Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated April 26, 2017
440 reviews

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3.0
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
172 Ratings

440 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 19 reviews)

  • Work/life balance for some can be a bit tough which all companies seem to have (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Choice Hotels IT Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of IT Things in Phoenix, AZ
    Former Employee - Director of IT Things in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than 8 years)

    Pros

    If you're good and you find yourself working for a trusting manager, you can really make a difference for the company.

    Cons

    Choice Hotels is an old company and comes with a boatload of bureaucracy and process. If you're a hiring manager, the HR process is tedious and heavy.

    Advice to Management

    Tear down the walls. Be open to new ideas, let your star employees shine and do what's best. Stop the "that's the way we've always done it" mentiality.

    Choice Hotels Response

    Aug 16, 2016

    Thank you for taking the time to provide your review. Choice strives to provide a culture that embraces forward thinkers and we are pleased that this atmosphere contributed to your longevity with ... More


  2. "Working on the front lines.. Hospitality jobs not so hospitible to employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desk Clerk in Oxford, AL
    Current Employee - Desk Clerk in Oxford, AL
    Doesn't Recommend

    Pros

    The guests and the chance to provide people with a positive experience.

    Cons

    the hours, the management, the lack of benefits or pay

    Advice to Management

    That francise owners should have to abide by some type of corporate standard for pay and benefits.


  3. "It is what it is."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Silver Spring, MD
    Former Employee - Manager in Silver Spring, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Stability due to the franchise model.
    Low expectations if that is a pro.
    Don't have to be smart, driven or want to go anywhere.

    Cons

    Very low operating platform all around, you can spend a lot of time dealing with a lot of clueless people who are just there to make it to retirement.
    Be prepared to get criticized and more if you actually want to do something.
    Have to pretend not to be yourself to fit in.

    Advice to Management

    Thanks to the real estate boom years, this company has made it as far as it could with its hopeless organization culture. Major changes needed if it wants to go anywhere, otherwise, it is what it is.


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  5. "Horrible Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Clerk in Aberdeen, SD
    Current Employee - Front Desk Clerk in Aberdeen, SD
    Doesn't Recommend

    Pros

    Able to sit down while working

    Cons

    -rotating door with constant turnover of staff
    -management is lazy and doesn't care about paying bills
    -payroll issues
    -hotel has issues with maintenance and cleanliness
    -corporate needs to put some money into the place

    Advice to Management

    Hire someone better suited for management at both the hotel level and regional level. Put some money into renovating the hotel.


  6. Helpful (1)

    "sad times"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    nice people, currently free parking, free coffee still available. interesting for the most part in marketing, good. current location. good hours

    Cons

    layoffs!!!!! executives not being cut... lots of admin and "little guys" so the exec wil still get their bonuses in February. high profile exits followed by returns with contracts.... no explanations. it is a big drama.. execs having the company buy tickets to raffle off to employes then canceling raffle toocket big tickets for himself.... the week of the layoff... we think je can still afford to buy his own tickets!!! need an ehics officer

    Advice to Management

    hire an outside etics officer.... regain employee confidence the recent layoffs of lower level staff only and no consolidation of functions under fewer exec makes people nervous ... big advice --- skip the bonuses this year and plow that money back into an pgrade of IT infrastructure


  7. Helpful (3)

    "Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    * Work life balance
    * Can work from home if you get a good boss

    Cons

    * Awful health benefits (Cigna- not accepted everywhere, $1200 deductible before anything is covered, then only 80%)
    * No more tuition reimbursement
    * Closed the cafeteria
    * Just laid off 80 people
    * Company culture is changing to be more "big" than "family" oriented
    * Closed company gym

    Advice to Management

    After removing 90% of our benefits and laying off 80 people, perhaps the best thing I would suggest is to refrain from jokes about the benefits we do keep (monthly fruit delivery), or telling all associates to "get over 2011 and move on to 2012". And then giving Managers and Above bonuses = 16% + of their salaries (a usual bonus was 10%) feels like "blood money" to many of them. That is a difference of normally getting $9k per manager to getting $15k this year (director and above levels getting around 30% bonuses).

