Cigna Reviews | Glassdoor

Cigna Reviews

Updated May 24, 2017
1,424 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
Cigna President and CEO David Cordani
David Cordani
700 Ratings

1,424 Employee Reviews

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Pros
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  1. "best workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    great benefits, flexible schedule, lots of paid time off for vacation, cross training opportunities, quarterly bonuses, great morale committee

    Cons

    many changes in health policies causing sometime overflow of work...but that is expect in the insurance field.

    Advice to Management

    Stay positive through everything


  2. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Manager in Bloomfield, CT
    Current Employee - Compliance Manager in Bloomfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 5 years)

    Pros

    The culture and benefits are excellent, and opportunities for exposure and knowledge are always available. The company has found a way to balance company advancement in the industry with putting customers first...which is refreshing.

    Cons

    Vertical growth can be limited as you move higher in the company, but this can be expected at most businesses. Cross-functional exposure is required in order to expand opportunities.


  3. Helpful (1)

    "Its ight"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Processor in Chattanooga, TN
    Current Employee - Claims Processor in Chattanooga, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cigna (More than a year)

    Pros

    The happy, upbeat working environment and having resources available for assistance at all times.

    Cons

    Managers try to micromanage you.

    Advice to Management

    I know that we are a virtual company, but it feels like I'm being micro managed.


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  5. "Sr Application Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bloomfield, CT
    Current Employee - Anonymous Employee in Bloomfield, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna (More than 3 years)

    Pros

    The company has great benefits and I really like the people I work with. The working environment is enjoyable and some work from home is encouraged.

    Cons

    IT processes can be a bit bureaucratic at times in terms of IT Governance requirements.


  6. "Licensed practical nurse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Practical Nurse Case Coordinator in Nashville, TN
    Current Employee - Licensed Practical Nurse Case Coordinator in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Great company. Great managers. Work full time from home

    Cons

    Benefits not so good. $ 3500 deductible for health insurance. Almost$200 a paycheck for family. Very expensive..

    Advice to Management

    Help people advance that atequalified by skills not title


  7. "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Houston, TX
    Former Employee - Customer Service Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna full-time (More than 10 years)

    Pros

    The company provided very competitive salaries. Managers, for the most part, had an open door policy. There were several options for health insurance and a good 401K.

    Cons

    Additional staff was needed to do the job and thus, they had people work extensive mandatory overtime to make up the difference. The result: burn-out of the best workers.


  8. Helpful (1)

    "Cigna career advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Denver, CO
    Current Employee - Senior Financial Analyst in Denver, CO
    No opinion of CEO

    I have been working at Cigna full-time (Less than a year)

    Pros

    It's nice to have work at home opportunities.

    Cons

    Health benefits could be better.


  9. "Trickery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Moosic, PA
    Former Employee - Customer Service Associate in Moosic, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    pay, they are forcing me to enter 5 words

    Cons

    micro-management, benefits, customer relations, no direction, financially abusing your customers

    Advice to Management

    Ease up on the micro-managing. Provide real solutions for issues. Just quit altogether. BYE


  10. Helpful (1)

    "Warning- Cigna HealthSprings Star+Plus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse Case Manager in Houston, TX
    Current Employee - Registered Nurse Case Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    There is not one good reason to work here. I love my team but feel sorry for the abusive system we all have to endure.

    Cons

    Very high turnover
    Zero Senior Leadership- fired
    Constant Corrective Action Plans and Sanctions from CMS and the State
    Poor provider network- constant access to care legislative complaints
    Providers call complaining they are not getting paid
    Doing the work of 4 people- no such thing as work life balance
    Unrealistic workload expectations.
    Get called and yelled at by director if don't have business cell phone and computer available on days off or vacation.
    Poor initial and continuous training
    Poor IT infrastructure
    Toxic work environment
    Siloed departments- no interdepartmental teamwork.
    Every man for themselves

    Advice to Management

    The business is not scalable in its present condition. I can't nor have not recommended friends or colleagues to work here. I feel guilty when new staff get hired and wonder if they will even make it through general orientation. I have been here for 4 years with hopes this thing would turn around after Cigna bought our company. Cigna seems to be a good company, however they bought a rotten lemon when they purchased HealthSprings. I am not convinced or confident of a positive business outlook for this company and have decided to leave.


  11. "Grievance Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grievance and Appeals Specialist in Houston, TX
    Current Employee - Grievance and Appeals Specialist in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Able to work from home
    PTO
    Management is understanding

    Cons

    Not enough staff to work in certain departments

    Advice to Management

    Make sure each department is fully staffed so your team member's aren't forced to work mandatory overtime 6 days weekly.


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