Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated Aug 21, 2019

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Found 659 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
83%
Approve of CEO
Choice Hotels CEO Patrick Pacious
Patrick Pacious
86 Ratings
  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Choice Hotels full-time

    Pros

    Easy money. Loved the people.

    Cons

    Covering call offs no overtime

    Choice Hotels2018-11-07
  2. "Awesome Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time for less than a year

    Pros

    Corporate wide communication is excellent.....tremendous momentum around Brands - both upgrades & growth. Culture is sincere & solid - truly making a difference in communities and employee lives. Truly feels like Hilton & Marriott many years ago before they got too big & disengaged with both employees and franchisees.

    Cons

    Lack of confidence as an organization although it is improving dramatically - actually kind of refreshing & more realistic than many of the competitors.

    Advice to Management

    Stay the course....on a road to incredible success !!!

    Choice Hotels2018-10-21

    Choice Hotels Response

    October 29, 2018Social Media Coordinator, Recruiting

    Thank you for your review! We are happy to hear that you are so enthusiastic about Choice’s culture and growth as we move forward in to the future.

  3. "Great Business Intelligence Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analytics in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time for more than 10 years

    Pros

    Centralized insights and analytics team has visibility into all aspects of the business and organization is very insights driven. Very smart team.

    Cons

    Challenge to keep up with being progressive while trying to keep up with high demand.

    Advice to Management

    Need to consider more staffing to meet business needs.

    Choice Hotels2018-10-20

    Choice Hotels Response

    October 29, 2018Social Media Coordinator, Recruiting

    Thank you for providing your feedback. We’re grateful for your patience as we grow and will share your thoughts with leadership.

  4. "Front desk"

    StarStarStarStarStar
    Current Employee - Guest Service Representative in Winfield, KS

    I have been working at Choice Hotels full-time for less than a year

    Pros

    I love working with the guests and my manager is wonderful

    Cons

    Having 20 years of management experience I often feel stuck

    Choice Hotels2018-10-13

    Choice Hotels Response

    October 22, 2018Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. ...

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  5. Helpful (1)

    "Beware The Peter Principal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels

    Pros

    Growth opportunities for career advancement

    Cons

    Managers that don’t lay out expectations of goals.

    Advice to Management

    Beware The Peter Principal. You promoted a few directors to their level of incompetence.

    Choice Hotels2018-11-09
  6. Helpful (1)

    "Night auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Night Auditor/Front Desk Agent Revival Hotel in Baltimore, MD
    Recommends
    Positive Outlook

    I worked at Choice Hotels full-time for less than a year

    Pros

    Great atmosphere for employees

    Cons

    No pay increases for employees

    Advice to Management

    Pay hard working employees

    Choice Hotels2018-10-02

    Choice Hotels Response

    October 22, 2018Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. ...

    Show More
  7. Helpful (5)

    "Great place to grow but beware as you do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Choice Hotels full-time for more than 5 years

    Pros

    Good opportunities to grow, developing cutting edge tech, good compensation and okay benefits

    Cons

    As you climb in leadership, beware of the politics. It appears to be pretty corporate but it is still driven by personalities.

    Choice Hotels2018-09-15
  8. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Choice Hotels full-time

    Pros

    Flexible hours and good training

    Cons

    Not enough work rude employees owners are asswholes

    Choice Hotels2018-10-11

    Choice Hotels Response

    October 22, 2018Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. ...

    Show More
  9. Helpful (4)

    "Do not recommend. Constant reorganization, biased leadership, favoritism., unethical practices."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Rockville, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time for more than 8 years

    Pros

    Great company, great product and growth. Great potential with many seasoned teams in each level already in place to move forward.

    Cons

    Leadership constantly has engagement surveys, but fails to acknowledge and make necessary changes. Using unqualified consultants to make key account decisions. No pay raises, no use of extremely seasoned staff. HR will not address any issues, they are there to protect company, not employee. Just ask the countless people who have left and made same specific comments during exit interviews, including former VP's, Directors.

    Advice to Management

    Listen to the engagement surveys. Listen to those who step forward. Respond. Constant issues with the same leader can't be wrong. Constant senior leadership turnover should be a telling sign.

    Choice Hotels2018-10-05
  10. "General Observations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time

    Pros

    People culture in the Phoenix office is great and there is a lot of opportunity

    Cons

    Too much change - difficult to keep up with the amount of change

    Choice Hotels2018-10-08

    Choice Hotels Response

    October 29, 2018Social Media Coordinator, Recruiting

    Thank you for your review. People are Choice’s most valuable asset and we are pleased to hear that you enjoy our culture in Phoenix. Choice is proud to be a company which embraces growth, and we appreciate your patience as we adapt to change. We value your feedback and will share ...

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Found 659 reviews