Cigna Reviews | Glassdoor

Cigna Reviews

Updated November 20, 2017
164 reviews

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Cigna President and CEO David Cordani
David Cordani
77 Ratings

164 Employee Reviews

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More Pros and Cons

  1. "RN Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager
    Current Employee - RN Case Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cigna full-time (More than 5 years)

    Pros

    Work from home. Work hours can be flexible.

    Cons

    Severe pay difference between younger able bodied RNs in comparison to older and or disabled RNs.

    Advice to Management

    Be able to adapt to a changing environment. Equal pay for disabled and or older nurses. Listen to employees.


  2. Helpful (2)

    "CSR"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Denison, TX
    Former Employee - Customer Service Representative in Denison, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Cigna full-time (Less than a year)

    Pros

    There is none. Feel sorry for the poor people that work there.

    Cons

    They will Lie to your face. You will be verbal assaulted by management. Will try to find ways to get rid of you if you stand up for yourself. Will make you blackmail you into signing something that is not true. Saying that if you don't you won't advance.

    Advice to Management

    At this place management works together to discourage you. Management doesn't respect people. Management hides behind the word professional. This is one thing you are not.

  3. "customer service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Phoenix, AZ
    Former Employee - Customer Service Associate in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    Good company benefits, hours and pay.

    Cons

    Very unfriendly ,extremely harsh in training environment, to emotional and Very unprofessional in the treatment of older disable employees

    Advice to Management

    Use only professional methods not emotions in training, keeping all personal stories and experiences out of the training environment.


  4. "Cigna Insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 8 years)

    Pros

    The company is very decentralized and does not often promote from within. The turnover rates exceed 30% for good reason. They earn a lot of money and your paycheck arrives regularly.

    Cons

    You are not really supposed to think, middle management is more interested in being nice to each other with artificial metrics or policies than with really progressing the business. The company website has to remind people to say hi in the hallway or be nice because it is not a nice place to work.

    Advice to Management

    Check your middle management at the door and start rewarding the people who think and actually want to move the business forward. Stop supporting the artificial metrics and buddy system and grow into a real Fortune 500 business mentality.


  5. "From the inside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Chicago, IL
    Current Employee - Customer Service Associate in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than 8 years)

    Pros

    There are some work at home opportunities however, they come at a price. As far as working in the office the dress code is very relaxed.

    Cons

    The medical and dental coverage is awful in quality and cost.
    There are a lot of changes and sometimes training is very rushed.

    Advice to Management

    Make sure local supervisors understand the systems before rolling them out to the front line reps.


  6. "Disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Long Term Disability Claim Manager in Glendale, CA
    Former Employee - Long Term Disability Claim Manager in Glendale, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    Nice location with building perks. Nice, ergonomic work station. Beautiful view, staff building events were fun and made the work tolerable.

    Cons

    Disorganized training. Basically the blind leading the blind. Very weird vibe. Chaotic, stressful, would not recommend but some one has got to do it.

    Advice to Management

    Improve the training staff.


  7. "Call Center Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    Absolutely NONE. If I came up with a pro it would not be honest

    Cons

    Disorganization, lack of leadership, management lacks knowledge, hard to get assistance when needed. Customers are ALWAYS upset because of Cigna's Pharmacy Plans. I would not even recommend my enemy the position of Home Delivery Pharmacy.

    Advice to Management

    Before taking on any leadership role, first get educated on what it means and what it is like being a "Manager or Supervisor". And ALWAYS educate yourself in the company's products and policies and procedures.

  8. "Not Happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Former Employee in Denison, TX
    Former Contractor - Former Employee in Denison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna as a contractor (More than a year)

    Pros

    Hire on the spot, and hire as many people as possible regardless of their background.

    Cons

    Extreme micro management. No seniority. They are only concerned about their own monthly "goal" of contracting 22 doctors a month.

    Advice to Management

    Please speak to your workers directly and help them improve instead informing a third party. Please know that people have families and bills to pay so do not fire someone right away without even talking to them. Please listen to all parties before making a decision about someone.


  9. "The pay isn't worth the stressful negative workplace..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cigna full-time

    Pros

    Higher than average wage for other call centers
    Paycheck is in advance
    Many departments to move to

    Cons

    Negative atmosphere
    No Human Resource Department
    Discrimination towards homosexuals
    Discrimination against people with mental illnesses
    Management is new therefore people are prideful.
    If you have a death in the family, beaverment is only given with an obituary, prayer card, and funeral schedule... if you do not have this documentation... you will not get bearvement.
    You begin working before your shift but do not get paid for it.
    If you are late five minutes or five hours it counts as the same full occurrence...it's better just to call off.
    Doctors notes do not help with occurrences... nor does an emergency room visit.
    They will literally let you sit there and vomit in a bucket before they ever send you home.
    They are inhumane... evil.... and deserve to be shut down indefinitely.
    They frequently "mess up" your paychecks..
    Paychecks are often late...
    They will fire you and write you up on hearsay of another employee and not validate it with management.

    Advice to Management

    Get an hr department first of all. Hire respectful people as management. Realize people are human and will get sick. Treat people with respect. Stop pretending to care about your employees when you don't give a damn. Stop messing up peoples paychecks who leave your company. It's a crime to not pay for hours worked.


  10. "very good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    very good company benefits and

    Cons

    no cons for me atleast

    Advice to Management

    keep it up


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