Cigna Reviews | Glassdoor

Cigna Reviews

Updated October 20, 2017
1,546 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
770 Ratings

1,546 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (3)

    "Only work there if you can not find anything else!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Personal Advocate in Eden Prairie, MN
    Former Employee - Senior Personal Advocate in Eden Prairie, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you have a degree in psychology and can not find any other job then it will pay the bills. It is the kind of job that you can make look pretty good on a resume but it is brutal to work there. The only up side is there is no take home work, just the psychological damage. As long as you have half a brain you can do the job so it is a good place to work while you job hunt.

    Cons

    You are tied to a phone the whole time, regardless of what they tell you during the interview. It is a very micromanagement kind of place. They actually monitor how long you are off the phone so you can see how many bathroom breaks you average. If you are more than 15 minutes late for work it is considered a half day towards your PTO.

    Advice to Management

    Train some monkeys and let them do that mind numbing job.


  2. Helpful (4)

    "Favoritism abounds"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Analyst in Denison, TX
    Current Employee - Customer Service Analyst in Denison, TX
    Doesn't Recommend

    Pros

    Cigna has a very diverse work environment, and will work to provide time off for it's employees when they require it. Management and co-workers have at least the appearance of respectfulness

    Cons

    Will not factor experience or seniority when determining position placement. Have tendancy to promise one thing and deliver another. Require strict metrics that penalize the amount of time shared with the customer but then advise the customer is first. (Yeah I know makes no sense) Failure to recognize their employees for excellent performance citing "business needs". Refuse to spend money to correct technical issues.

    Advice to Management

    Fix the interactive response unit, that our customers have complained about for 6+ years. Reward your customer service associates, instead of replacing them with new inexperienced ones. Reward your experienced and tenured representatives that provide quality customer satisfaction daily. Provide advancement opportunities for people that are experts in their field, instead of hiring outside from inexperienced graduates.

  3. Helpful (3)

    "TERRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Approves of CEO

    Pros

    Vacation vacation vacation they made me write 5 words and vacation is the only pro I can come up with.

    Cons

    lack of training
    political when it comes to job postings more about catering to inflated egos instead of work performance
    leaders don't follow policies such as diversity, ethics
    too much power in management
    local managers are not on same page as president
    terrible pay for performance
    terrible benefits
    did I say terrible local leadership
    Everything is political
    no room for advancement
    no cross training in departments
    worst than government with wasting money on "projects' (Cigna University) that don't help employees cross train to advance
    HR hires externally before internally ALWAYS
    Make employees feel trapped because if they are not marketable in the company they learned their skills how can they be marketable outside the company.
    stupid engagement surveys that mean nothing because no positive changes for employees are ever implemented
    stressed out employees with the same story trapped in position with no raise barely supporting their families. not even a cost of living raise.

    Advice to Management

    Advice to upper management come into the small local office and get engaged with the people that are face to face with the customers. Make some real changes for the betterment of the employee. Give tenure employees a change and hire or advance internally. David Cordani seems to be on the right track but the regional and local managers are way off track!


  4. Helpful (2)

    "Stay Away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Hartford, CT
    Current Employee - Vice President in Hartford, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Middle Managment is solid and hard working - unfortunately they report to medicore talent at best

    Cons

    Incompetent Senior Leaders and politics run rampant. All the top talent is leaving or has already left.

    Advice to Management

    Get rid of all Band 6s and start over - STOP playing politics with people and their careers


  5. Helpful (3)

    "Not the best company to work for if you are looking to advance."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend

    Pros

    The only postives the Money and the benefits.

    Cons

    The Cons: Too much Micro-management

    Advice to Management

    Stop micro-managing and offer more training to the providers you service.


  6. "Total Resume Downer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Analyst in Scranton, PA
    Former Employee - Customer Service Analyst in Scranton, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A fair amount of PTO
    Education Reimbursement
    Positive Mid Level Management

    Cons

    Not able to use PTO because of under staffing and constant "mandatory overtime"
    The company hires many people who are overqualified to do simple things, where they are too educated to seek tuition reimbursement for their career band.
    Lack of opportunities because of SECRET "hiring freezes"
    Direct management has no control of major decisions.
    It takes months to fix mistakes involving employee pay or benefits.
    Bad benefit options for employees with large deductibles.
    No positive reinforcement.
    Negative environment
    Not the least bit flexible with schedule.

    Advice to Management

    Good Luck.


  7. Helpful (6)

    "Very Poor Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Chattanooga, TN
    Current Employee - Customer Service Specialist in Chattanooga, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Ok pay, great coworkers and immediate mangers, work at home oppurtunities, good vacation time, nation wide company, 24 hour nurse support with benefits

    Cons

    Terrible upper management, changes with no notification, cheap and outdated technology, terrible benefits, poor scheduling, little to no leaway to help their employees when sick or in crisis, will fight disability/fmla even if a person needs it, little training on important topics, does not live up to bonus promises, no real advancement oppurtunities

    Advice to Management

    FIrst, if you are going to make changes allow employees to know at least 15 days in advance. Also tell the managers before the employees so they can prepare for the reaction. Second, live up to your logo. If Cigna is a company of caring show that to the employees. Our benefits are a joke. We have to choose between taking home enough to live on or funding our benefits to pay our medical bills. Third, you need to do things to increase morale. The employee morale is so low 80% are looking for other jobs in other companies. Instead of your token 10 promotions a year help those who are burned out with customer service find other positions.

  8. Helpful (1)

    "the moral is so low that even management was resigning"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Correspondence, Adjustments in Phoenix, AZ
    Former Employee - Correspondence, Adjustments in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    medical benefits were okay but not as high as you'd expect from a health care company
    depending on your position you could flex

    Cons

    moral is awful with majority of management out of state and uncaring. In house management doesn't care because so much of their own power was being striped away. Most of fellow employees were being let go and jobs were being out sourced to India.

    Advice to Management

    treat your employees like your company moto to your clients - We Care About People!


  9. Helpful (2)

    "BAD"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Nashville, TN
    Former Employee - Technical Support Specialist in Nashville, TN
    Doesn't Recommend
    No opinion of CEO

    Pros

    Not many Pros. at Cigna
    Pension was decent

    Cons

    Bad insurance
    Horrible Managers
    Low to no raises
    HR is bias
    Going to HR is a joke, they will not help you

    Advice to Management

    Treat people fair.


  10. Helpful (2)

    "NO work/life balance at all"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Manager in Phoenix, AZ
    Former Employee - Implementation Manager in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people that I worked with, my teammates

    Cons

    Were truly expected to work 14-16 hours per day at least 6 days a week.

    Advice to Management

    Add to staff, quickly


Showing 1,546 of 1,648 reviews
Reset Filters