Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated June 5, 2017
456 reviews

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456 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 19 reviews)

  • Work/life balance for some can be a bit tough which all companies seem to have (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Poor environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Randolph, MA
    Current Employee - Front Desk Agent in Randolph, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time (Less than a year)

    Pros

    Lots of online training videos, discount on rooms for friends, family and yourself.

    Cons

    Bad pay, poor communication, always short staffed, health insurance is way to expensive.

    Advice to Management

    Treat staff with more respect.

    Choice Hotels Response

    Nov 14, 2016 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More


  2. "ok place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Manager in Johnson City, TN
    Current Employee - Front Desk Manager in Johnson City, TN

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    nice place to work, very nice people, nice work enviroment

    Cons

    you dont get paid to train, you dont get paid for the first 15 minutes of your shift or the last 15 minutes. hotel needs upgraded therefore we receive a lot of guest complaints.

    Advice to Management

    put some money into your property

    Choice Hotels Response

    Nov 14, 2016 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More


  3. Helpful (5)

    "NO LEADERSHIP. ALL TALK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT in Scottsdale, AZ
    Former Employee - IT in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Cheap Hotel rates for employees.

    Cons

    HR is pitiful. IT is lost. They keep cleaning house but the old-time rats know where to hide.

    Advice to Management

    Stop the fluff. Be real. Show some leadership.

    Choice Hotels Response

    Dec 7, 2016 – Social Media Coordinator, Recruiting

    Thank you for your feedback. We’re happy you like our room benefits, but we also take your other feedback seriously. We will share your review with our HR team and leadership.


  4. Helpful (3)

    "I've NEVER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist I in Phoenix, AZ
    Former Employee - Customer Service Specialist I in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    The Southwest headquarters building in Scottsdale is beautiful and inviting.

    Cons

    I have never been treated so poorly buy a management and directorial team as I had been by this company. I have 20 years experience in customer service as a supervisor and manager. I've dealt with Shady business dealings in the past but the subversion and disrespect I experienced while with this company was like none I had ever seen before.

    Advice to Management

    Treat your employees with respect, honesty and the transparency upper management brags about and people would be happy. When you realign a department and ensure everyone will retain their position DON'T make everyone reapply and interview, it's stressful, it's not transparent and it's not what you promised.

    Choice Hotels Response

    Dec 7, 2016 – Social Media Coordinator, Recruiting

    Thank you for your review. We take your feedback seriously and will share your review with our HR team and leadership.


  5. "great!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel Front Desk Agent in Denver, CO
    Current Employee - Hotel Front Desk Agent in Denver, CO
    Recommends

    I have been working at Choice Hotels (Less than a year)

    Pros

    great rooms..superior employee discounts. Great service

    Cons

    no lodging provided for out of state employees..

    Advice to Management

    provide housing for employees out of state so that they are not homeless trying to work in a new state

    Choice Hotels Response

    Oct 6, 2016 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More


  6. Helpful (1)

    "Budget Director, Advertising"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Budget & Administrative Services in Rockville, MD
    Former Employee - Director Budget & Administrative Services in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than 5 years)

    Pros

    sensitive to work/family needs and working at home some days. Performance reviews recognize accomplishments, BUT 90% of people are expected to work in the top of the bell curve and receive only moderate performance ratings. Great office, new, nice amenities and location in Rockville with lots of free parking and Red Line nearby. Affiliations with local gym and many restaurants nearby.

    Cons

    Pressure to pick up pace, get more work out of people and provide only moderate increases and bonus levels.

    Choice Hotels Response

    Sep 12, 2016 – Social Media Coordinator, Recruiting

    Thank you for leaving this review! We’re happy to hear you like our perks and our flex time policies. Choice values work-life balance, and it’s nice to see that reflected online. We’re also taking ... More


  7. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Commerce City, CO
    Former Employee - Anonymous Employee in Commerce City, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels (More than a year)

    Pros

    Excellent opportunities for upward mobility through various training programs! CEO has jumped onboard the company culture bandwagon and initiated a great program to inspire and educate employees and franchisees.

    Cons

    Because the company franchises its hotels, there are so many corporate brand initiatives and regulations being added constantly, and it can be difficult to stay in compliance with all new ones.

    Advice to Management

    I understand that you want to offer an immense amount of value to guests, but creating new brand standards every few months can be difficult to maintain. Please only add new standards twice per year or so.

    Choice Hotels Response

    Sep 12, 2016 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More


  8. Helpful (1)

    "Used to be a great place to work..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Neutral Outlook

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Great culture! Great benefits! A lot of celebrations for various holidays and other events. Cafeteria doubles as a game room!

    Cons

    Some senior management not worth a plug nickel! Things have changed for the worse and many employees have become disillusioned, with some great employees choosing to leave (and some employees you wish WOULD leave!) But overall, most employees are great to work with.

    Advice to Management

    Go back to the way things were 2-3 years ago.

    Choice Hotels Response

    Oct 6, 2016 – Social Media Coordinator, Recruiting

    Thank you for providing your review. We’re happy to hear you enjoy Choice culture! Thank you for sharing your concerns as well; we will share your thoughts with our HR team and leadership


  9. "Each Property is Different"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent in Birmingham, AL
    Current Employee - Night Auditor/Front Desk Agent in Birmingham, AL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    Good Hours, Friendly Environment,

    Cons

    Inconsistent work environment, too many managerrs in same department

    Advice to Management

    Appreciate your employess, promote from within

    Choice Hotels Response

    Sep 12, 2016

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More


  10. "HOUSEKEEPER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Moore, OK
    Former Employee - Anonymous Employee in Moore, OK
    Doesn't Recommend
    Positive Outlook

    I worked at Choice Hotels full-time (Less than a year)

    Pros

    Discounted rooms at choice hotels from first day of hire. Flexibility on hours and positions.

    Cons

    Significantly under paid on average on position and location. Lack of set schedule or position.

    Choice Hotels Response

    Sep 12, 2016

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised ... More


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