Cigna Reviews | Glassdoor

Cigna Reviews

Updated June 16, 2017
428 reviews

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3.0
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Cigna President and CEO David Cordani
David Cordani
179 Ratings

428 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern - Hourly in Nashville, TN
    Current Intern - Intern - Hourly in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna as an intern (Less than a year)

    Pros

    Networking, growing in the corporate world . Have the opportunity to be a part of a team . Competitive intern, good pay

    Cons

    Adjusting to a new team and environment .. not knowing the in and outs, or how your new manager like thins

    Advice to Management

    Know more about company programs


  2. "Cigna Customer service review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Scranton, PA
    Current Employee - Customer Service Representative in Scranton, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    Good workplace environment, good culture.

    Cons

    Absolutely impossible to make any vertical moves in this company

    Advice to Management

    The work culture is great, but some people try really hard to move upwards in the company and are met with nothing but grief for it.


  3. "LTD CM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Long-term Disability Case Manager in Glendale, CA
    Current Employee - Long-term Disability Case Manager in Glendale, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Great people to work with.

    Cons

    Moving up can be difficult, unless you know someone


  4. "Sr Application Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bloomfield, CT
    Current Employee - Anonymous Employee in Bloomfield, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna (More than 3 years)

    Pros

    The company has great benefits and I really like the people I work with. The working environment is enjoyable and some work from home is encouraged.

    Cons

    IT processes can be a bit bureaucratic at times in terms of IT Governance requirements.


  5. "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Houston, TX
    Former Employee - Customer Service Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna full-time (More than 10 years)

    Pros

    The company provided very competitive salaries. Managers, for the most part, had an open door policy. There were several options for health insurance and a good 401K.

    Cons

    Additional staff was needed to do the job and thus, they had people work extensive mandatory overtime to make up the difference. The result: burn-out of the best workers.


  6. Helpful (1)

    "Very caring and professional individuals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Manager in Pittsburgh, PA
    Current Employee - Disability Manager in Pittsburgh, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    People are genuine and truly care about you as an employee. The benefits are ok, could be better. Generous vacation, and tuition reimbursement is pretty good.

    Cons

    Promised a spot to excel within 9 months- did not happen. They say it's easy for people to move about the company, however, that's not true unless it's a lateral move.

    Advice to Management

    IT advancement, salary increase, mobility through company


  7. "Grievance Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grievance and Appeals Specialist in Houston, TX
    Current Employee - Grievance and Appeals Specialist in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Able to work from home
    PTO
    Management is understanding

    Cons

    Not enough staff to work in certain departments

    Advice to Management

    Make sure each department is fully staffed so your team member's aren't forced to work mandatory overtime 6 days weekly.


  8. Helpful (2)

    "Pros and Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Quality Coordinator in Pittsburgh, PA
    Current Employee - Clinical Quality Coordinator in Pittsburgh, PA
    Neutral Outlook

    I have been working at Cigna full-time (More than 5 years)

    Pros

    Employee Benefits - The PTO, Sick time, Maternity leave, Insurance, 401K are all great.
    Flexible schedules and work from home positions are also available depending on the position.

    Cons

    Very difficult to move within the company. Poor internal recruiting. Slow to innovate.


  9. Helpful (2)

    "Provider Data Senior Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Data Senior Associate in Bedford, TX
    Former Employee - Provider Data Senior Associate in Bedford, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    PTO and 401K. That is all.

    Cons

    Bad Leadership, Non Existent Career Progression Plans, Non Existent Mentor Programs and Some Rodent issues.

    Advice to Management

    Develop a Career Progression Plan. This is not Highschool nor a Popularity contest, Develop a mentor program for Top Performing Deserving Educated employees, Learn how to value your employees and to provide Sufficent and Adaquate training so that they can be successful within the company


  10. Helpful (2)

    "Poor work-life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LTD Claim Manager II in Plano, TX
    Former Employee - LTD Claim Manager II in Plano, TX
    Doesn't Recommend

    I worked at Cigna full-time (More than 3 years)

    Pros

    Each day was different and felt like investigator putting all the pieces of the puzzle together; work content enjoyable. Believe in promoting from within and one can work themselves up through the company.

    Cons

    Cannot complete workload without overtime and very poor work-life balance. But if you did complete your workload, you were rewarded with more work. There isn't formal management training and my boss had no managerial skills what-so-ever.

    Advice to Management

    Train your team leaders better. Job shadowing is not enough.


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