Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated November 14, 2017
89 reviews

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1.0
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Choice Hotels CEO Patrick Pacious
Patrick Pacious
3 Ratings

89 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 21 reviews)

  • work/life balance is a little tough (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Phoenix, AZ
    Current Employee - IT Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 5 years)

    Pros

    Not many. On a day-to-day basis, most of the teams can do what they do best, deliver on their projects. You get to sit next to your friends, for the most part. That’s a pro. Most people are pretty friendly and approachable. Oh yeah, you get to stay at their hotels for a discount.

    Cons

    Salaries not competitive. HR is awful and non-existent to most of the organization. Very ambiguous culture. Whenever big news occurs, the associates are already well aware of the changes. Communication between executive leadership and the associates is awful and current engagement scores reflect that. Ambiguity is very rampant at Choice and no one takes control and addresses key concerns and issues brought up by the associates. The previous ‘guy in charge’ was checked out the past 2-3 years and the ‘new guy in charge’ hasn’t done anything for a year except a recent, long-overdue reorg and seems to only be interested in budget responsibilities and bringing up his low engagement scores. The executive leadership team does not work well together and appears to only be looking out for their own areas of responsibility and trying to please the new guy in charge as best they can. Attrition is at an all-time high and I feel like I still see resignations at least once a week. No short or long-term vision is shared from leadership and they are afraid of addressing the ‘heavy questions.’ How is EDGE rolling back into the rest of IT? Are we embracing agile or another method of software delivery? Why did we have an IT Strategy leader that knows nothing about IT?

    Advice to Management

    Remember that your associates got this company to where it was 2-4 years ago. They wanted to be successful in their work, which made you successful. Start caring, really caring, again and watch how everything gets better.


  2. "Horrible Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time

    Pros

    There were none that I could think of...

    Cons

    They work out side deals with taxi drivers to cheat marines out of their money due to the high volume of marines in town and I was let go for being hospitalized due to a miscarriage no consideration at all worst experience with a job ever!!!

    Choice Hotels Response

    Nov 15, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More

  3. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Anonymous Freelancer
    Former Freelancer - Anonymous Freelancer
    Recommends
    Positive Outlook

    Pros

    Focused worker dedicated into finishing job on schedule

    Cons

    Anticipation and expectation of fellow team members

    Advice to Management

    I am a student trying to advance my knowledge in the construction field


  4. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Choice Hotels full-time

    Pros

    Employee discount, and paycheck (small but you get one)

    Cons

    Management, untrustworthy, unprofessional, management & employee fraternization

    Advice to Management

    Follow all rules instead the only ones you like. Treat everyone equally


  5. "Breakfast Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Breakfast Attendant in Wytheville, VA
    Former Employee - Breakfast Attendant in Wytheville, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels part-time (More than a year)

    Pros

    Paid once a week, nothing else really.

    Cons

    Too many to choose from! Mean and hateful owners and managers!! Have no respect for labor laws! Screams at workers all day long!!!!!

    Advice to Management

    Respect others or keep staying under staffed!!!! This is America!!!!

    Choice Hotels Response

    Nov 15, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


  6. "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Odessa, TX
    Former Employee - Anonymous Employee in Odessa, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Choice Hotels part-time (Less than a year)

    Pros

    There isn't really any pros except that you can get discounts off of all choice hotel properties. I would suggest that if you are going to work for choice hotels make sure that it is for choice hotels and not for a franchise owner that is the mistake that I made.

    Cons

    Since it is a franchise owner and not an actual corporation that owns the hotel the owners believe that they can treat you any kind of way like getting in your face pointing their fingers in the face and yelling at you. They cut so many corners that it is ridiculous

    Advice to Management

    nothing to really say except they shouldn't be in the hotel business with the attitudes that they have and the way that they treat people

    Choice Hotels Response

    Aug 11, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


  7. "House keeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Mesa, AZ
    Former Employee - Housekeeper in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Choice Hotels full-time (Less than a year)

    Pros

    Close to home and easy to get to

    Cons

    Not a good place to work unless you speak Spanish.

    Advice to Management

    Need more people that has dual language

    Choice Hotels Response

    Aug 7, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchisedunder... More

  8. Helpful (1)

    "Politics and Favortism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Few employees are good , honest and helpful

    Cons

    Manager plays extreme politics and favoritism to those who say YES ma'am attitude, irrespective however you are talented and work for the betterment of organization

    Advice to Management

    Please be aware of such Managers and take corrective action before many talented and honest employees leave making it another Titanic

    Choice Hotels Response

    Aug 11, 2017 – Social Media Coordinator, Recruiting

    Thank you for taking the time to provide your review. In an effort to drive positive business outcomes, our Talent Management team works to provide comprehensive managerial leadership support. We... More


  9. "uniforms"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor
    Current Employee - Night Auditor

    I have been working at Choice Hotels full-time (More than 5 years)

    Pros

    Been employed for 7 years and love night audit shift.

    Cons

    The uniforms they make the employees wear are way to hot in the summer time and it makes them feel claustrophobic. Plus they need an update. people are more relaxed these day and the employee should reflect that. They are bad uniforms.

    Advice to Management

    Give people something cooling and more up to date with the style now a days. the stuffy clothes need to go.

    Choice Hotels Response

    Aug 7, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchisedunder... More


  10. Helpful (14)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    I started during the hiring boom in 2015 and the first year was great! Promoted with a sizable salary increase after four months. My manager for the first year was knowledgable, personable and was great at keeping his three teams engaged and aware. My direct leadership now is really in a tough spot between trying to keep the team pacified while upper leadership communicating that everyone is a commodity. It's unfortunate that a lot of very talented and respected technologists have left the company.

    Cons

    A year in, around July 2016, the rate of people leaving the company voluntarily or involuntarily exploded! Three managers terminated and another left within three weeks. Directors the same ... Some ex-American Express employees have imported the toxicity of that environment. Gross favoritism in the fact that unqualified pets from leadership's "last" company brought in. Attrition in the run organization to the tune of almost 10% in the first quarter alone! When there is an all team meeting with 100+ people in attendance and a director outlines leadership's goals for the year include defining succession plans for everyone. I read this bullet before it was addressed and figured for sure it was a typo and meant success. Nope! So leadership is going to address low morale and 10% attrition by communicating, with sending the message that you're temporary.

    Advice to Management

    Run, don't walk and gut that IT "Leadership" Team in Phoenix! Mr. Herwig that was brought in recently comes from a structured environment and I believe he's equipped to re-org the teams, stop the pet favoritism, ensure that applicants are vetted by their prospective peers before offers are extended. Until you rid Phoenix of the toxic cancerous leadership, the exodus is going to continue en masse.

    Choice Hotels Response

    Aug 11, 2017 – Social Media Coordinator, Recruiting

    Thank you for leaving this review. Choice utilizes succession planning to identify future leaders in the company. We feel it is important to identify employees who have the skills that can help them... More


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