Cigna Reviews | Glassdoor

Cigna Reviews

Updated May 27, 2017
1,425 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Cigna President and CEO David Cordani
David Cordani
701 Ratings

1,425 Employee Reviews

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Pros
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  1. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Director in Bloomfield, CT
    Current Employee - Marketing Director in Bloomfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 5 years)

    Pros

    Will gain solid professional experiences if in the right functional areas and supported by a progressive minded manager. The organization is very open to employees seeking new opportunities across the company and across functions. Solid leadership team, very smart.

    Cons

    Speed to market on new product development is a lag compared to competition, especially compared to start up companies. Ability to win in downmarket, especially within fully insured space. Upward mobility into VP ranks and above seems quite gated. Salary progression very limited over time, unless overachieving most of the years.

    Advice to Management

    Keep investing in professional growth of your employees. Enterprise strategy and vision is working. Need to become more reactive to external market changes and shifting demands. Maybe M&A is another tool to enhance your speed to market.


  2. Helpful (2)

    "Warning- Cigna HealthSprings Star+Plus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse Case Manager in Houston, TX
    Current Employee - Registered Nurse Case Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    There is not one good reason to work here. I love my team but feel sorry for the abusive system we all have to endure.

    Cons

    Very high turnover
    Zero Senior Leadership- fired
    Constant Corrective Action Plans and Sanctions from CMS and the State
    Poor provider network- constant access to care legislative complaints
    Providers call complaining they are not getting paid
    Doing the work of 4 people- no such thing as work life balance
    Unrealistic workload expectations.
    Get called and yelled at by director if don't have business cell phone and computer available on days off or vacation.
    Poor initial and continuous training
    Poor IT infrastructure
    Toxic work environment
    Siloed departments- no interdepartmental teamwork.
    Every man for themselves

    Advice to Management

    The business is not scalable in its present condition. I can't nor have not recommended friends or colleagues to work here. I feel guilty when new staff get hired and wonder if they will even make it through general orientation. I have been here for 4 years with hopes this thing would turn around after Cigna bought our company. Cigna seems to be a good company, however they bought a rotten lemon when they purchased HealthSprings. I am not convinced or confident of a positive business outlook for this company and have decided to leave.


  3. "best workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    great benefits, flexible schedule, lots of paid time off for vacation, cross training opportunities, quarterly bonuses, great morale committee

    Cons

    many changes in health policies causing sometime overflow of work...but that is expect in the insurance field.

    Advice to Management

    Stay positive through everything


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  5. "Sr Application Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bloomfield, CT
    Current Employee - Anonymous Employee in Bloomfield, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna (More than 3 years)

    Pros

    The company has great benefits and I really like the people I work with. The working environment is enjoyable and some work from home is encouraged.

    Cons

    IT processes can be a bit bureaucratic at times in terms of IT Governance requirements.


  6. "Physical therapie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physical Therapist in Madrid (Spain)
    Current Employee - Physical Therapist in Madrid (Spain)
    Recommends
    Positive Outlook

    I have been working at Cigna full-time (More than 5 years)

    Pros

    Good salary and schedule (not always)

    Cons

    Shifhts and work load not clear

    Advice to Management

    Good feeling o n tasks


  7. "operations manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time

    Pros

    bigger company with more opportunities

    Cons

    poor communication and management between departments

    Advice to Management

    communicate better


  8. "You decide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physician Educator/Coding Auditor
    Current Employee - Physician Educator/Coding Auditor
    Recommends

    I have been working at Cigna (More than 3 years)

    Pros

    Large company decent salary Remote work available

    Cons

    Micromanage management Very minimal personal training. System training. All meetings via teleconference little to no one on one training

    Advice to Management

    Calm down provide excellent training and there would be no need not micromanage.


  9. "Company is too geneous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Examiner
    Former Employee - Senior Claims Examiner
    Recommends

    I worked at Cigna full-time

    Pros

    Full time permanent work, healthcare, extremely generous vacation of several weeks, low production goals.

    Cons

    Claims examiner goals not set high enough. Not diverse. Some people have worked there for 10 years only paying HCFA.

    Advice to Management

    I was caught up in the transfer from Great West to Cigna and lost my position as I was on medical leave at the time. I have several friends who are still working from home for Cigna and complain constantly about how much they have to do (35-50 claims per DAY) and etc. (They refuse to do more than the goal and have time to shower/run pick up food because they have figured out ways to get around being watched). I now have to work for temp companies who offer NO benefits or insurance and have very high goals to meet (60 claims per HOUR).
    Cigna is losing a ton of money by setting such low goals and paying out 6+ weeks vacation a year to ungrateful employees.


  10. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work life balance is great.

    Cons

    Promoting based on tenure does not always equal good leadership which negatively impacts the culture.


  11. Helpful (3)

    "Claims Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, CA
    Current Employee - Anonymous Employee in Glendale, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cigna full-time (More than 8 years)

    Pros

    Work at home
    Pay is decent
    Casual business in office

    Cons

    Management
    Call center environment
    Call after call
    Employees who do well get punished
    Not enough recognition
    Need better training and management

    Advice to Management

    Need to stop the call tree. Hire more call center reps
    Not enough room to grow


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