Chubb Reviews | Glassdoor

Chubb Reviews

Updated January 16, 2018
707 reviews

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707 Employee Reviews

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Pros
  • The legacy Chubb company is more focused on work/life balance which is something the legacy ACE company lacked entirely (in 84 reviews)

  • Chubb has good benefits with 401K and matching funds (in 44 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Simsbury"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim in Simsbury, CT
    Current Employee - Claim in Simsbury, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chubb full-time (Less than a year)

    Pros

    Excellent training, laid back environment, flexible to wok home if needed, benefits (new hr guy is easy on eyes)

    Cons

    Salary could improve, 18 Month to job post, opportunity is low

    Advice to Management

    Trust employees more, more than 2 percent raise


  2. "Desapointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chubb full-time

    Pros

    I met great people, work and life balance is great, benefits are just ok...

    Cons

    Salary is not comparable to the rest of thr market, very conservative, very hard to get promoted, workload is endless and systems are not up to date.

  3. Helpful (1)

    "Good training for new claim adjusters"

    StarStarStarStarStar
    Former Employee - Senior Claim Officer in Simsbury, CT
    Former Employee - Senior Claim Officer in Simsbury, CT

    I worked at Chubb full-time (More than 3 years)

    Pros

    I found that Chubb had a good training protocol for claim adjusters who were new to that role.

    Cons

    I do not know if the same training regimen exists since the Ace merger.


  4. "Cargo underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Chubb full-time

    Pros

    Great environment and great team

    Cons

    None really it’s a great office.


  5. Helpful (1)

    "Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Chubb full-time

    Pros

    Flexible. Engaging. Pay for performance. Advancement opportunities

    Cons

    Work / Life Balance is not always balanced.


  6. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Glasgow, Scotland (UK)
    Current Employee - Accountant in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Chubb full-time (More than 8 years)

    Pros

    Friendly staff in Glasgow office. Healthcare benefits.
    Pension

    Cons

    Back stabbing
    Lack of progression
    No career development
    Staff treated differently

    Advice to Management

    Introduce management training to all management
    Think about career development and succession planning instead of overpaying on recruitment fees


  7. Helpful (3)

    "I would not recommend, it’s a shame how it has deteriorated - if you are considering a role please read the below"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Underwriter in Manchester, England (UK)
    Former Employee - Technology Underwriter in Manchester, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Chubb (More than 5 years)

    Pros

    The brand is still respected, the products are best in class, it looks good on a cv to have worked there

    Cons

    Staff turnover since the merger has increased to an unmanageable extent. So much so the company are now giving ‘ golden handshakes’ to new employees, lump sum figures that you are required to pay back if you leave within 12 months.
    The wage structure has no structure at all, with long serving experienced staff being underpaid due to management discretion. This also applies to the bonus structure, which can be granted or revoked at individual managers choosing, not based on achieved targets with no way of appealing decisions.
    A noticeable theme of similar surnames appears throughout the company, and you can be sure that the junior members of staff with the matching surnames to the senior staff, sons, nephews or even god children seem to advance through the ranks with exceptional pace.

    On a day by day role, the workload has increased due to sign off changes and unnecessary underwriting requirements. Coupled with the authority points for sign off taking weeks to respond to urgent requests.

    The above being said, I did enjoy my time at Chubb, I met some amazing people and learned things that have helped me advance within the insurance world.

    For anyone who is thinking about a role within the business, I would ask them to question the department they are applying to work within staff turnover. In the past 12 months 5 from a team of 9 had decided to leave, all siting pay, working conditions and a lack of belief that the company would improve. All employees who handed in their notices on this team were offered salary increases to stay, which considering the salary review had happened in the previous month and most had no pay increases it all adds up to a disappointing end to a good company.

    Advice to Management

    Start appreciating the staff you then you may not need to spend so much money on replacements.

  8. Helpful (7)

    "Its a grind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter
    Current Employee - Underwriter
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Chubb full-time (Less than a year)

    Pros

    Good 401k match and work at home option is convenient.

    Cons

    Workload increases constantly. Computer issues are ongoing and never fixed, no matter how many times you call IT and speak to someone overseas. Expect to spend a couple hours a week talking to IT as your work piles up.

    Advice to Management

    Offer employees things that matter, diversity, pto, and work at home is great but people want the opportunity to make more money. Offering benefits that cost the company nothing while the cost of health insurance and other benefits rise is essentially a pay cut. The company pays exorbitant amounts to sponsor events and fly people around the country to look impressive, while the worker bees get tiny raises and bonuses.


  9. Helpful (4)

    "New Chubb is Different"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Hartford, CT
    Current Employee - IT Analyst in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Chubb full-time (More than 10 years)

    Pros

    Chubb has always had great benefits and long term employees. I loved my job for 15 years.

    Cons

    Chubb was purchased by ACE and the New Chubb is offshoring almost all of its IT.

    Advice to Management

    Offshoring IT is short sighted and the loss of expertise will be detrimental to the business users.


  10. Helpful (2)

    "Chubb IT post acquisition by ACE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Program Manager in Phila, PA
    Current Employee - IT Program Manager in Phila, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chubb full-time (More than 10 years)

    Pros

    Chubb has good benefits with 401K and matching funds. New combined organization appears to have opportunities if you are willing to move laterally

    Cons

    Career development within IT has traditionally been a weakness for ACE. New tools are being utilized post acquisition, but it remains to be seen if they will help. Significant salary disparities between legacy ACE and Chubb employees in similar roles is problematic.

    Advice to Management

    Better leveling of salaries for those ACE employees who are being paid significantly less for same or higher job grades than the legacy Chubb employees


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