Chubb Reviews | Glassdoor

Chubb Reviews

Updated February 17, 2017
45 reviews

Filter

Filter


1.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Chubb CEO Evan Greenberg
Evan Greenberg
6 Ratings

45 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Depending on your department/manager work life balance is either supported or looked down upon (in 20 reviews)

  • Although, there are opportunities for advancement, it can be a challenge to move ahead in some areas within the company (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "Claims Examiner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chubb full-time (Less than a year)

    Pros

    We were in a newly remodeled building.
    That is literally all the pros I could think of.
    Sorry not sorry.

    Cons

    Working on an old Dos claims system. They have an imaging system that's separate. When the new system rolls out they'll still have two different systems.
    The work load is ridiculous.
    The company focuses more on the client needs instead of the employee's needs.
    It's a salaried position but they expect you to work 60+ hours a week to keep the client happy.
    Starting salary is low.

    Advice to Management

    Pointless to give any because they will not listen.


  2. "Accountant"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chubb full-time

    Pros

    There are no pros to this company.

    Cons

    Do not work this company. Chubb does not care for their employees.The ceo won't even try to get to know his employees. He won't even share an elevator with his employee. Do not trust management, they are not looking out for you at all. They only think about how they can use you for what they need. Do not be tricked. They pretend like they care but they have hidden agendas. There is no work life balance. Please find a company where they are investing in their employees. Chubb is not one of they, you are replaceable to them.

    Advice to Management

    Fired the baby boomers generation and hire better ones.


  3. Helpful (3)

    "Horrible Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriting Associate in Baltimore, MD
    Former Employee - Underwriting Associate in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chubb full-time (More than 5 years)

    Pros

    Absolutely None. Baltimore office had nothing positive going for it. Snobs.

    Cons

    Absolute worst place I have ever worked. Unrealistic work load. More and more work piled on you that you could never get close to even being caught up or ahead. Underwriters demanded that you do all of their work for them. If you took even one day off, you would return at least a week or more back in the "hole." No work/life balance. Nasty, spiteful, berating Underwriters. Management made you feel useless and you could never do anything correctly, no matter how hard you tried. Favoritism. Never trust the managers. NEVER trust HR.

    Advice to Management

    Get some managers who actually know what they're doing and will actually support their employees. Get rid of the slime ball managers. Try treating employees like human beings. Only concern seemed to be $ and trying to maintain the image that everything was so wonderful, when the place was actually crumbling around them.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Expect more for less pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support
    Current Employee - Support
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chubb full-time (More than 8 years)

    Pros

    Friendly co-workers and staff. Easy to navigate

    Cons

    - Pay
    - Benefits
    - Treatment of employees
    - Trust of employees
    - Growth
    - Understaffed
    - Over Works employees
    - Refuses correct compensation

    Advice to Management

    Put your trust in your employees that do the process everyday and remember you entrust employees to work from home at times you're in need but when they are in need you refuse


  6. Helpful (7)

    "WAS a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Whitehouse, NJ
    Current Employee - Anonymous Employee in Whitehouse, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Used to be flexible work arrangements until ACE took that away.

    Cons

    Management, including legacy Chubb managers, are generally only concerned about their careers.
    Most managers got their jobs through dumb luck and aren't qualified for jobs outside the company.

    Advice to Management

    Value legacy Chubb employees who made Chubb great!


  7. Helpful (11)

    "Toxic environment and unrealistic expectations."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Whitehouse, NJ
    Current Employee - Senior Project Manager in Whitehouse, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chubb full-time (More than 10 years)

    Pros

    Great company before being acquired by ACE. Good benefits, good employees, good work/life balance, centralized operations, good processes, customer focused, employee focused -even though salaries were not competitive.

    Cons

    Culture and values, career opportunities, and trust in senior leadership are a hyperreality in this company and only exist in the delusional minds of those with C level titles.

    Many employees cite the merger as having had a negative impact on the company’s culture and I have to profoundly agree. The merger resulted in numerous layoffs, cost cutting measures, and difficulty in maintaining work-life balance. Management doesn't respect or care about their employees because they only care about the bottom line.

    Most of the seasoned venerable Chubb SVPs, VPs, AVPs, and key managers were constructively dismissed soon after Chubb's acquisition and we were left with mostly white male ACE management that lack knowledge and leadership although their resumes may appeal to some.

    Recently, empty promotions were given out to AVPs and VPs to the next pay grade in an effort to keep them from leaving even though they may not be as experienced or qualified to do the job so one wonders why seasoned managers, AVPs, VPs, and SVPs were let go early on.

    Overall, the facade looks good but the reality for those of us remaining is very grim.

