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Cigna Reviews

Updated January 21, 2018
1,609 reviews

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3.5
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Cigna President and CEO David Cordani
David Cordani
810 Ratings

1,609 Employee Reviews

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Pros
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  1. Helpful (1)

    "Wonderful, flexible workplace for those with technical skills and dedicated work ethics."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Charlotte, NC
    Current Employee - Claims Specialist in Charlotte, NC
    Recommends
    Approves of CEO

    Pros

    flexibility of work environment and hours

    Cons

    sedentary work, and duties can have overlapping deadlines. Great for someone with good time management skills though.

    Advice to Management

    Offer more diverse healthcare options to employees. Employees are usually only offered whatever new products the company is currently promoting, and not the full portfolio we sell. Many employees would prefer higher insurance costs for lower copays and coinsurance plans, but we receive only limited plan selections.


  2. Helpful (4)

    "Best bet when you're out of options"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager: Provider Contracting
    Current Employee - Manager: Provider Contracting
    Doesn't Recommend
    No opinion of CEO

    Pros

    If BC/BS won't hire you, CIGNA probably will. The system is set up in such a way that the put you through a meat-grinder for a few years to see if they can mold you or if you're going to present a challenge to the upper levels of management. If you present a challenge, do not worry about moving up anytime soon. Be prepared to watch your former sheep-like colleagues pass you by simply because they do exactly what they are told and do not question things even if they make no sense. That is just the way the healthcare side of the business operates.

    Cons

    Pretty much everything. CIGNA likes to treat their employees like children. They constant micro-manage you at nearly every level including mid-level management.

    Advice to Management

    Trust your people know what they are doing. Flexibility is a good thing. Quashing innovation before it even begins is a bad thing.

  3. Helpful (2)

    "A great place to milk and look for something better."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Manager in Windsor, CT
    Current Employee - Information Manager in Windsor, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The IT salaries aren't bad and they do offer flexible working arrangements if you don't let them beat the crap out of you.

    Cons

    Totally inept senior management. There is ZERO incentive to work hard as your yearly review is graded on a curve and has little to do with your actual performance over the past year. Your direct manager often has no idea what you might actually be doing. They can and will work you to death if you let them. Just don't do it. Outsourcing has been a huge problem as well. Entire floors of certain buildings resemble, and smell, like third-world countries. Don't ever think they give .02 about you.

    Advice to Management

    Senior Management needs to be completely removed and replaced within the IT organization.


  4. Helpful (3)

    "CIGNA: Fame or Failure.......It is a Decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Business Sales Manager in New York, NY
    Current Employee - New Business Sales Manager in New York, NY
    Disapproves of CEO

    Pros

    CIGNA is a national company that can leverage it's financial strength and size. There is no penny pinching here. The CIGNA name and brand recognition is strong. In an industry where providers and insurance companies are at constant odds, CIGNA has one of the best reputations and relationships with providers. Although not always the most competitively priced, CIGNA presents a high level of value and a high level of customer service that has all but disappeared in this industry. Customer retention is very high and in some markets is more than double the competitions retention levels. Personal satisfaction comes in those victory stories you hear when a members life has been improved or even saved because somebody within CIGNA cared enough to do something. The company internally promotes caring.

    Cons

    CIGNA is a national company which is good and bad. Sometimes we are too big to get moving fast enough. CIGNA can interpret and read the market environment very well and then develop a product for the market conditions. CIGNA operates in a "hurry-up, wait and see" mode. They conceptualize the product, devise the product, perfect the product and then sit back and shelve the product. CIGNA would rather watch how United HealthCare and Aetna do with it before they market it. Far too conservative in their approach. This has hurt them in the past. As the market was embracing the CDHP movement, CIGNA developed the product for CDHP and then the the tools to accompany the CDHP. Then CIGNA sat on their hands; too timid to act (actuaial fear). Aetna and United HealthCare went out full speed ahead and took a huge chunk of CIGNA's National account business and then beat CIGNA to the punch in the Middle Market (many companies rarely switch carriers in the Middle Market in less than 8 years).
    Finally, the employee health benefits (an oxymoron) are horrible most particularly if you have children, a chronic illness or are expecting to undergo a major procedure. Although the monthly contribution has decreased a bit the out of pocket expenses are through the roof. Ancillary benefits (life, dental & 401K etc) are sufficient.

    Advice to Management

    You must consider all markets; National, Middle and Small Employer. Make a decision and take action. There are too many chefs making the soup. Acccountability and action will get the job done. Don't re-invent the wheel, our competitors are succeeding in these markets, so there is no reason we can not do it better.

