Choice Hotels Reviews in Phoenix, AZ | Glassdoor

Choice Hotels Phoenix Reviews

Updated March 14, 2017
51 reviews

Filter

Filter

Phoenix, AZ Area

2.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
27 Ratings

51 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • No benefits unless you are management (in 19 reviews)

  • Work/life balance for some can be a bit tough which all companies seem to have (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Choice Hotels IT Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of IT Things in Phoenix, AZ
    Former Employee - Director of IT Things in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than 8 years)

    Pros

    If you're good and you find yourself working for a trusting manager, you can really make a difference for the company.

    Cons

    Choice Hotels is an old company and comes with a boatload of bureaucracy and process. If you're a hiring manager, the HR process is tedious and heavy.

    Advice to Management

    Tear down the walls. Be open to new ideas, let your star employees shine and do what's best. Stop the "that's the way we've always done it" mentiality.

    Choice Hotels Response

    Aug 16, 2016

    Thank you for taking the time to provide your review. Choice strives to provide a culture that embraces forward thinkers and we are pleased that this atmosphere contributed to your longevity with ... More


  2. "Love everything but the micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    The building is awesome, the people are great and there is free food at least once a week

    Cons

    Micromanagement within certain departments that is a new implementation

    Choice Hotels Response

    Mar 3, 2017 – Social Media Coordinator, Recruiting

    Thank you for your feedback. We’re glad to hear you approve of our world class Mayo campus. We will share your review with our HR team and leadership.


  3. "Information Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Scottsdale, AZ
    Former Employee - Information Technology in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Talented people to work with. Good deals on hotels!

    Cons

    Company is going threw lots of changes turn overs.. Management seems not to understand what there employees do or appreciate them. No work life balance.

    Advice to Management

    Leader ship is NOT being in charge! Leadership is taken care of those in your charge!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "SkyTouch Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time

    Pros

    I tried reviewing SkyTouch and Glassdoor wrote "SkyTouch was recently acquired by Choice Hotels," and that this review will go under Choice. I don't have an opinion of Choice's CEO, and SkyTouch's CEO just quit last week. The new CEO seems enthusiastic, but it's too soon to tell what kind of leader he will be.

    Pros: Kind people, company interested in promoting within, above-average benefits, good office location, ping pong table.

    Cons

    SkyTouch let many employees go in December, and then for months there was radio silence from upper management. Lots of speculation about additional layoffs and Choice shutting us down. The lack of communication and the way the layoffs were handled contributed to people quitting.

    Priorities shift constantly, and development teams are regularly reorganized, so things get messy and chaotic. The Product team lacks knowledge and energy, working with them can be difficult.

    Advice to Management

    Make a plan and stick to it. If there are issues, minor adjustments are alright, but moving people from team to team, cube to cube, scrum to kanban to scrum again- it's too much.


  6. Helpful (1)

    "Unstable Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator DCM in Phoenix, AZ
    Current Employee - Coordinator DCM in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    I cannot think of any.

    Cons

    Bias, prejudice and no diversity.

    Advice to Management

    Get real and hire an outside consulting company to evaluate your leadership team starting with the senior level management in Rockville.


  7. "Digital Performance Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Work life balance, benefits, and compensation

    Cons

    Depending on the department and location you can be limited.

    Advice to Management

    Try to develop your people more. The talent within the company is really good

    Choice Hotels Response

    Mar 3, 2017 – Social Media Coordinator, Recruiting

    Thank you for your sharing your review. We’re happy to hear you’ve enjoyed Choice’s focus on Total Rewards- from our work-life balance to our compensation packages. We will share your concerns with ... More


  8. "Retention csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Social Media Specialist in Phoenix, AZ
    Former Contractor - Social Media Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels as a contractor (More than a year)

    Pros

    Working at home was the best!

    Cons

    Getting yelled at a lot...

    Advice to Management

    Management was pretty clickey ...but not bad over all.


  9. Helpful (2)

    "Please get in touch with "Sky Touch" - This is not about CHOICE Hotels - but SKYTOUCH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Cook and Bottle Washer in Scottsdale, AZ
    Current Employee - Chief Cook and Bottle Washer in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    Lot of lip service about great quality of work life balance. Supposidly great technology but only for the parent company Choice Advantage. A food truck every 2 weeks. Every now and then there are some team events. Every now and then means every 6 months. SkyTouch's PMS is fantastic. Leadership at SkyTouch is :LowTouch" after they fired the only team that new what to do.

    Cons

    There are not enough spaces to speak of the cons. Basically, SkyTouch is out of touch. Wheels are falling off. I love CHOICE Hotels but the leadership of SkyTouch is dismall. SkyTouch 's PMS can do so well. WHY DID YOU FIRE THE LEADERSHIP TEAM THAT KNEW HOW TO TURN SKY TOUCH AROUND ! What is wrong with you folks Choice !!!. What's left is not SkyTouch - HellTouch

    Advice to Management

    Please remove the two or three remaining original executives at SkyTouch - ALL OF THEM and get back in touch. Choice let go of the best of the best in their rounds of layoffs. What's left in terms of leadership is dismall. Come on Choice bring the best back ! Or simply shut SkyTouch down for good. What you have there now in terms of executives are the ones that drove Sky to Ground

    Choice Hotels Response

    Mar 3, 2017 – Social Media Coordinator, Recruiting

    Thank you for your feedback. We take your review seriously, and we will share your concerns with our HR team and leadership.


  10. Helpful (1)

    "Great corporate culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Phoenix, AZ
    Current Employee - Senior Director in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    Corporate culture where new ideas are valued. Leadership makes themselves available. Executives share information.

    Cons

    Lack of IT resources and length of time to get certain things done. Workload is a lot for one person.

    Choice Hotels Response

    Jan 25, 2017 – Social Media Coordinator, Recruiting

    Thank you for your feedback. We’re glad to hear you approve of our innovation-focused corporate culture- and we take the rest of your feedback seriously as well. We will share your review with our HR ... More


  11. Helpful (1)

    "CUSTOMER SERVICE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Specialist in Phoenix, AZ
    Current Employee - Customer Relations Specialist in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    They give you food around the Holidays

    Cons

    Health insurance is pointless here. Managers are great at micromanaging, you get in trouble for taking a restroom break, they question you when you are sick and have a dr note. Only like you if you kiss up to management. This place is great if you are part of the IT dept. If you are in customer service you don't matter and are easily replaceable.

    Advice to Management

    Grow up

    Choice Hotels Response

    Jan 25, 2017 – Social Media Coordinator, Recruiting

    Thank you for your review. We appreciate your concerns, and we will share your feedback with our HR team and leadership.



Showing 51 of 446 reviews
Reset Filters