Chubb Reviews | Glassdoor

Chubb Reviews

Updated November 6, 2017
63 reviews

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63 Employee Reviews

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Pros
  • The legacy Chubb company is more focused on work/life balance which is something the legacy ACE company lacked entirely (in 83 reviews)

  • Good benefits, Pension and profit sharing (in 42 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Most stressful job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chubb full-time (Less than a year)

    Pros

    The benefits are great and you can adjust your hours no major micromanaging you can work independently decent work environment of you worked in a call center before

    Cons

    The certification process is terrible 8 long months of stress the training was poor your expected to take notes and remember what you been taught which entails a buttload of info they expect you to retain this info and ask no questions if you do you are made to look like an idiot for asking the trainers are old and lazy little to no tools is provided every thing is almost manual the systems used are from the dark ages and the pay is a joke you are constantly receiving threats if you don't perform the majority of the time you are guessing no one knows their job you literally are the computer yet you get paid like a lowly servant lots of favoritism and rude old stuck in their ways management no pat on the back but constant negative feedback

    Advice to Management

    Give positive feedback to new hires don't use fear and attrition


  2. Helpful (7)

    "Worse than High School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Chubb full-time

    Pros

    Before the acquisition, this was the place to be. There was potential for career growth & movement within the company. The blending of two ideologies ended up being one company taking on the other's beliefs and values, which seem to be none.

    Cons

    Initially you are lured in with the promise of work-life balance. This is not so as you are not only encouraged, but expected to contribute your nights/weekends to your work.

    Managers are worse than catty high school girls. They are quickly offended if someone looks to leave the department they are in for potential to grow as an individual.

    Lack of knowledge by human resources is also an issue. After acquisition, it seems as though they either weren't given information on new procedures & guidelines or perhaps they chose not to learn it.

    Advice to Management

    Management classes would be a good start.

  3. Helpful (4)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chubb full-time

    Pros

    Free lunch occasionally & nice workspace.

    Cons

    Overburdened middle-management, out of touch leadership and a cliquey culture that is germane to the mid 1970's at best. Also the most nepotism I've ever witnessed in a workplace.


  4. Helpful (8)

    "On the decline since acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chubb full-time

    Pros

    Some top notch people and skills.

    Cons

    Lack of respect for the culture and people that made Chubb successful. There are some good people and good organizations, but they're being pushed out. As Evan Greenburg stated, this is "ACE in Chubb clothing".

    Advice to Management

    ACE bought Chubb, in part, for their reputation in the marketplace and for the outstanding customer service and claims processing. Destroying the culture behind them just doesn't seem smart.


  5. "Okay if it's your only option"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in Philadelphia, PA
    Current Intern - Intern in Philadelphia, PA
    Approves of CEO

    I have been working at Chubb as an intern

    Pros

    It is a paid internship

    Cons

    Doesn't play towards my strengths or major
    no opportunity for growth
    legitimately haven't learned anything in my time there
    the connections I've made with employees are mediocre


  6. Helpful (4)

    "Not Trusted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Richmond, IN
    Former Employee - Technical Support in Richmond, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chubb full-time (More than 10 years)

    Pros

    Benefits and retirement offers are decent

    Cons

    Employees are not trusted and have to account for every minute of every day. Employees spend more time counting items instead of processing. Went from a company that valued it's UW's to a company that lets the new processors (Phoenix based) act like they know better than the group that brings work into the offices

    Advice to Management

    Stop moving work from one office to another where it is working just to have to bring it back to be cleaned up a few months later. Self training does NOT work. Stop allowing employees that are just learning a job change the way it is done to where it is not legal and acting like the UW's are not the ones that are bringing in the work


  7. Helpful (3)

    "Dishonest company--does not keep its promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chubb full-time

    Pros

    Large company... people get paid a lot to do nothing

    Cons

    The merger still has many grumpy and bitter and it is not a fun environment. Business units compete with one another.

  8. "Nothing exciting"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chubb full-time

    Pros

    Great work life balance there

    Cons

    Limited promotion/ growth opportunities in Wilmington office


  9. "IT Portfolio Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Portfolio Manager
    Current Employee - IT Portfolio Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chubb full-time (More than 10 years)

    Pros

    Telecommute, fellow team members are fantastic

    Cons

    Inconsistent rewarding of employees. communication is lacking


  10. Helpful (2)

    "Claims Examiner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chubb full-time (Less than a year)

    Pros

    We were in a newly remodeled building.
    That is literally all the pros I could think of.
    Sorry not sorry.

    Cons

    Working on an old Dos claims system. They have an imaging system that's separate. When the new system rolls out they'll still have two different systems.
    The work load is ridiculous.
    The company focuses more on the client needs instead of the employee's needs.
    It's a salaried position but they expect you to work 60+ hours a week to keep the client happy.
    Starting salary is low.

    Advice to Management

    Pointless to give any because they will not listen.


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