Cigna Reviews | Glassdoor

Cigna Reviews

Updated April 27, 2017
1,391 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Cigna President and CEO David Cordani
David Cordani
679 Ratings

1,391 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medicare Customer Service Representative in Phoenix, AZ
    Former Employee - Medicare Customer Service Representative in Phoenix, AZ
    Approves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Benefits are from day one, hours are flexible and they are willing to work with you. PTO is great love it , Management helps and does not micromanage

    Cons

    None, company is well ran but management team can be cleakish.

    Advice to Management

    Keep up the good work


  2. "No real pros"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Pharmacy Technician in Nashville, TN
    Former Employee - Certified Pharmacy Technician in Nashville, TN
    Doesn't Recommend
    Negative Outlook

    I worked at Cigna full-time (More than 3 years)

    Pros

    Great hours when you weren't forced into mandatory overtime

    Cons

    No balance between home and work time, low pay, no room for advancement


  3. Helpful (2)

    "Not a huge fan of Cigna overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Senior Associate in Eden Prairie, MN
    Former Employee - Care Senior Associate in Eden Prairie, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Good vacation/holiday package, great team that I worked with and management who cared but ultimately not an incredible work environment or company , good work/life balance

    Cons

    401k match was minimal, sick days are tied into your PTO, slow to move processes internally, slow to adapt to changing regulatory environments, upward mobility is almost impossible, even lateral movement is extremely difficult, don't see a real future at Cigna, high turn over rate, not technologically advanced in any way

    Advice to Management

    Revamp processes so you can retain employees and not have such high turnover rate especially within customer service. Promote from within. Update technology!


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  5. "I liked my duties but disliked the management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Coordinator in Eden Prairie, MN
    Former Employee - Care Coordinator in Eden Prairie, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 8 years)

    Pros

    Great benefits like a 401k match and great healthcare. There were causes that the departments supported that was a nice feeling such as for the national alliance for mental health.

    Cons

    The management is discriminatory in making promotions. They pick their favorites not based on performance to get raises, but on who they personally like. Do not enforce policies such as tardiness fairly

    Advice to Management

    Use honesty in your review process.


  6. Helpful (1)

    "Pros and Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Quality Coordinator in Pittsburgh, PA
    Current Employee - Clinical Quality Coordinator in Pittsburgh, PA
    Neutral Outlook

    I have been working at Cigna full-time (More than 5 years)

    Pros

    Employee Benefits - The PTO, Sick time, Maternity leave, Insurance, 401K are all great.
    Flexible schedules and work from home positions are also available depending on the position.

    Cons

    Very difficult to move within the company. Poor internal recruiting. Slow to innovate.


  7. Helpful (2)

    "Provider Data Senior Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Data Senior Associate in Bedford, TX
    Former Employee - Provider Data Senior Associate in Bedford, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    PTO and 401K. That is all.

    Cons

    Bad Leadership, Non Existent Career Progression Plans, Non Existent Mentor Programs and Some Rodent issues.

    Advice to Management

    Develop a Career Progression Plan. This is not Highschool nor a Popularity contest, Develop a mentor program for Top Performing Deserving Educated employees, Learn how to value your employees and to provide Sufficent and Adaquate training so that they can be successful within the company


  8. Helpful (1)

    "Nurse Case Manager-embedded care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Baltimore, MD
    Former Employee - Registered Nurse in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    The salary is excellent and so are the benefits

    Cons

    Meaningless meetings, no work life balance, LPNs supervise RNs, RNs performing tasks that should be assigned to coders. Many more problems, company is currently sanctioned by medicare.

    Advice to Management

    Get out of your office and see what is really going on.


  9. Helpful (1)

    "Claims Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Glendale, CA
    Current Employee - Claims Specialist in Glendale, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than 8 years)

    Pros

    Paid time off
    Work from home

    Cons

    -Management
    -overworked not rewarded no recognition
    No growth opportunities
    Management is not trained in Workbench System
    -health insurance benefits are horrible
    -too many changes constantly
    -call center environment
    -micromanaged


  10. "Great, fun place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Assistant in Phoenix, AZ
    Current Employee - Medical Assistant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Teamwork, lots of opportunity to change career goals, move up and apply from within. Insurance coverage from day one.

    Cons

    Insurance benefits are pricey, aprox $200 every 2 weeks for 2 people.

    Advice to Management

    Make insurance more affordable for it's employees, lower deductibles or provide more pay to make up for insurance rates.


  11. "App Development Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Development Manager in Nashville, TN
    Current Employee - Applications Development Manager in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 8 years)

    Pros

    Excellent company with history. Great vacation benefits.

    Cons

    Work in the Medicare/Medicaid division and we at times feel like the Red Headed Stepchild of the company.

    Advice to Management

    Treat all employees the same.


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