Choice Hotels Reviews in Silver Spring, MD | Glassdoor

Choice Hotels Silver Spring Reviews

20 reviews

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Silver Spring, MD

3.5
Star Star Star Star Star
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
16 Ratings

20 Employee Reviews

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Pros
Cons
  • No benefits unless you are management (in 19 reviews)

  • Work/life balance for some can be a bit tough which all companies seem to have (in 7 reviews)

More Pros and Cons

  1. "Excellent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Silver Spring, MD
    Former Employee - Account Representative in Silver Spring, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than 8 years)

    Pros

    Great company to work for with good life/work balance. Excellent to management team. Company provide adequate resources to succeed in the position.

    Cons

    None critical enough to declare or mention about. Management created a great working environment for associates to succeed in their job

    Choice Hotels Response

    Aug 16, 2016

    Thank you for taking the time to provide your valuable feedback. Choice strives to provide a culture that embraces work life balance and we are pleased that this atmosphere contributed to your ... More


  2. Helpful (1)

    "Director, Marketing"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Silver Spring, MD
    Former Employee - Anonymous Employee in Silver Spring, MD

    Pros

    The work was interesting. We were always looking for new and creative ways to do things. We had a large budget and a lot of flexibility.

    Cons

    The is no management training and it shows in insecure, disorganized, unfocused management. Carefully plan staffing rather than hiring/layoffs each year. Make sure people are set up for success and that their skills match the job requirements.

    Advice to Management

    Train and promote leaders, not favorites. Reward staff for things like collaboration, mentoring others, and relationship building. Develop a better understanding of cultural differences.

  3. Helpful (3)

    "Out of touch with reality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Silver Spring, MD
    Former Employee - Director in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than 10 years)

    Pros

    Number of different jobs to apply for.

    Cons

    Company does not care about its employees. They have been laying off employees every November for the past 8 years, then 2 years ago they bought two new buildings for their headquarters in Maryland and Arizona. The current CEO nor his Vice Presidents do not seem to care about who has a job or not. The Health insurance package they changed to is terrible. Constant in-fighting at the corporate offices. They put on a false front that they care about families but the truth is they don't. Your job is never secure.

    Advice to Management

    All the management at corporate needs to be replaced as well as the CEO.


  4. "Sr. Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Silver Spring, MD
    Former Employee - Senior Analyst in Silver Spring, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Very friendly culture and great work life balance.

    Cons

    Not a high performing environment. It does not seem like the best or smartest get promoted

    Advice to Management

    Talent is not recognized enough here and when you look at management you wonder how some of them were promoted.


  5. Helpful (2)

    "Terrible company that devalues it's people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Silver Spring, MD
    Former Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than 10 years)

    Pros

    I really can't think of any PROS at this point

    Cons

    Upper and mid level management is utterly inept. Decision making is bad, bordering on senseless. The culture is exclusionary with only a chosen few that even have voices as such . I would highly recommend to anyone that takes pride in what they do to keep looking. This isn't the company for you.

    Advice to Management

    Quit.


  6. "Changing!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resource Coordinator in Silver Spring, MD
    Former Employee - Human Resource Coordinator in Silver Spring, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Strong knowledgeable co-workers. Great people.

    Cons

    Re-organization after Re-orgs! Always in transition. Pick a plan and execute.

    Advice to Management

    Training for all managers and higher ups.


  7. Helpful (4)

    "Dysfunctional company; highly political and unskilled senior management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Silver Spring, MD
    Former Employee - Manager in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    It was a paycheck; You are better off lying low and doing nothing to survive.

    Cons

    Company profit totally focused on selling franchises; franchisees pay fees and receive little benefit. Marketing and Product management is a nonstrategic joke. Most talented associates have quit. One of htose companies that talk about their "values" while everyone from the top down tries to out maneuver one another

    Advice to Management

    Stop the hypocrisy.

  8. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time (More than 10 years)

    Pros

    Great beneftis. Health benefits not as good as used to be, now on a high deductible plan but still good comparitively. Locally work with great people.

    Cons

    Very top heavy, too many senior level managers. Every year, they cut more employees to outsoarcing and then talk about how great the company is doing in the earnings reports. Just focused on more $$. Often won't spend $$ on systems upgrades or necessities of everyday job function.


  9. "Solid company with a good business model"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager/Director in Silver Spring, MD
    Current Employee - Manager/Director in Silver Spring, MD
    Positive Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time (More than 5 years)

    Pros

    Small company where associates at all levels can make a significant contribution and have access to senior staff

    Cons

    Very cost conscious resulting in limited resources for employees and lots of work

    Advice to Management

    Add staff when necessary to take advantage of projects with a positive NPV rather than delaying or denying projects due to a lack of resources


  10. Helpful (2)

    "Great staff, mediocre management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Silver Spring, MD
    Current Employee - Senior Director in Silver Spring, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time (More than 5 years)

    Pros

    General good working environment. Middle management and staff are competent and supportive.

    Cons

    Very short term focused. Senior management is fixated on maximizing personal income during fairly brief tenure. Little investment in the brands.

    Advice to Management

    Invest for the long-term health of the brands and maintain a consistent strategy.


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