounts. Fun People. Good Relationships with other employees. Continued incremental improvements keep moving us forward.

    Cons

    Politics can go awry when in the midst of a change making forward progress difficult because those doing the work are afraid to take action not knowing how leadership might react. They are even more afraid to speak out.

    Little compassion from those in highest leadership positions for the employees; however, this is mitigated somewhat by the compassion shown by some in lower leadership positions.

    Diversity is discussed but I believe the conversations are not being taken to heart yet. I'm hopeful there will be positive changes in the future.

    Advice to Management

    Truly accept diversity. Accept that aside from race, gender, and the other typical topics of a discussion on diversity, personality type, communication style, and learning styles should also be considered. Once they look beyond the typical corporate behavior to recognize what each individual brings to the table and recognize the true value that person brings, then they will have achieved true diversity.


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