Chubb Reviews | Glassdoor

Chubb Reviews

Updated September 7, 2017
59 reviews

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Chubb Chairman and CEO Evan Greenberg
Evan Greenberg
12 Ratings

59 Employee Reviews

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Pros
  • The legacy Chubb company is more focused on work/life balance which is something the legacy ACE company lacked entirely (in 81 reviews)

  • Good benefits, Pension and profit sharing (in 40 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Chubb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chubb full-time

    Pros

    Not too many I can think of

    Cons

    They are outsourcing everything piecemeal.


  2. Helpful (1)

    "In All Fairness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Whitehouse, NJ
    Current Employee - IT Manager in Whitehouse, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Chubb full-time (More than 3 years)

    Pros

    Flexible work environment
    Leading the industry
    Coffee at work
    Room for growth and opportunity
    New infusion of technology in an old industry

    Cons

    Cultural clash between multiple internal organizations
    Cultural clash between legacy Chubb and Ace employees
    Lack of empathy for employees
    People are commodities
    CEO
    Information Technology

    Advice to Management

    Employee surveys are useful when you use them. IT leadership must change to fit the new organizational model. Smart caring people exist in the organization and care about the success, find them.

  3. Helpful (1)

    "Two thumbs down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workers Compensation Claims Adjuster in Chatsworth, CA
    Current Employee - Workers Compensation Claims Adjuster in Chatsworth, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chubb full-time (More than 5 years)

    Pros

    There is a lot of flexibility when it comes to coming in late/having to leave early, but other than that this place has taken a turn for the WORST.

    Cons

    All projects, timeframes, and expectations are completely unrealistic and impossible to complete. Working over 60 hours a week won't get the job done and goes unappreciated

    Advice to Management

    Find some compassion


  4. Helpful (12)

    "Chubb is gone: long live Chubb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Whitehouse, NJ
    Former Employee - Business Analyst in Whitehouse, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Chubb full-time (More than 10 years)

    Pros

    Benefits and pay were ok

    Cons

    Legacy Chubb and Son really cared about employees and customers. They didn't always make the right decision, but it always felt like they were honestly trying to be fair and ethical.

    The new Chubb Limited is just Ace in Chubb clothing. So many talented and dedicated long-time legacy Chubb were let go without a thought as to how the work would still get done, only to be replaced by consultants. Those let go were told that if they do find another job at Chubb after they leave, they will have to repay their severance...but they will also have to start as a brand new employee. They have no way to gain back 20+ (in many, many cases) years of service. This means much less vacation time, no company paid disability, etc. Why come back??

    Advice to Management

    Stop telling everyone how smoothly the transition went and how easily the cultures merged, and work on actually making Chubb sn employer of choice. If you don't care about the enormous amount of talent and experience you lost and continue to lose, eventually the true word will get out. You won't be able to hire good talent.


  5. Helpful (3)

    "Senior Adjuster"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Chubb full-time

    Pros

    they do offer average benefits

    Cons

    very high claim pending
    high maintenance file handling
    micromanagement


  6. Helpful (3)

    "Employee Morale Needs Improvement Drastically"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chubb full-time

    Pros

    There aren't any pros to state for this company.

    Cons

    Company doesnt care about skill or educational background. It's all in who you know to get promoted or newly hired.

    Advice to Management

    Be more humane, stop treating employee's like we are subservient to management.


  7. Helpful (1)

    "Most stressful job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chubb full-time (Less than a year)

    Pros

    The benefits are great and you can adjust your hours no major micromanaging you can work independently decent work environment of you worked in a call center before

    Cons

    The certification process is terrible 8 long months of stress the training was poor your expected to take notes and remember what you been taught which entails a buttload of info they expect you to retain this info and ask no questions if you do you are made to look like an idiot for asking the trainers are old and lazy little to no tools is provided every thing is almost manual the systems used are from the dark ages and the pay is a joke you are constantly receiving threats if you don't perform the majority of the time you are guessing no one knows their job you literally are the computer yet you get paid like a lowly servant lots of favoritism and rude old stuck in their ways management no pat on the back but constant negative feedback

    Advice to Management

    Give positive feedback to new hires don't use fear and attrition

  8. Helpful (6)

    "Worse than High School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Chubb full-time

    Pros

    Before the acquisition, this was the place to be. There was potential for career growth & movement within the company. The blending of two ideologies ended up being one company taking on the other's beliefs and values, which seem to be none.

    Cons

    Initially you are lured in with the promise of work-life balance. This is not so as you are not only encouraged, but expected to contribute your nights/weekends to your work.

    Managers are worse than catty high school girls. They are quickly offended if someone looks to leave the department they are in for potential to grow as an individual.

    Lack of knowledge by human resources is also an issue. After acquisition, it seems as though they either weren't given information on new procedures & guidelines or perhaps they chose not to learn it.

    Advice to Management

    Management classes would be a good start.


  9. Helpful (4)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chubb full-time

    Pros

    Free lunch occasionally & nice workspace.

    Cons

    Overburdened middle-management, out of touch leadership and a cliquey culture that is germane to the mid 1970's at best. Also the most nepotism I've ever witnessed in a workplace.


  10. Helpful (7)

    "On the decline since acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chubb full-time

    Pros

    Some top notch people and skills.

    Cons

    Lack of respect for the culture and people that made Chubb successful. There are some good people and good organizations, but they're being pushed out. As Evan Greenburg stated, this is "ACE in Chubb clothing".

    Advice to Management

    ACE bought Chubb, in part, for their reputation in the marketplace and for the outstanding customer service and claims processing. Destroying the culture behind them just doesn't seem smart.


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