Cigna Reviews in Bourbonnais, IL | Glassdoor

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Cigna Bourbonnais Reviews

25 reviews

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Bourbonnais, IL

2.8
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Cigna President and CEO David Cordani
David Cordani
10 Ratings

25 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bourbonnais, IL
    Former Employee - Anonymous Employee in Bourbonnais, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    The customer service team worked together very well.

    Cons

    Management was not respectful to its staff

    Advice to Management

    Treat people with respect and recognize without their efforts you would not have gainful employment.


  2. Helpful (3)

    "HORRIBLE COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Bourbonnais, IL
    Former Employee - CSA in Bourbonnais, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Work from home options could be nice, if only because the old and new office are mold infested.

    Cons

    The Bourbonnais location was horrible, managers sleeping with and breaking up lower ranking employees relationships and then firing the ones not involved in the affairs. No support to process in your career unless you suck up to managers, it doesn't matter what your quality of work is. They also fire people without showing them proof of why they are letting them go (not including me, I left due to getting another job). They have no regard for their employees unless you are in with the unethical, inappropriate managers or trainers, and again it does not matter what your quality of work is.

    Advice to Management

    clean house most of the managers don't even know how to do the jobs of their employees, I had a manager that couldn't answer simple question as I moved to dedicated teams because they didn't change my manager and he had never taken a phone call, and also couldn't manage his way out of a paper bag let alone a team of employees.

  3. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Bourbonnais, IL
    Current Employee - Senior Customer Service Representative in Bourbonnais, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cigna (More than 5 years)

    Pros

    Excilent place to work, the managers take time to find out what makes us happy and what needs improvent to make our careers better. There's plenty of advancement

    Cons

    I have none a all


  4. Helpful (2)

    "Csa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Bourbonnais, IL
    Current Employee - CSA in Bourbonnais, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time (Less than a year)

    Pros

    Comfy pay, great incentives nice coffee machine

    Cons

    Can be a bit clique-ish. You gotta brown nose for opportunities, be buddy buddy with management in order to be considered for promotion. Typical call center stress! Adherence this, adherence that. Treat call off like it's the end of the world.

    Advice to Management

    Stop hiring supervisors off the street. They should start from the bottom up or at least have some type of insurance background.


  5. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Associate in Bourbonnais, IL
    Former Employee - Senior Claims Associate in Bourbonnais, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 10 years)

    Pros

    Consistent professionalism, relevant, current, competitive wages and concepts

    Cons

    went back about ten years with merger/Rx

    Advice to Management

    allow workers to choose if they want to move with mergers - offer alternatives!


  6. Helpful (2)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Bourbonnais, IL
    Former Employee - Csr1 in Bourbonnais, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    None don't work here, travel to a different area for employment since they don't like you if you and outsider, you will only move up if you friends with upper management.

    Cons

    Horrible place to work, leader are very unprofessional tattoos and cursing all over the place horrible dresscode, employees under pay and you can only move up if you from the area or you know " the good old boy system"

    Advice to Management

    Hire prepared and professional employees.


  7. Helpful (4)

    "Medicare D Coverage Determination Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy CSA in Bourbonnais, IL
    Former Employee - Pharmacy CSA in Bourbonnais, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Cigna (More than a year)

    Pros

    Good benefits, great co-workers, 401k. I was only generous with two stars because I had amazing co-workers

    Cons

    Last minute mandatory OT, overbearing rediculous upper management who uses relentless bullying as a means of controlling their staff.

    Advice to Management

    I tried for 4 years to get into Cigna before finally getting hired. I wanted to retire with the company. Unfortunately, Cigna Healthspring's bullying and unrealistic expectations of their pharmacy team made working here unbearable. If we couldn't work the last minute overtime, we were told it would come out of our sick pay. No mind to the people who have kids or go to school full time also. I was told that not being able to work my OT because it was finals week at school would be an occurrence. During inclement weather, we were told we could use PTO to go home, but only after the whole dept had a melt down. We were never told this in the morning so everyone who chose to leave just drove in the storm (they also implemented mandatory OT THE SAME DAY). Healthspring's scheduling decisions never make sense. They open up voluntary OT for the week (with intentions to mandate it anyway) and then your voluntary hours don't count towards the mandated. Don't you understand that if you told the employees their voluntary OT hours counted towards mandated if implemented, you'd get ALOT more volunteers? Basically, what it comes down to is that the work and life balance, and ridiculous, overbearing upper management is the reason I chose to leave. It's sad really. You've lost 22 people or more in the past 6 months, and you still think that your employees are the issue.

  8. Helpful (1)

    "ICSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Icsa in Bourbonnais, IL
    Current Employee - Icsa in Bourbonnais, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than 5 years)

    Pros

    It pays the bills and that is it. Somewhat stable employer but this Anthem Merger that is going in effect soon my change that.

    Cons

    Not much room for advancement and the outsourcing for lower paid workers is troublesome. Favoritism is rampant. Training is awful. Systems can get slow and freeze. Expected to learn by email sometimes. Pay is terrible.

    Advice to Management

    Cut the favoritism and actually help each and every employee you manage to advance and give them more opportunities. Overhaul training.


  9. Helpful (1)

    "Successful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Bourbonnais, IL
    Current Employee - Claims Adjuster in Bourbonnais, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (Less than a year)

    Pros

    Great work environment. Quality coaches are great. Great company to invest in a lot of chances to grow in the company.

    Cons

    Unless hired on straight into Cigna working for a temp service at Cigna it's very hard to get into the company working as a temp.

    Advice to Management

    N/a


  10. Helpful (1)

    "Internet Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Illinois in Bourbonnais, IL
    Former Employee - Illinois in Bourbonnais, IL

    I worked at Cigna (More than 3 years)

    Pros

    Great managers. They are very helpful. Education reimbursement. Opportunities to learn more in other departments. Opportunities for overtime.

    Cons

    You cannot work here if you have no back bone. You must be able to handle difficult calls and irrate customers. Sometimes this will be a daily issue.

    Advice to Management

    There is little advancement into management positions. Managers are not paid much more than customer service reps. They are also expected to work overtime when they are short staffed and work weekends or holidays.


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