Cigna Medical Reviews | Glassdoor

Cigna Medical Reviews

Updated December 27, 2018
39 reviews

Filter

Filter


3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

Employee Reviews

Sort: PopularRatingDate

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FMLA Specialist in Pittsburgh, PA
    Current Employee - FMLA Specialist in Pittsburgh, PA
    Recommends
    Positive Outlook

    I have been working at Cigna Medical full-time (More than 3 years)

    Pros

    Treat you like family

    Cons

    Not much potential to move up


  2. "They have fantastic benefits here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Cigna Medical full-time

    Pros

    Very professional people, company takes Care of its own

    Cons

    Can be under staffed at times.

  3. "Billing"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna Medical full-time

    Pros

    Flexible hours and pay not horrible

    Cons

    Too many to list here


  4. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Cigna Medical full-time (More than 8 years)

    Pros

    excellent benefit, work life balance, pay is satisfying.

    Cons

    Management can be ridiculous,

    Advice to Management

    invest in your employees, mentor your employees, help them reach their God's giving potential, STOP MICROMANAGING!!!!!!


  5. "They ask you to take grievances, then get mad when you do?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Cigna Medical full-time (More than a year)

    Pros

    Pay was decent for me.

    Cons

    Location and hours, also too many chiefs, not enough Indians.

    Advice to Management

    Fire people that need to be fired, instead of keeping them around and letting them be negative source around the office


  6. Helpful (1)

    "Customer Service Advocate (Proclaim System)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advocate in Chattanooga, TN
    Former Employee - Customer Service Advocate in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cigna Medical full-time (More than a year)

    Pros

    Extensive 8 week classroom training. Benefits on day one. Lots of PTO hours and unplanned PTO hours. Positive atmosphere but that goes away once you get out of training.

    Cons

    They state that there are growth opportunities that are based on performance. But in reality you only have a good chance for growth and promotions if you’re “popular” and/or constantly kiss manager’s butts but don’t actually put in the hard work. CSA managers (not all, there are maybe 2 that don’t apply to this) make fun of employees and talk badly about particular employees to other employees who are in the same job position as them. They expect you to educate customer’s & to take your time with them and hit ridiculous metrics that are impossible for their expectations of being the customer’s advocate. There’s so much more I could put but these are the main cons of working at Cigna.

    Advice to Management

    Remember where you started. Don’t be lazy because you’re setting the expectation of the work ethic the company requires. Put personality biases to the side when it comes to assisting with your employee’s career growth. Treat other’s as you would want to be treat.


  7. "Relaxed, but still not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advocate in Chattanooga, TN
    Former Employee - Customer Service Advocate in Chattanooga, TN
    Recommends
    Positive Outlook

    I worked at Cigna Medical full-time (Less than a year)

    Pros

    No manager over your shoulder, perks at the job

    Cons

    Awful working hours, not enough pay

  8. "Nice Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Cigna Medical full-time (More than 3 years)

    Pros

    I liked it. Great exposure. A lot of different variety of work.

    Cons

    Did not see a path to growth and it felt like after a time I will get stuck in the same role and so decided to leave and go to grad school.

    Advice to Management

    NA


  9. Helpful (2)

    "Customer Service Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Cigna Medical full-time

    Pros

    My team that started and went through training together stayed close and formed strong friendships. Amount of vacation time was ok.

    Cons

    Had horrible 8 week classroom training experience due to a first time trainer who didn't know any systems, which caused our whole team to struggle on the floor with calls. Management admitted we had a bad trainer, but instead of giving us additional training, we were hung out to dry, then written up weekly for not meeting call metrics until one by one people quit or were fired. Management played favorites and promoted people not on merit but politics. Also many managers made fun of employees and created an atmosphere of bullying. Told shift preference went by performance measures, yet new hire classes that had no performance numbers went right to first shift and no weekends, while most of us there over a year hitting our metrics were stuck working 2nd shift and weekends. Vacation time was ok, but you had to book it months in advance to get approved and even so, many times you couldn't if too many people were off. Some of us were in call queues that had nonstop calls for 8 hrs a day, while a coworker sitting next to you would take 1 call an hour and play on the computer most of the shift.

    Advice to Management

    Play fair instead of favorites, get off your high horses and act professional. To upper management: If you want CSA's to deliver exceptional customer service, then you need to take into consideration that it takes more than a 2 minute call to deliver that.


  10. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Chattanooga, TN
    Current Employee - CSA in Chattanooga, TN
    Recommends
    Neutral Outlook

    I have been working at Cigna Medical full-time (More than a year)

    Pros

    Decent starting pay and in depth training .

    Cons

    They are difficult to work with and a hard company to progress through