Cigna Reviews | Glassdoor

Cigna Reviews

Updated September 19, 2017
442 reviews

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3.0
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Cigna President and CEO David Cordani
David Cordani
182 Ratings

442 Employee Reviews

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  1. "Good company to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Reviwer in Bloomfield, CT
    Former Employee - Quality Reviwer in Bloomfield, CT

    I worked at Cigna full-time (More than 8 years)

    Pros

    flexibility, able to work from home, company uses PTO,

    Cons

    High deductible for insurance. company new system uses too many comp comp codes.


  2. "Missed Opportunities - Cigna Supplemental Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Professional environment, supportive management, regular meetings with managers discussing performance and career goals. They give you tons of PTO, although it can be hard to get the days you want scheduled. The benefits are cheaper than you'd get working for another company with the same Cigna plan. The hours are stable and you never work weekends or holidays.

    Cons

    There are so many missed opportunities to improve it is overwhelming. There is little to no communication between departments, all kinds of technology glitches, and the mistakes that get made within departments are big mistakes that affect hundreds to thousands of people. For a department with so many customers, Cigna needs a huge upgrade on its technology, processes, tools, and administrative functions.
    On an individual note, I was promised a raise and a bonus after a year in my position and it still has not happened. All of my coworkers of the same position including myself have tried to apply to other jobs within the building and cannot get hired outside of our current roles. We were told after 1 year in our position we could apply for other jobs and management tells us over and over how quickly people change departments but that has not been our experience. People I know who have been in their position for 2-3 years can't get hired in other departments, even though their knowledge would benefit them in the next role. They will not even interview anyone, they decline qualified applicants without giving them a fair chance.
    Also they only give you Christmas Day off, not even Christmas Eve, and are extremely limiting on how many people they will let leave, and that is very disappointing. You can't even schedule holiday time off until the end of October so by that point if you need a plane ticket it will be expensive. I wish they would understand that people want to be with their families and don't want to have to travel back to work on Christmas night.

    Advice to Management

    Take your employee's ideas seriously. Your entry level employees all want to see the company do well and have lots of ideas to make things better but those ideas get stopped at the next level. If you actually implemented all of the improvements your employees are wishing for, your company would be significantly improved. Both insurance agents and customers are suffering because of the overwhelming lack of resources and tools available to them.

  3. "Flexible Schedule - Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Claim Senior Associate in Pittsburgh, PA
    Former Employee - Group Claim Senior Associate in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna full-time (More than 5 years)

    Pros

    - Flexible Schedule
    - Decent Pay

    Cons

    - Health Insurance premiums/deductible are high for working for a health insurance co.
    - Favoritism in management


  4. "It was just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advocate in Chicago, IL
    Former Employee - Customer Service Advocate in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    The people I worked with, pay was decent, the location was easy to get to with public transportation, I loved the medical benefits.

    Cons

    My department was ran by an incompetent unskilled supervisor that should have never been in that position... who eventually ended up being demoted.

    Advice to Management

    Hire people in management that know what they are doing and are professional.


  5. "It was just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    Good medical insurance, compensation was good, other employee benefits, accessible location, nice co workers...I really can't think of anything else.

    Cons

    The supervisor I worked under was very incompetent and unskilled in managing a team. This lady was unprofessional and a disaster to work with. She ended up getting demoted so that says enough about her intellect.

    Advice to Management

    Please hire people in management that know what they are doing.


  6. "Not a bad place to cut your teeth in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time

    Pros

    Good benefits, generous merit increases

    Cons

    Poor work-life balance, absent management and development


  7. "Call Center Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time

    Pros

    Good Benefits, nice work environment.

    Cons

    Micro managed by management. They want to account for all your time

  8. "Just like Lego Good Cop/Bad Cop..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time

    Pros

    Good pay, good benefits, and friendly and understanding management while that lasted.

    Cons

    Don't get too comfortable, don't think you're irreplaceable even if they tell you so. Senior leadership can change -everything- under your feet in a second.

    Advice to Management

    Respect and care for your employees. Only negative reinforcement cannot and will not get you positive results.


  9. Helpful (1)

    "CM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Cigna full-time

    Pros

    Wellness focus, good pay and benefits

    Cons

    Slow to change or move

    Advice to Management

    Move like a small company.


  10. "Ok place a lot of issues onsite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional
    Former Employee - Professional
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 5 years)

    Pros

    Staff appear nice. Some remote options

    Cons

    Seems to be some favoritism it becomes silly juvenile behavior among staff

    Advice to Management

    Promote on emotional intelligence factors


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