    Your greatest resource is your people...don't forget it.
    If you do not act you will be forced to react.


  5. "Mixed"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Approves of CEO

    Pros

    interesting work, good comp and benefits

    Cons

    Very political. Only opportunities are for financial professionals.

    Advice to Management

    pay more attention to customers; listen to those with a different perspective


  6. Helpful (2)

    "Great paycheck, but nothing else."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Infrastructure Engineering Manager in Philadelphia, PA
    Former Employee - Infrastructure Engineering Manager in Philadelphia, PA
    Disapproves of CEO

    Pros

    Cash compensation is very favorable compared to Fortune 500s, in spite of lack of cash bonuses.

    Cons

    Bonuses through stock options are of very little worth to rank and file employees. Cash bonuses would have been much better.
    eLearning system and abolition of paid classes and conferences, coupled with a constant crisis-mode crunchtime operation, means professional advancement is very challenging and must be engaged in on your own time (outside work hours).
    Internal mobility has been severely curtailed due to frequent internal reorganization and hiring freezes.
    Employee satisfaction and trust has plummeted since the heydays of the 80's and early 90's. Since the late 90's to today, management has pursued aggressive cost reduction, downsizing, and outsourcing that has eroded employee morale and trust. Retention of new and highly skilled employees is low, with those left behind electing to do so mainly because of proximity to retirement age.

    Advice to Management

    Reinstate programs to make employees feel valued. Otherwise it is "just a paycheck" and employees do just good enough a job to keep from getting fired.


  7. Helpful (1)

    "Progressive company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Director in Bloomfield, CT
    Former Employee - Assistant Director in Bloomfield, CT
    Recommends
    Approves of CEO

    Pros

    1) Progressive programs in helping balance the needs of working parents.
    2) Opportunity to grow within the company.

    Cons

    Didn't see any down sides. CIGNA was always responsive to employee needs, from providing opportunities for growth and balancing work/family life.

    Advice to Management

    Continue to value employees and to preserve the positive corporate culture from the 80's and 90's.

  8. Helpful (3)

    "Self-destructing corporate greed."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Architect in Philadelphia, PA
    Current Employee - Software Architect in Philadelphia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    For a newcomer it's a good place to beef up a resume, gain corporate experience, and move on in year or two.
    For a "seasoned professional" the only bright spot is a chance of getting a retirement package.
    Forced ranking system

    Cons

    Turf wars, red tape, lack of long-term strategy, - they all amount to huge overhead at the expense of policyholders and their families.
    Employee morale took a nose dive when HR rolled out "de facto" forced ranking system a few years ago.
    Ever since, no one could really say they were being treated fairly at the annual reviews time.

    Advice to Management

    Please, start treating your own employees as Wall Street investors and try listening to them.
    Please, stop sending jobs overseas, and near shore,- this ill-advised trend simply doesn't work, - you know that, but you can not admit it. WHY?


  9. Helpful (5)

    "CIGNA: A bright future"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Bethlehem, PA
    Current Employee - Auditor in Bethlehem, PA
    Recommends
    Approves of CEO

    Pros

    Good people, great vacation/pto policies; very flexible in work schedules, room for career advancement, tuition remibursement for college. Pension plan.

    Cons

    Healthcare benefits are not great. I feel they should be much better for the employees of such a well recognized health care system. Merit/cost of living increases could be better. There should be more and better employee recognition events/programs. I also feel that CIGNA did a disservice to many of it's employees when it change it's infracturre to career banding. By lumping job title into bands/families that don't really apply, it enabled CIGNA essentially to underpay some of its employees and prevent them from receiving the appropriate merit increases each year due to some people being at or over the "median" salary for the band the employee was forced into. That caused a lot of dissastification in the company.

    Advice to Management

    Make sure to give more respect and take better care of the foundation of your business as it is the foundation that holds the structure together. Don't forget the "little people".


  10. Helpful (1)

    "A job with flexiblility and average salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry Operator in Bethlehem, PA
    Current Employee - Data Entry Operator in Bethlehem, PA
    No opinion of CEO

    Pros

    Understanding of Work/Life Balance; Flexible Work Arrangements; Salary is average for area;

    Cons

    Benefits are not that good. Costs more to have them than not to. Budget is always running short. Could use overtime but budget doesn't allow, at least for certain departments. Raises are not that good. Not enough to cover cost of living and the rise of health insurance.

    Advice to Management

    Communication is key! Appreciative for a job well done. Lighten up a bit with fun stuff- get people involved.


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