Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated January 11, 2018
532 reviews

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532 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 23 reviews)

  • Not too much room for advancement or increases in pay, night shift not ideal for work/life balance (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "Agile and self-aware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Analyst in Phoenix, AZ
    Current Employee - Technology Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (Less than a year)

    Pros

    The leadership is smart, and not afraid of change. They are aware of what makes the team happy and keeps them ticking, and is not afraid to award them of that.

    Cons

    PTO policy is a little wonky. They still live by the old school mentality, of a bucket for sick days, a bucket for personal time, and PTO bucket, and you cant call upon different buckets if you are out of one, which is antiquated; time off should just be a bucket to spend however the employee see's fit.

    Advice to Management

    Change the PTO policy.


  2. "Great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time

    Pros

    I've worked for some pretty horrible, old-school organizations. This is not one of them. It's a breath of fresh air.
    - good vacation time
    - friendly coworkers and open culture
    - open to telework (if your manager is open to it)
    - easy to move between departments and learn more/take on more responsibility, if you are self-directed and motivated
    - your peers and leaders actually appreciate your work, thank you for it, and congratulate you when you've done a good job.

    Cons

    - work/life balance is a little tough. Most people work late. But a lot of the time, it's because we want to be doing what we're doing, not because we have to do it.
    - health plan isn't the best.

    Advice to Management

    Keep doing what you're doing - have an open mind, and talented people will continue to join the company and help it innovate and grow.

  3. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Choice Hotels full-time

    Pros

    Employee discount, and paycheck (small but you get one)

    Cons

    Management, untrustworthy, unprofessional, management & employee fraternization

    Advice to Management

    Follow all rules instead the only ones you like. Treat everyone equally

    Choice Hotels Response

    Jan 2, 2018 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


  4. Helpful (1)

    "Politics in Management"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels full-time

    Pros

    Good work, latest technologies, good benefits

    Cons

    not much scope in career development, management politics


  5. "Breakfast Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Breakfast Attendant in Wytheville, VA
    Former Employee - Breakfast Attendant in Wytheville, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels part-time (More than a year)

    Pros

    Paid once a week, nothing else really.

    Cons

    Too many to choose from! Mean and hateful owners and managers!! Have no respect for labor laws! Screams at workers all day long!!!!!

    Advice to Management

    Respect others or keep staying under staffed!!!! This is America!!!!

    Choice Hotels Response

    Nov 15, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


  6. "Laundry Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laundry Attendant in Rapid City, SD
    Former Employee - Laundry Attendant in Rapid City, SD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels part-time (Less than a year)

    Pros

    People are nice, Nice environment. Loved it

    Cons

    None really, nothing bad to say,

    Advice to Management

    Good Job!!

    Choice Hotels Response

    Sep 18, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


  7. Helpful (6)

    "Things are great until they're not"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rockville, MD
    Former Employee - Anonymous Employee in Rockville, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Choice Hotels full-time (More than 3 years)

    Pros

    Salaries are fair and in range of market, company events aren't too shabby, and overall general culture is OK.

    Cons

    Sub-cultures are a factor difficult to control in any organization, but when the sub culture of one of the most influential departments of an organization operates on cattiness and lack of communication it becomes detrimental to employees.

    HR Directors and business partners have been witnessed openly gossiping about personal matters regarding some employees that have in turn led to the isolation and alienation of these colleagues. Instead of having direct conversations about the issues they have with these individuals, they openly discuss it, allowing others within the office to chime in and form group think opinions. As a result, employees have experienced negative interactions with "in-group" HR department. Whether eye rolls, in-genuine greetings, and unfriendly stares, it has caused some employees to really question the company culture, in which they overtly pride themselves on.

    Also, this is a company that takes FOREVER to make decisions. There are meetings about the most repetitive information in order for everyone to consistently brainstorm and come to a conclusive decision to be presented to executives. And they wonder why they're lagging behind in this ever changing industry.

    Choice Hotels Response

    Aug 28, 2017

    Thank you for your sharing your thoughts. Your feedback has been shared with executive leadership and immediate action will be taken to investigate your concerns. Although you are no longer an... More

  8. "Nice and easy work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 5 years)

    Pros

    Its a good company to work with. Spread around the world.

    Depending on the positions, u get benefits and even discount on hotel stays.

    Cons

    Does not have many luxury standard hotels

    Choice Hotels Response

    Aug 11, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


  9. Helpful (2)

    "Got purple hair? Got tattoos? No degree? Don't care about work/life balance? Come on down to Choice!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Negative Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    Hotel discount. Management provides many opportunities to learn about different areas in the company. Wide variety of employee resource groups to help you navigate your career.

    Cons

    Management that doesn't live the values. Some people are just dicks. Pay that isn't always on par with similar organizations.

    Advice to Management

    Stop overworking your employees. Showing a video about Work/Life balance or emailing your staff an anecdote about WL Balance, does NOT mean your doing something about it.

    Choice Hotels Response

    Aug 28, 2017

    Thank you for your feedback. At Choice we go to great lengths to embrace diversity and inclusion, and we are particularly proud of our numerous employee resources groups that you have mentioned. They... More


  10. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in New York, NY
    Current Employee - Front Desk Agent in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 3 years)

    Pros

    very easy system, spare time

    Cons

    not much for future advancement

    Advice to Management

    Very Easy system, anyone with little knowledge of computer can act as a front desk agent

    Choice Hotels Response

    Sep 18, 2017 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


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