    Advice to Management

    "Speak only when you are spoken to" is the guidance provided to employees if we ever run into our new CEO - get real, he is not a god! You let go valuable personnel without good reason so listen to your remaining staff before is too late.


  8. Helpful (7)

    "YucK!!"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I'll be leaving soon Yea

    Cons

    The whole company will be outsourced, Legacy ACE will hit the road with all the work they will have. Good Luck!!!

    Advice to Management

    Run as fast as you can before you have a heart attack trying to keep up!!!!


  9. "Sweat Shop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Accounting in Warren, NJ
    Former Intern - Accounting in Warren, NJ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Chubb as an intern (More than 5 years)

    Pros

    I spent much of my career in the Accounting Department of legacy Chubb. Prior to the acquisition I would have given them 4 stars (maybe 3 1/2). Not the best paying or the best hours, resistant to change, but it got the job done. Everybody's biggest complaint was a few people who made the department very political. Their insistence on promoting their favorites caused the department to lose some good talent. Other than that it wasn't a bad place.

    Cons

    After the acquisition it turned in to a sweat shop. Impossible to meet deadlines without working insane hours. Morale as low as can be. Firing anybody that doesn't fit in to their plans. Nobody knows who's in charge or who they report to.

    Advice to Management

    There are more important things to people than money. Can't expect everybody to put work over their personal lives just by throwing money at them. Ask the few remaining legacy people how they kept retention so high.


  10. Helpful (14)

    "Sad last gasp of the former Chubb"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Warren, NJ
    Former Employee - Vice President in Warren, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Recognized Brand Name
    Work from Home Options
    Company Vehicle
    Benefits

    Chubb was truly the last of it's kind. It was a very good carrier with great underwriting, vision and direction. Sr Management had some issues but with geographical control the company was very successful. Customer Service, brand recognition and claim handling were very good. It's been changing the past 10 years but which carrier out there wasn't changing. Ace's purchase of the company is the last nail in the coffin. Disorganized, mass exodus and little humanity left in Management.

    If you are 25 and wish to work 24/7 with undying loyalty in one direction (which is not reciprocated) this is the career company for you.

    Cons

    Horrible Work/Life Balance - Work 24/7 or go elsewhere (mgmt & non-mgmt)
    EG's management style is the same as his father's
    Unwilling to updated technology (computer's, etc.) due to costs
    Disorganized upper/middle management
    Unreasonable and unobtainable goals
    Claims dept's are severely understaffed - impacting claims handling
    Won't issue business cards
    Won't confirm titles/positions after 8 months (post purchase)
    Ace's recent purchase of the company~period.
    ACE removed additional benefits upon ACE purchase of Chubb
    AON dislikes ACE intensely and likely to pull many accounts upon renewal
    Mass exodus of senior management and staff since ACE purchase

    Advice to Management

    I waited some months after leaving ACE/Chubb to digest it all before offering this review. I dare not risk writing this while still employed for fear of retaliation.

    Where to begin? The problem is EG doesn't listen to anyone other than his inner sanctum and the "YES" people and rules with an iron, screaming fist so how can one possibly begin to offer advice to someone who will not take it?

    You can't reorg. at regional offices inserting EG type people who literally scream at management daily and expect cohesion and results. People don't respond well to this method. You don't build loyalty this way only fear and fear doesn't produce permanent results.

    You cannot demand staff work 24/7 and not burn them out. The morale is sub zero. This is why there is a 30% plus mass exodus at the company right now for upper/mid mgmt and senior, experienced underwriting and claim staff.

    Also, attempts to sway the bell curve of Glass Door reviews are quite obvious. Anyone reading these GD reviews should take all these recent, wonderful reviews with a grain of salt. These appear to be "Shill" reviews placed by mgmt.


  11. Helpful (5)

    "TCM- Nurse Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TCM-Nurse Case Manager in Los Angeles, CA
    Current Employee - TCM-Nurse Case Manager in Los Angeles, CA
    Doesn't Recommend

    I have been working at Chubb full-time (More than 5 years)

    Pros

    benefits
    salary
    work from home
    paid time off
    working with telephonic case managers

    Cons

    1. Management is punitive
    2. Management finds reasons not to give the nurses raises.
    3. Management is a dictatorship
    4. Caseloads 85-98 claims and management feels this is acceptable
    5. Management is not responsive to nurses period.
    6. Los Angeles office nursing supervisors audit cases every day
    7. Telephonic case managers are leaving this employer right and left. Management does not care.
    8. Positions are not replaced readiily.
    9. Worst place I have ever worked in over 20 years of nursing practice.



Showing 45 of 557 reviews
Reset Filters