ChurnZero Reviews
64% would recommend to a friend
(94 total reviews)
You Mon Tsang
97% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Pay becomes a bigger joke every single day, we are so far off the market average for most positions...upper management uses the Radford reports as their defense but we all know that every competitor pays significantly more" (in 7 reviews)
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Found 94 of over 94 reviews
Updated Nov 28, 2023
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- 5.0Nov 28, 2023SalesCurrent Employee, more than 3 years
Pros
ChurnZero is full of innovators and motivated individuals. In my nearly 4 years here, I have never felt nervous to bring up ideas or suggestions to Leadership and my opinion always feels valued. As far as the product and our position in the space - while it is becoming increasingly more competitive, ChurnZero's product team does a stellar job of growing the product and leaning into innovation to stay differentiated. Love working around like-minded individuals that want to continue to get better every day.
Cons
Like I'm sure most at any organization feel, there's always room for more conversations around pay increases especially on an annual basis. With that said, the compensation in my experience as been more than fair.
1 - 2.0Nov 2, 2023Customer Success ManagerFormer Employee, more than 1 yearWashington, DC
Pros
The beginning of my time there was very positive, the CS management at that time had a good understanding of the product, the customer base, and their employees needs. My coworkers were highly effective team players at that time as well.
Cons
Last summer a changing of the guard occurred in CS leadership, this led to a lot of strategic changes that were not very well thought out and caused a great deal of friction on the team as a whole. High performers were having their compensation tied to team performance and thus being financially punished if they outperformed the average, naturally this incentivized lazy behavior. This system was kept in place for the better part of a year, during that time the vast majority of the ambitious, effective, and most importantly >knowledgeable< team members (including every single mid level manager who was there before the change in CS leadership) parted ways with the company, either being forced out for not agreeing with the poorly made plans of CS management or leaving for higher pay with less hassle at any number of other positions in CS management most people at CZ are easily equipped to fill. This place is a hollow shell of what it once was. Nobody above a mid level manager in CS could even try to give you a demo of this product because they simply don't understand it and will never learn it and are proud of that fact.
5 - 3.0Oct 11, 2023Customer Success ManagerCurrent Employee
Pros
We have some incredible people who are truly passionate about what they do and will often go beyond their normal job description to drive a positive customer experience. My colleagues are really what keeps me going in a time that is honestly rough for CS/SaaS in general. I've learned so much in my time here and the thought leadership and CS community ChurnZero cultivated has provided a wealth of learning and networking opportunities. The product is constantly improving and creating an impact for our customers!
Cons
CS leadership lacks empathy and has created an environment driven off of fear. There is lack of alignment at the leadership level and Managers/CSMs are burning out. There is no work life balance at the moment and the compensation is far below what I've seen as industry standard.
5 - 4.0Nov 16, 2023Sales Development Representative (SDR)Current Employee, more than 1 yearWashington, DC
Pros
The people and culture is good. The management means well but the industry isnt in the place currently to facilitate demands of employees. SDRs are good and work well here, work life balance is great, and SDR manager is a 10/10. Great software to help you do your job!
Cons
No upward mobility at the moment, but could improve in the future. Difficult to sell in the current stage the CS market is in. compensation could definitely be better compared to other companies.
1 - 5.0Oct 10, 2023Account ExecutiveCurrent Employee, more than 3 years
Pros
I've been enjoying my time at ChurnZero. The management team is transparent and always approachable. They are very willing to be involved to help win deals, even the CEO. The passion level is high, and you can feel it talking to peers and the executives. The product is great with a very solid team backing it. And customer love ChurnZero. ChurnZero invests in their employees with new tech and plenty of options for professional development.
Cons
ChurnZero is still very much a scaling startup with those types of common challenges. I believe the management team does listen and genuinely try and establish the best processes to enable us to grow successfully.
