Cigna Reviews | Glassdoor

Cigna Reviews

Updated April 30, 2017
137 reviews

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Cigna President and CEO David Cordani
David Cordani
63 Ratings

137 Employee Reviews

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  1. "Very Political Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist Senior in Phila, PA
    Former Employee - Technical Support Specialist Senior in Phila, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    only pros were the pay and vacation time. Other than that i would not recommend anyone to work here. It is not a fulfilling job professionally

    Cons

    Instead of developing the talent thy have, management only cared about the political game. whose behind they can kiss the most to keep there job. this is a poor way to run the company.

    Advice to Management

    stop worrying about pleasing upper management and work on developing your people.


  2. Helpful (1)

    "Claims Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Glendale, CA
    Current Employee - Claims Specialist in Glendale, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than 8 years)

    Pros

    Paid time off
    Work from home

    Cons

    -Management
    -overworked not rewarded no recognition
    No growth opportunities
    Management is not trained in Workbench System
    -health insurance benefits are horrible
    -too many changes constantly
    -call center environment
    -micromanaged


  3. "Case manager specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager Specialist in Pittsburgh, PA
    Former Employee - Case Manager Specialist in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Pay rate and paid time off is generous
    Work at home

    Cons

    Workload too high
    Turnover high despite good pay and work at home opportunities
    Coverage of one another and two case loads in order to use vacation time
    Annual review process not fair or consistent and do not seem to be performance based
    Bonuses distributed unequally or not at all
    Annual raises are lacking after the initial hiring rate
    Bonuses do not equal time and money spent to do things like being a preceptor.

    Advice to Management

    Good managers promote growth and a strong team
    It is not a good idea to promote based on who you know.
    Address the offender/person as needed instead of the entire team when something needs corrected. Strength not weakness and backing away from what needs done. You are the manager.


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  5. "yuck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Csa in Denison, TX
    Current Employee - Medical Csa in Denison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    pay and benefits and training

    Cons

    horrible work environment, work all types of hours / holidays, they are 24x7

    Advice to Management

    build morale by listening to employees


  6. "Low wages for work performed, micro managing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Premium Accounting Specialist in Austin, TX
    Current Employee - Senior Premium Accounting Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 10 years)

    Pros

    Cafeteria onsite, free parking, able to earn fitness bonuses, you are able to pick your own work schedule and some work from home positions available

    Cons

    I feel the supervisors are of poor quality, you are micro managed in the department that I work in and in some instances favoritism is very apparent

    Advice to Management

    I feel that the work environment needs to be looked at and the code of ethics of supervisors as they do not follow them but hold their employees to follow it.


  7. "Medical Claims Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denison, TX
    Former Employee - Anonymous Employee in Denison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    Helping customers make the most of their insurance benefits.

    Cons

    Company cares more about numbers than people needing help.
    I came from a very distinguished corporate bank and was unfortunately laid off. I made the mistake of thinking Cigna would be another professional environment to be a part of...I was wrong. In my 28 years in management, I have never witnessed such ruthless behavior my team managers and even the site "leader". Truly uncaring towards customers and associates.

    Advice to Management

    There is not enough room for me to teach adults how to treat people and have work ethic.


  8. "Dental Customer Service Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Systems Analyst in Moosic, PA
    Former Employee - Computer Systems Analyst in Moosic, PA
    Doesn't Recommend

    I worked at Cigna full-time (Less than a year)

    Pros

    - good pay and good benefits

    Cons

    - managers were not approachable, friendly or helpful


  9. Helpful (1)

    "Cigna"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    Compensation was reasonable, that pretty much sums that pros up.

    Cons

    The insurance offered is the worst I have ever seen, the rates and coverage are ridiculous. It is more beneficial to seek insurance elsewhere. The training process is almost non-existent, they do not follow their own guidelines as far as anything goes. It is a very unprofessional place to work, people wearing ripped jeans, sneakers, and headphones. Watching movies, taking/making personal calls, playing games is a constant activity for their employees. Favoritism is played for employees among their young supervising staff.

    Advice to Management

    Pay attention to your employees and stop acting like work is your playground!


  10. "LTD Group Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LTD Claims in Plano, TX
    Former Employee - LTD Claims in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    You have a paycheck to say that you have a job (not a career).

    Cons

    No HR department. I mean, they say they have one however hide their contact information from you. No opportunities for growth. Management doesn't even know about what their own company has to offer. Management has no back bone. Pay is laughable. Computer system is from 1990's. Absolutely no accountability. Worst place I've ever worked. Terrible culture.


  11. "FMLA Dept"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Plano, TX
    Former Employee - Manager in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than 5 years)

    Pros

    You're off on the weekends & holidays.

    Cons

    Management absolutely sucks in the Plano, TX office. You're treated very badly. Numerous complaints have been made to HR but they don't seem to care. Many great employees have left there due to lack of advancement. You will see the same people advance over & over again. Advancement isn't done fairly at all. You only seem to advance if you're kissing managements butt & taking on a boatload of other duties. There is a ton of work without enough employees to do the work. They rather use you & completely overwhelm you instead of hire anyone else. You're hired to be an FMLA Leave Manager but instead you feel like a switchboard operator. There was never enough time in the day to complete your work & then you're forced to take on other slower employees workload. The pay you receive for the workload is very bad. You are underpaid & the raises are horrible.

    Advice to Management

    Listen to your employees as they are the ones who make you look good. Talk to & treat them like you would like to be talked to & treated. You make changes without considering how the employees feel about them or the affect it will have on them. Give better raises. After all, you get bonuses off of your employees so share some of that money back by bringing breakfast or lunch out of your own pocket every once in a while. Upper management needs to take a real look at the turnover in the Plano, TX office & change the way management treats the employees. There have been many, many complaints from this office & yet nothing has been done. There was an HR person bought down to this office due to the complaints who for some reason is no longer there. I know first hand (not hear say) that employees voiced their concerns with this HR rep. The morale is very low & there is a sense of hopelessness there. You have lost some excellent employees.


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