Chuck E. Cheese's Reviews | Glassdoor

Chuck E. Cheese's Reviews

Updated September 15, 2017
874 reviews

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3.0
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Chuck E. Cheese's CEO Tom Leverton
Tom Leverton
224 Ratings

874 Employee Reviews

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Pros
  • Interactive with customers fun environment (in 59 reviews)

  • Great first job for high school students on the weekends (in 46 reviews)

Cons
  • lots of time on your feet and long hours (in 41 reviews)

  • unstable hours poor upper management dumb changes (in 37 reviews)

More Pros and Cons

  1. "It's been fun but it has had its challenges."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Birthday Party Host in Boca Raton, FL
    Current Employee - Birthday Party Host in Boca Raton, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chuck E. Cheese's part-time (Less than a year)

    Pros

    Staff. Tips are sometimes good. Food discounts. You get to meet a lot of happy families and children. No, you don't have to watch the kids (contrary to popular belief).

    Cons

    Rude customers. Do a lot for low pay. It's a large area to clean up. Often understaffed (mostly during the summer).

    Advice to Management

    Training helps


  2. "Chuck E cheese"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Chuck E. Cheese's full-time (More than a year)

    Pros

    It's fun, some truly great people to work with.

    Cons

    Poor communication, feel undervalued by upper management.

  3. Helpful (1)

    "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chuck E. Cheese's full-time (Less than a year)

    Pros

    I love to work around the kids and meet new people.

    Cons

    Very stressful. You can't possibly keep up with everything. Expected to run tight labor and use less then guide allows, keep the store clean and Chuck E out on the floor every hour and exceed the guests expectations.

    Advice to Management

    I hope the company sells soon because I don't think it can get much worse.


  4. Helpful (1)

    "Excellent first job. Little growth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host/Cashier
    Current Employee - Host/Cashier
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Chuck E. Cheese's part-time (Less than a year)

    Pros

    Easy to get into the groove. Easy to be a good employee. Easy to want to do more.

    Cons

    Lower level employees punished for the gain if corporate level executives. Never enough labor.

    Advice to Management

    Don't let upper management bonus based on labor metrics and spreadsheets. Base them off of guest and employee satisfaction. Take care of your employees. Not your pocket books.


  5. Helpful (2)

    "Former Party Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Party Hostess
    Former Employee - Party Hostess
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chuck E. Cheese's (More than a year)

    Pros

    -Minimum wage and able to get tipps from parties
    -Discounted food
    -Good starting job

    Cons

    -Minimum wage
    -Very messy job
    -High turnover rate, always had to train new people, only for them to quit
    -Everybody has to go in the costume
    -Understaffed
    -Lots of Multi-Tasking
    -Lots of entitled customers who came in

    Advice to Management

    Good starting job, but wouldn't recommend for life.


  6. Helpful (1)

    "Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Columbus, OH
    Former Employee - General Manager in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Chuck E. Cheese's full-time (More than a year)

    Pros

    The company is always innovating. Helping families make memories is very rewarding.

    Cons

    Work/Life balance is lacking. Received constant texts from the DM. Not thanked when putting in 70-80 hours per week.

    Advice to Management

    Show concern for your employees and thank them when appropriate.


  7. "Gameroom Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gameroom Attendant in La Mirada, CA
    Former Employee - Gameroom Attendant in La Mirada, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chuck E. Cheese's part-time (More than a year)

    Pros

    Working on games
    ability to work with good coworkers

    Cons

    Bad pay
    Bad management
    Bad upward mobility
    Bad treatment of employees

  8. "Party Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Party Host in Clarksville, TN
    Former Employee - Party Host in Clarksville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chuck E. Cheese's part-time (More than a year)

    Pros

    Tips on top of salary

    Cons

    Clean up the nastiest messes.

    Advice to Management

    N/A


  9. "Great band"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Head in Midland, TX
    Current Employee - Department Head in Midland, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chuck E. Cheese's full-time (More than 10 years)

    Pros

    Great quite, peaceful family atmosphere.

    Cons

    3 words Too much fun.

    Advice to Management

    3 words Keep the band!


  10. Helpful (2)

    "Technicians learn a lot about repairing just about anything."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Atlanta, GA
    Current Employee - Technician in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Chuck E. Cheese's full-time (More than 3 years)

    Pros

    The Technician work hours are a bonus with no weekends unless needed but that rarely happens. The food is good with the revamped menu.

    Cons

    You have so much to do and you don't get enough time in the day to do it all. If the team isn't working together it will just make the entire store run inefficient and kill morale for everyone.

    Advice to Management

    Management isn't the problem. The problem is that right now the upper echelon is squeezing every one and every thing to make the store comply to some very strict and lean measures.


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