Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated February 22, 2017
422 reviews

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Full-time Part-time

3.1
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
161 Ratings

422 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 19 reviews)

  • but guests have expectations that the Front Desk staff have to answer for when not provided (in 12 reviews)

More Pros and Cons

  1. Featured Review

    "Choice Hotels IT Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of IT Things in Phoenix, AZ
    Former Employee - Director of IT Things in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than 8 years)

    Pros

    If you're good and you find yourself working for a trusting manager, you can really make a difference for the company.

    Cons

    Choice Hotels is an old company and comes with a boatload of bureaucracy and process. If you're a hiring manager, the HR process is tedious and heavy.

    Advice to Management

    Tear down the walls. Be open to new ideas, let your star employees shine and do what's best. Stop the "that's the way we've always done it" mentiality.

    Choice Hotels Response

    Aug 16, 2016

    Thank you for taking the time to provide your review. Choice strives to provide a culture that embraces forward thinkers and we are pleased that this atmosphere contributed to your longevity with ... More


  2. "SkyTouch Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time

    Pros

    I tried reviewing SkyTouch and Glassdoor wrote "SkyTouch was recently acquired by Choice Hotels," and that this review will go under Choice. I don't have an opinion of Choice's CEO, and SkyTouch's CEO just quit last week. The new CEO seems enthusiastic, but it's too soon to tell what kind of leader he will be.

    Pros: Kind people, company interested in promoting within, above-average benefits, good office location, ping pong table.

    Cons

    SkyTouch let many employees go in December, and then for months there was radio silence from upper management. Lots of speculation about additional layoffs and Choice shutting us down. The lack of communication and the way the layoffs were handled contributed to people quitting.

    Priorities shift constantly, and development teams are regularly reorganized, so things get messy and chaotic. The Product team lacks knowledge and energy, working with them can be difficult.

    Advice to Management

    Make a plan and stick to it. If there are issues, minor adjustments are alright, but moving people from team to team, cube to cube, scrum to kanban to scrum again- it's too much.


  3. "Love everything but the micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    The building is awesome, the people are great and there is free food at least once a week

    Cons

    Micromanagement within certain departments that is a new implementation


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Please get in touch with "Sky Touch" - This is not about CHOICE Hotels - but SKYTOUCH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Cook and Bottle Washer in Scottsdale, AZ
    Current Employee - Chief Cook and Bottle Washer in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    Lot of lip service about great quality of work life balance. Supposidly great technology but only for the parent company Choice Advantage. A food truck every 2 weeks. Every now and then there are some team events. Every now and then means every 6 months. SkyTouch's PMS is fantastic. Leadership at SkyTouch is :LowTouch" after they fired the only team that new what to do.

    Cons

    There are not enough spaces to speak of the cons. Basically, SkyTouch is out of touch. Wheels are falling off. I love CHOICE Hotels but the leadership of SkyTouch is dismall. SkyTouch 's PMS can do so well. WHY DID YOU FIRE THE LEADERSHIP TEAM THAT KNEW HOW TO TURN SKY TOUCH AROUND ! What is wrong with you folks Choice !!!. What's left is not SkyTouch - HellTouch

    Advice to Management

    Please remove the two or three remaining original executives at SkyTouch - ALL OF THEM and get back in touch. Choice let go of the best of the best in their rounds of layoffs. What's left in terms of leadership is dismall. Come on Choice bring the best back ! Or simply shut SkyTouch down for good. What you have there now in terms of executives are the ones that drove Sky to Ground


  6. Helpful (1)

    "Front Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Fremont, CA
    Current Employee - Front Desk Agent in Fremont, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    Easy interface to use - when it works.

    Great discounts but not as may great options compared to other widely known brands.

    Every Choice Hotel is independently run as Choice is a franchise so what may be good for me may not apply to others in the chain.

    Cons

    ChoiceADVANTAGE constantly has issues which can make the job very hard and stressful. In my 2 years with Choice, the system has gone down(un-scheduled) at least once every three months-and once for more than 12 hours! IT is not helpful and "emergency tools" hardly work as they usually go down when the main PMS goes down. When the system isn't down, there is always multiple ongoing glitches that can affect the quality of service provided to the guests.

    Advice to Management

    Fix the PMS, helps the employees provide better service for the guests!

    Choice Hotels Response

    Feb 15, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More


  7. "Sleep Inn Washington Il"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels part-time (Less than a year)

    Pros

    Good value, clean, pool, wifi

    Cons

    poorly staffed for the market

    Advice to Management

    Spend some time going the extra mile once in awhile

    Choice Hotels Response

    Feb 15, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More


  8. Helpful (2)

    "Area Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Choice Hotels (More than 10 years)

    Pros

    Flexible schedule
    Unique challenges
    Extensive travel opportunities

    Cons

    Very unfocused senior management. The company likes to change course constantly and without good reason.

    Advice to Management

    "If it's not broke, don't fix it"


  9. "Digital Performance Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Work life balance, benefits, and compensation

    Cons

    Depending on the department and location you can be limited.

    Advice to Management

    Try to develop your people more. The talent within the company is really good


  10. Helpful (1)

    "Walk away the WORSE company to work for., lies, lies, lies with beer to lie to you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than 10 years)

    Pros

    Best Happy hours and co-workers - Honestly is a easy :)

    Cons

    Choice will bring you in and make you feel like family - until they have to fire due to failed projects with AWS where their MAIN CTO leaves the company. HR is the worst when you feel safe, you meet the team to lie to please Senior Director's and again lie to where half the IT company leaves... In 2016 Choice (Senior Director and HR) fired the team and pretended to know the team, yet was let go as well. Choice is the worst company to work for, why, it's like given an award, then you let go stating it was not you it was us.

    Advice to Management

    AH pay attention and say those you know are worth it, rather keeping your title - it's more difficult to fight, rather sneak away.....


  11. "Best place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 10 years)

    Pros

    Good place to work, also get discount

    Cons

    I need to work more hours

    Choice Hotels Response

    Feb 15, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More



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