    When people walk out of your All Associates meeting half-way through, it is a sign that the changes you are making are pushing your employees straight out the door. Relying on the "poor economic climate" as a method to scare the good employees to stay in-house doesn't work in Maryland where jobs are still available. Perhaps offering benefits back to employees would be a start, but many of us won't be around to wait for that to happen. Treating non-executives this bad is a poor decision- especially since we are the ones supporting them.


  8. Helpful (2)

    "Taken a turn for the worst !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    1. Cheap hotel rates as an employee
    2. People at lower management are general nice and real.

    Cons

    1. Company has cut alot of the benefits such as gym, food terrance, student class reimbursements and employees stock options.

    2. Health care benefits is SUCKS. You pay out of pocket 1st $1,200 (single coverage) $2,400.00 (Family) for deductibles- Company is more concern about savings their pennies. for Senior Mgmnt bonuses.

    3. Every November company lays off employees ( Nov. 11 it layoff 90 employees)

    4.Human Resources "claims" we are here to help the employees, where actually trying to find ways and methods to save the company more money.

    5. Too many self absorb egos at the top. ( such as the star on "Undercover Boss")

    Advice to Management

    Senior management needs to show that it cares about the people who work there by standing behind them, which it currently doesn't do. Have a better training program for new employees. Go back to old Health care benefits. BRING BACK CHUCK!


  9. Helpful (2)

    "Home Based Agents - Not a Good Fit for Most People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Sales Agent in Denver, CO
    Former Employee - Work At Home Sales Agent in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (Less than a year)

    Pros

    The company does provide a good training platform for people and the trainers are great, downside is the reality of what happens once you go live and try to meet their expectations.

    Cons

    The incentive program (in addition to your hourly wage) is developed and skewed in order for poeple to NOT meet their minimums, thus the company doesn't have to pay out incentives. Also the company does not provide a venue for customers (actual contact with people) to provide their individual comments or opinions on your service.

    Advice to Management

    Instead of only relying on a QA monitored call, would suggest management (as so many other companies do) open up the channel to customers who can directly kudo or acknowledge a particular Agent and the work they have done to not only gain a reservation, but in the case when the Agent can't to applaud the Agent's work and efforts/......the company y is not current with today's Customer Relationship employer environment. I would not recommend working here!


  10. Helpful (9)

    "Phoenix IT is very bad - don't join"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Development in Phoenix, AZ
    Current Employee - IT Development in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time (More than 8 years)

    Pros

    Not much to think of other than the Managers. Directors and Executives are getting a very good bonus, while blaming the staff when things don't go well.

    Cons

    Bad Management
    Poor benefits
    The CTO in Phoenix is cluless. Lot of bright and good people are leaving Choice beacause of his leadership or lack of. HR Director in Phoenix and HR VP are clueless and are jokes. No idea how these people got promoted.

    Advice to Management

    Reach out to the work force. Check why so many turn overs in Phoenix IT. Check if the Sr. Directors and Vps shared the employee engagement with their staff. Benefits are jokes. Spread the wealth. Abolish the yearly and mid-term reviews. These are not effecive and only counter productive. Hire a better HR Director.


  11. Helpful (4)

    "Dysfunctional company; highly political and unskilled senior management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Silver Spring, MD
    Former Employee - Manager in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    It was a paycheck; You are better off lying low and doing nothing to survive.

    Cons

    Company profit totally focused on selling franchises; franchisees pay fees and receive little benefit. Marketing and Product management is a nonstrategic joke. Most talented associates have quit. One of htose companies that talk about their "values" while everyone from the top down tries to out maneuver one another

    Advice to Management

    Stop the hypocrisy.


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