Ciena Reviews | Glassdoor

Ciena Reviews

Updated May 24, 2018
569 reviews

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3.8
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Approve of CEO
Ciena President, CEO, and Director Gary B. Smith
Gary B. Smith
348 Ratings

569 Employee Reviews

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Pros
  • Great culture and work/life balance (in 101 reviews)

  • And the ability to work from home occasionally is also great (in 27 reviews)

Cons
More Pros and Cons

  1. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hanover, MD
    Former Employee - Anonymous Employee in Hanover, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ciena full-time (More than a year)

    Pros

    An employee friendly company.

    Cons

    To be honest, i didn't find any.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ciena full-time (Less than a year)

    Pros

    great product leadership, done well in employee satisfaction

    Cons

    on boarding of new hires needs improvement

  3. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ciena full-time

    Pros

    Great place to work although I worked from home majority of the time.

    Cons

    Not really a diverse company.


  4. "Always in fire fighting mode"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Ciena full-time

    Pros

    Plenty of work available, keeps you busy
    Management recognizes hard work

    Cons

    Focus on solving problems using a short term approach. hence, problems keep coming back and this leads to a lot of pressure on workers.
    Roadmap changes too frequently
    Low Salary compared to competition
    No RSUs


  5. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in San Jose, CA
    Current Employee - Software Development Engineer in San Jose, CA
    Recommends
    Approves of CEO

    I have been working at Ciena full-time (More than a year)

    Pros

    Work life balance
    Friendly Colleagues.
    Good Management.

    Cons

    Lacks Employee Benefits.
    Low Salary.
    Lacks Vision in the deliverables.


  6. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Ciena full-time

    Pros

    Location, people, Industry, excellent network services.

    Cons

    Telecommunications company. Known for lay offs.


  7. "Good higher than normal salary but cut-throat telecom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ciena full-time

    Pros

    Great pay, challenging. Great people to work with.

    Cons

    Quarter to Quarter. if numbers look not so great, expect to be off shored and let go.

    Advice to Management

    none

  8. "My view of Ciena"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Denver, CO
    Former Employee - Senior Program Manager in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Ciena full-time (More than 8 years)

    Pros

    Ciena has some great products. Over time Ciena appears to grow and dominate the markets they choose to serve. Revenues are up, coherent optics are wonderful. Ciena is taking market share away from other competitors. Gary Smith and team are strategically very smart and intelligent. They know what they are doing and are to be complimented for their skills on strategies and tactics to reach their goals.

    Cons

    Occassionally Ciena may promote from with in, however it was my experience that Ciena always hires the talent they want from outside the company. They prefer to keep employees in the same position, it seems forever. I tried for 8 years to transfer into a sales and or sales engineering role. I am fully trained in sales engineering and designing and building fiber optic networks and in all forms of selling including Holden political power based selling and consultant type selling, My background for 20 years was carrying a quota and successfully selling private fiber optic communication networks, OSP, DWDM, metro, regional and long haul, etc etc. I was unable to convince anyone at Ciena to let me go sell for them.

    I was told on more than one occasion that any training I wanted to take must be in support of my specific job duties and responsibilities otherwise it would not be approved. In other words if I wanted to grow my career towards something else, example towards Sales Engineering; the training would be my responsibility. When the sales pipeline dried up for our group, Ciena was not interested in letting our small group go sell to bring orders in for services. Ciena just let us go when there were many other positions open that I and others could have easily transferred to and been very successful for Ciena in the new positions. It appeared that there was no thought ever considered, to utilize people assets who's positions were just eliminated in other Ciena areas. Ciena made the choice to discard all of the 8 years of knowledge I had of their systems, customers, and my extensive fiber optic network experience and hire someone new who had no knowledge and would need to be trained. It was with mixed blessings and feelings I left Ciena. I now have the opportunity to do what I enjoy doing and I can apply for new Ciena positions with out my Director and Sr. Director being informed that I had applied for a different Ciena position. It was automatic for the system to let Management know if an employee applied for another position at Ciena. Now I get to sell for someone else against Ciena. Exciting.

    Knowing what I know today, would I go back to work for Ciena if blessed with the chance. Yes I would. However it does not appear I will ever get that chance. Such is life.

    Advice to Management

    Some of the old Nortel Management probably should not be working for Ciena. The Ciena culture changed when the Nortel people arrived.


  9. Helpful (2)

    "TRAINING PEOPLE FROM INDIA?? WRITING IS ON THE WALL!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hanover, MD
    Current Employee - Anonymous Employee in Hanover, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ciena full-time (More than 5 years)

    Pros

    Was a great place to work. Not anymore.

    Cons

    Not enough pay for the job performed. Concern among current employees regarding job outsourcing to India. Company does not care about it's employees, only about making/saving money. Employees leaving and new hires not being approved to backfill positions vacated. CEO, Gary Smith, hides on the 3rd floor and never comes down to communicate with the employees on the other floors. Guess he thinks he's too good to associate with the worker bees. Remember Gary, it's the worker bees that have helped your reap the financial success YOU are enjoying. Real shame.

    Advice to Management

    How about something refreshing? Honesty. Start being honest with the employees regarding their futures. What, are you afraid of? A mass exodus?


  10. "PMO Lead"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ciena full-time

    Pros

    Employee Oriented company that retains its employees well

    Cons

    Emotional attachment cause you to stay longer in one position

    Advice to Management

    Consistent growth


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