- 5.0Nov 14, 2023Software Support EngineerCurrent Employee, less than 1 yearSalt Lake City, UT
Pros
- Remote - Unlimited PTO - 3% 401K Match - Good Benefits + Insurance - Lots of freedom in work
Cons
- Not enough memes in the slack
- 5.0May 24, 2023MarketingCurrent Employee, more than 1 yearWashington, DC
Pros
A company dedicated to thoughtful innovation through a product that always earns great reviews from customers. Last month, we became the first customer success platform to hit 1,000 reviews on G2—with 92% of those being five-star ratings. This month, we made headlines for our launch of new Customer Success AI features, our BIG RYG conference announced for October, and our fourth annual Customer Success Leadership Study. It feels good to be influencing an industry with projects like these. Transparent and accessible leadership. We’re in a bumpy economy and downstream from many customers who are experiencing a rough ride. Leadership has been upfront and honest about these challenges, how we’re meeting them, and the vision for the future. The CEO is down-to-earth, engaged with people, and only ever a Slack message away. Great execution on remote work. The company is remote-first and all events, meetings and activities are thoughtfully planned that way—including in-person ones (this year’s holiday celebration took the form of more than 10 synchronized, in-person dinner events in the cities closest to our teammates hometowns across the US and Europe. At the same time, the DC office is always open for people to come in, meet and collaborate.
Cons
In my experience... there’s nothing bad here. Others have mentioned politics; I haven’t experienced them. Maybe that’s a side-effect of being remote, but ChurnZero honestly feels like good people through and through.
1 - 1.0Sep 5, 2023Sales Development Representative (SDR)Former Employee, less than 1 yearWashington, DC
Pros
- The SDR’s in total are ambitious and want common career growth opportunities.
Cons
-The entire SDR department needs to be destroyed and built back up. It is a colossal screw up. The environment is built that encourages quantity over quality meetings. Currently, the culture is to make as much money as possible BUT not being able to contribute to actually bringing in quality prospects. Marketing drives nearly 90% of all revenue for the company while the SDR’s have contributed to a handful of deals all year. The SDR’s are treated as a joke, no AE is ever serious about pursuing SDR generated leads, only inbound opps. -Very unorganized department. No one ever knows what’s happening until it’s too late. Marketing will steal and take credit for work SDR’s have done. Some SDR’s will steal other peoples accounts without asking and there’s no accountability. There’s a specific number of SDR’s that get special treatment to hit bonuses/avoid pips.
10
ChurnZero Response2moReady to talk about your experience directly. The SDR role is challenging always and is particularly so during economically challenging times, but it shouldn't prompt these feelings. Please reach out.
- 4.0Sep 4, 2023Customer Success ManagerCurrent Employee
Pros
I love the product. It is very helpful for the customers but even for us internally as well. Hard to imagine how I ever worked without it. The product also works and rarely has bugs and if it does our support team is on it fast! The people here are also amazing and empathetic and brilliant, the bests in class CSMs.
Cons
Been some large internal changes and Constant process updates. The tool is very robust and has lots of nuances based on the large range of integrations. But honestly still an amazing company! With great support even for these challenges.
- 3.0May 4, 2023Sales Operations SpecialistFormer Employee, more than 1 yearWashington, DC
Pros
Helpful colleagues One of the best bosses I've ever had Opportunities for personal improvement Welcoming atmosphere Great place to work when things are going well
Cons
With the economic climate the way it is you're not secure in your job here even a little bit. You can be the only head of a department or the lowest on the totem pole it doesn't matter, they're cutting back and cutting back hard. The training is rather abysmal, especially for the sales reps, and when you subsequently underperform you're pushed out. I worked here for almost two years and when it was my time to be layed off it was quick and fast with no support. Really makes you feel like your time spent here was worthless to them. Understandable that there will be cuts, but I believe it could be handled much, much better
8ChurnZero Response7moThanks for taking the time to write your thoughts. I believe folks that join ChurnZero have had opportunities to succeed and my guess is that you probably did as well. If you disagree, I would like to hear about your experience. Please drop me a line.
ChurnZero Reviews FAQs
ChurnZero has an overall rating of 3.9 out of 5, based on over 94 reviews left anonymously by employees. 64% of employees would recommend working at ChurnZero to a friend and 62% have a positive outlook for the business. This rating has decreased by -9% over the last 12 months.
64% of ChurnZero employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ChurnZero 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at ChurnZero to be senior leadership, career development, benefits and the cons to be compensation .
