Cigna Reviews | Glassdoor

Cigna Reviews

Updated February 22, 2017
128 reviews

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Cigna President and CEO David Cordani
David Cordani
57 Ratings

128 Employee Reviews

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Pros
Cons
  • Work life balance can be tough sometimes (in 54 reviews)

  • Surprisingly expensive health insurance for an insurance company (in 38 reviews)

More Pros and Cons

  1. "LTD Group Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LTD Claims in Plano, TX
    Former Employee - LTD Claims in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    You have a paycheck to say that you have a job (not a career).

    Cons

    No HR department. I mean, they say they have one however hide their contact information from you. No opportunities for growth. Management doesn't even know about what their own company has to offer. Management has no back bone. Pay is laughable. Computer system is from 1990's. Absolutely no accountability. Worst place I've ever worked. Terrible culture.


  2. "RN Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    Patient population great to work with

    Cons

    Internal management conflicts were rampant


  3. "FMLA Dept"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Plano, TX
    Former Employee - Manager in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than 5 years)

    Pros

    You're off on the weekends & holidays.

    Cons

    Management absolutely sucks in the Plano, TX office. You're treated very badly. Numerous complaints have been made to HR but they don't seem to care. Many great employees have left there due to lack of advancement. You will see the same people advance over & over again. Advancement isn't done fairly at all. You only seem to advance if you're kissing managements butt & taking on a boatload of other duties. There is a ton of work without enough employees to do the work. They rather use you & completely overwhelm you instead of hire anyone else. You're hired to be an FMLA Leave Manager but instead you feel like a switchboard operator. There was never enough time in the day to complete your work & then you're forced to take on other slower employees workload. The pay you receive for the workload is very bad. You are underpaid & the raises are horrible.

    Advice to Management

    Listen to your employees as they are the ones who make you look good. Talk to & treat them like you would like to be talked to & treated. You make changes without considering how the employees feel about them or the affect it will have on them. Give better raises. After all, you get bonuses off of your employees so share some of that money back by bringing breakfast or lunch out of your own pocket every once in a while. Upper management needs to take a real look at the turnover in the Plano, TX office & change the way management treats the employees. There have been many, many complaints from this office & yet nothing has been done. There was an HR person bought down to this office due to the complaints who for some reason is no longer there. I know first hand (not hear say) that employees voiced their concerns with this HR rep. The morale is very low & there is a sense of hopelessness there. You have lost some excellent employees.


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  5. "Claims Processor Sr Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chattanooga, TN
    Former Employee - Anonymous Employee in Chattanooga, TN
    Doesn't Recommend
    Positive Outlook

    I worked at Cigna full-time

    Pros

    this was a work from home

    Cons

    Work-life-balance declined and max annual raise 3% unless you were the golden token.
    Annual pay Band 2 $35K


  6. Helpful (2)

    "Customer Service Desk Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Saint Peters, MO
    Former Employee - Customer Service Manager in Saint Peters, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Company is stable and employees a lot of people that care about the company.

    Cons

    Upper management does not care about their employees. Pay levels are very low for the front line employees.

    Advice to Management

    Review pay structure to the employees that are keeping you in business.


  7. Helpful (1)

    "Worst place to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Analyst in Centennial, CO
    Current Employee - Banking Analyst in Centennial, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Hours, work from home is ok when it's allowed. That's all I have good to say. I have to write 20 words.

    Cons

    The training is horrible! The expectations are high. There is a lot of turn over. The culture is weird. They don't have coffee for their employees and it's a corporation! They micro manage. You have to clock in and track your work. The have a daly huddle and do a role call. This is for a grown adult. It's a shame. I never have worked in an environment that I hated so much!

    Advice to Management

    Hire management to be on site. Don't micro manage. Don't belittle your employees in front of others.


  8. Helpful (1)

    "Not a Good Company at all"

    Star Star Star Star Star
    Current Employee - Customer Service Analyst in Saint Louis, MO
    Current Employee - Customer Service Analyst in Saint Louis, MO

    Pros

    Nothing at all worth talking about!

    Cons

    This company doesn't promote base off of your work ethic. It is about who you know know and whose butt you will kiss!! The benefits are the worst that I ever seen before!!


  9. "Medical claims review senior associate"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Medical Claims Review Senior Associate in Brooklyn Park, MD
    Former Employee - Medical Claims Review Senior Associate in Brooklyn Park, MD

    I worked at Cigna (Less than a year)

    Pros

    Office setting, overtime pay, great co-workers

    Cons

    No family/work Balance, management was not supportive


  10. Helpful (3)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN

    I worked at Cigna full-time (More than a year)

    Pros

    A big company with good benefits

    Cons

    Poor management with big egos


  11. "Everyone takes xanax"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Processor in Denison, TX
    Former Employee - Claims Processor in Denison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna (More than 5 years)

    Pros

    Paycheck is better than no paycheck

    Cons

    Soul sucking job that you need pills and counseling to deal with

    Advice to Management

    Stop being such jerks



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