Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated May 17, 2017
113 reviews

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4.0
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
61 Ratings

113 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 19 reviews)

  • Work/life balance for some can be a bit tough which all companies seem to have (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Choice Hotels IT Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of IT Things in Phoenix, AZ
    Former Employee - Director of IT Things in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than 8 years)

    Pros

    If you're good and you find yourself working for a trusting manager, you can really make a difference for the company.

    Cons

    Choice Hotels is an old company and comes with a boatload of bureaucracy and process. If you're a hiring manager, the HR process is tedious and heavy.

    Advice to Management

    Tear down the walls. Be open to new ideas, let your star employees shine and do what's best. Stop the "that's the way we've always done it" mentiality.

    Choice Hotels Response

    Aug 16, 2016

    Thank you for taking the time to provide your review. Choice strives to provide a culture that embraces forward thinkers and we are pleased that this atmosphere contributed to your longevity with ... More


  2. "Software Engineer II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer II in Phoenix, AZ
    Current Employee - Software Engineer II in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    Employee rates for hotel stays

    Cons

    No year end or performance bonus

    Choice Hotels Response

    May 3, 2017

    Thank you for your positive review! We are glad you enjoy your hotel discounts. Although some positions at Choice do not offer a year end performance bonus, we do offer performance incentive pay ... More


  3. "Choice is out of touch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Hermitage, PA
    Current Employee - General Manager in Hermitage, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time (More than 10 years)

    Pros

    Computer system is easy to use, travel perks are great, training is best is the business.

    Cons

    Choice themselves are totally out of touch with the front line employees and allow franchisees to treat their staff like slaves. I have been here for going into my 11th year and have worked my way up through the ranks, I have been yelled and screamed at and made to cry, for doing my job correctly, I am blamed for everything that goes wrong forget that the owners wont do things to attract guests. I work with an owner with a drug addiction, and have asked for help but Choice does nothing to support you.

    Advice to Management

    Get in touch with your front line. your hotel employees are the ones making you your money

    Choice Hotels Response

    May 3, 2017

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More


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  5. Helpful (2)

    "Strong company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rockville, MD
    Current Employee - Anonymous Employee in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 8 years)

    Pros

    Leadership team
    Financial Model
    Franchisee Focus
    Benefits
    Culture
    Collaboration
    Employee Resource Groups

    Cons

    Feeling that employees with long-term tenure are less valuable
    Political - but what company isn't
    Sometimes a feeling of not being able to fail fast
    Promoting from within seems to be a desire but not well acted upon

    Advice to Management

    Show appreciation for long-term employees who have weathered the downturn
    Fail faster


  6. "Love everything but the micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    The building is awesome, the people are great and there is free food at least once a week

    Cons

    Micromanagement within certain departments that is a new implementation

    Choice Hotels Response

    Mar 3, 2017 – Social Media Coordinator, Recruiting

    Thank you for your feedback. We’re glad to hear you approve of our world class Mayo campus. We will share your review with our HR team and leadership.


  7. "Digital Performance Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Work life balance, benefits, and compensation

    Cons

    Depending on the department and location you can be limited.

    Advice to Management

    Try to develop your people more. The talent within the company is really good

    Choice Hotels Response

    Mar 3, 2017 – Social Media Coordinator, Recruiting

    Thank you for your sharing your review. We’re happy to hear you’ve enjoyed Choice’s focus on Total Rewards- from our work-life balance to our compensation packages. We will share your concerns with ... More


  8. "Retention csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Social Media Specialist in Phoenix, AZ
    Former Contractor - Social Media Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels as a contractor (More than a year)

    Pros

    Working at home was the best!

    Cons

    Getting yelled at a lot...

    Advice to Management

    Management was pretty clickey ...but not bad over all.


  9. "Great first company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Rockville, MD
    Current Employee - Coordinator in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    Managers are very focused on development of their reports, which is a welcome change. There is a strong focus on training people up within the company itself. Internal moves are common. Small size means tons of great chances to influence the organization and dip your toes into new things. Great place to learn and develop as a professional.

    Cons

    Sometimes communication/organization is a bit too informal/confused. They're working on this, though.

    Advice to Management

    Centralize a little bit more; it'll make things run smoother.

    Choice Hotels Response

    Jan 25, 2017 – Social Media Coordinator, Recruiting

    Thank you for your review. We’re happy you like our focus on associate development, and we take your other concerns seriously. We will share your review with our HR team and leadership.


  10. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Holly Springs, MS
    Former Employee - General Manager in Holly Springs, MS
    Positive Outlook

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Working with others, Meeting different people and making sure Guest and Employees are satified

    Cons

    Working an array of hours and not receiving overtime pay.

    Advice to Management

    I have Great People Skills and a Team Player, willing the learn any Task. Choosing Renachia is the Best choice.

    Choice Hotels Response

    Jan 12, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More


  11. Helpful (1)

    "Great corporate culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Phoenix, AZ
    Current Employee - Senior Director in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    Corporate culture where new ideas are valued. Leadership makes themselves available. Executives share information.

    Cons

    Lack of IT resources and length of time to get certain things done. Workload is a lot for one person.

    Choice Hotels Response

    Jan 25, 2017 – Social Media Coordinator, Recruiting

    Thank you for your feedback. We’re glad to hear you approve of our innovation-focused corporate culture- and we take the rest of your feedback seriously as well. We will share your review with our HR ... More


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