Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated September 20, 2017
489 reviews

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3.3
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Choice Hotels CEO Patrick Pacious
Patrick Pacious
2 Ratings

489 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 20 reviews)

  • work/life balance is a little tough (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Rockville, MD
    Former Employee - Analyst in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Choice was a good place to work. Great people and collaborative environment. You get to travel to their Phoenix office, which is nice.

    Cons

    Commute in that area is tough.

    Choice Hotels Response

    Aug 11, 2017 – Social Media Coordinator, Recruiting

    We’re happy to hear you had an excellent experience at our Rockville office. The commute can indeed be tough in the DMV area, which is why we are located directly next to a DC metro station- and why... More


  2. "Front Desk"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels part-time (More than a year)

    Pros

    Good environment and clean area

    Cons

    There arent any cons with working here.

    Advice to Management

    Better pay

  3. Helpful (3)

    "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rockville, MD
    Current Employee - Anonymous Employee in Rockville, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time

    Pros

    Choice Hotels is a solid company. It's constantly pushing to grow the business. They have a strong HR department that plans company events and a good matching program when it comes to your 401K. In general, it's run well. Still mainly male in the C-suite though. It's definitely a demanding corporate environment, but with a general friendly atmosphere.

    Cons

    They are constantly restructuring and having layoffs. They don't promote people, even when they are performing well, and therefore they ultimately leave for other opportunities, which ultimately costs the company. They work in silos and departments don't share information with each other, which also hurts the business. Part of this is a structural issue, part of this is probably endemic at any large company, and part of it is human nature. Very political atmosphere. They are risk averse when it comes to marketing innovation, yet they pride themselves on being innovative. Too much empahsis on driving bookings vs. long term thinking about brand building. Leadership lacks vision and creativity and has a myopic view on driving revenue in the short term. They are innovative in many ways, but conservative in general. It's a solid company with good people, but environment is changing and has lost it's sense of congeniality.

    Advice to Management

    Invest in your employees. Look at your senior leadership and pay attention to the employee reviews. Stop ignoring the results when certain leaders are called out as being awful to work with- that is actually an indicator that they are causing more damage to the company than is evident on the surface. People are very good at managing up in this company, and unfortunately not very good at managing below them and creating career paths for people.


  4. "Highly recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Sheridan, WY
    Former Employee - Front Desk Agent in Sheridan, WY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Choice Hotels (More than a year)

    Pros

    I absolutely loved working for Choice Hotels. My manager and staff were friendly, and we really got along like a family. Hours were flexible, and there was always opportunity for a raise.

    Cons

    So when I worked there I was confronted with quite a few problems on the booking site. For example the booking site was not compatible with newer system software updates and created many problems in the booking Process.

    Also, I would like to add that on the training site some of the training material wouldn't load (I have tried on multiple computers including my personal device to be sure of this). I invested a lot of time into the training program, but was saddened

    Advice to Management

    I loved working for this company if I could give any advice it would be to keep listening to you're employees and guest reviews.

    some compatibility updates may be in order if they haven't been done already.

    Choice Hotels Response

    Sep 18, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


  5. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Supervisor in Middleboro, MA
    Current Employee - Front Desk Supervisor in Middleboro, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (Less than a year)

    Pros

    I love the atmosphere it's a very fast pace workplace, you get to meet people from around the world.

    Cons

    None, you should love the work you do. Helping people is hospitality, making sure you meet all of their needs is super satisfying.

    Advice to Management

    Keep doing an excellent job!

    Choice Hotels Response

    Sep 18, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


  6. "Politics in Management"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels full-time

    Pros

    Good work, latest technologies, good benefits

    Cons

    not much scope in career development, management politics


  7. "Awesome Discounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent in Bemidji, MN
    Current Employee - Night Auditor/Front Desk Agent in Bemidji, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (Less than a year)

    Pros

    Employee discount is for all employee's of any Choice Hotel Brand and the rate is decided by the hotel, but it will NEVER be more than $55 a night at any Choice Hotel. All Choice Hotel's are supposed to allot 2 rooms for employees, but can rent the rooms out if need be.

    Cons

    Benefit's are terrible. They are decided by the owner of the hotel. Not Choice Hotel International.

    Advice to Management

    Offer employee's benefit's even if most or all comes out of employee's pay. At least give the option.

    Choice Hotels Response

    Sep 18, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More

  8. "Great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time

    Pros

    I've worked for some pretty horrible, old-school organizations. This is not one of them. It's a breath of fresh air.
    - good vacation time
    - friendly coworkers and open culture
    - open to telework (if your manager is open to it)
    - easy to move between departments and learn more/take on more responsibility, if you are self-directed and motivated
    - your peers and leaders actually appreciate your work, thank you for it, and congratulate you when you've done a good job.

    Cons

    - work/life balance is a little tough. Most people work late. But a lot of the time, it's because we want to be doing what we're doing, not because we have to do it.
    - health plan isn't the best.

    Advice to Management

    Keep doing what you're doing - have an open mind, and talented people will continue to join the company and help it innovate and grow.


  9. Helpful (1)

    "Agile and self-aware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Analyst in Phoenix, AZ
    Current Employee - Technology Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (Less than a year)

    Pros

    The leadership is smart, and not afraid of change. They are aware of what makes the team happy and keeps them ticking, and is not afraid to award them of that.

    Cons

    PTO policy is a little wonky. They still live by the old school mentality, of a bucket for sick days, a bucket for personal time, and PTO bucket, and you cant call upon different buckets if you are out of one, which is antiquated; time off should just be a bucket to spend however the employee see's fit.

    Advice to Management

    Change the PTO policy.


  10. "Got purple hair? Got tattoos? No degree? Don't care about work/life balance? Come on down to Choice!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Negative Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    Hotel discount. Management provides many opportunities to learn about different areas in the company. Wide variety of employee resource groups to help you navigate your career.

    Cons

    Management that doesn't live the values. Some people are just dicks. Pay that isn't always on par with similar organizations.

    Advice to Management

    Stop overworking your employees. Showing a video about Work/Life balance or emailing your staff an anecdote about WL Balance, does NOT mean your doing something about it.

    Choice Hotels Response

    Aug 28, 2017

    Thank you for your feedback. At Choice we go to great lengths to embrace diversity and inclusion, and we are particularly proud of our numerous employee resources groups that you have mentioned. They... More


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