Cigna Reviews | Glassdoor

Cigna Reviews

Updated January 13, 2018
1,603 reviews

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3.5
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Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
807 Ratings

1,603 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 10 years)

    Pros

    Compensation package is above market value

    Cons

    Depending on the department, there may not be Levels of promotion

    Advice to Management

    Your employees are the heart of your company


  2. "Great Work - Life Balance, Compensation & Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chattanooga, TN
    Former Employee - Anonymous Employee in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna full-time (More than 8 years)

    Pros

    Inclusive environment, appreciation shown for employees.

    Cons

    Company restructuring takes place too often

  3. "Experience Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experience Manager in Robinson, PA
    Current Employee - Experience Manager in Robinson, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 5 years)

    Pros

    Company is committed to it's employees, lots of mobility,

    Cons

    Training and new employee on-boarding leave a lot to be desired


  4. Helpful (1)

    "Excellent Job if Sucking Up is your Style"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate in Denison, TX
    Current Employee - Customer Service Advocate in Denison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    Good Paid time-off, Decent FMLA/STD benefits if having a medical emergency or a family member does.

    Cons

    Rules don't apply to everyone and favoritism is apparent

    Advice to Management

    Stop playing favorites and let people grow who work hard and are there to help the customers


  5. "Honesty is hard to find"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in New York, NY
    Current Employee - Operations Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 8 years)

    Pros

    Have worked here 9 years and 3 different jobs. I have worked with good and bad people, I’ve had opportunities when I tell people I want them and pursue them myself- no one gives you anything! It’s your career- manage it- don’t expect someone to give you something cause they won’t!
    David Cordani is a fantastic leader.
    ELT is also a solid group of leaders.
    Many at the top are retiring an team is altering its structure and providing more internal promotions and added responsibility - the believe in building leaders from within- all the way to the top and bottom.

    Cons

    Hard to get hired in externally at top
    Levels because managers promote from within- this is a pro and con, sometimes key strategic hires can enhance the team.
    The comp method to allocate changed a couple years ago - but many managers are still ranking and stacking.
    The chiefs have bonus programs
    The Indians have few bonus opportunities

    Advice to Management

    Train your managers on how to give feedback ! Many employees do not get appropriate feedback and think they are doing well - then when como time comes they get ranked at the bottom. Rather than performance managing some people, the standard is to job eliminate the bottom performers as it’s easier. If managers were trained in giving feedback these folks would know where they stand, in some cases improve, and naturally move on themselves.


  6. "4 years, great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Communications Specialist in Bloomfield, CT
    Current Employee - Marketing Communications Specialist in Bloomfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    Work life balance, ever evolving industry

    Cons

    large corporation can be hard for growth


  7. "Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Hartford, CT
    Current Employee - Project Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    Ton of opportunity to grow and move around.

    Cons

    Constant reorganization and shift in focus.

  8. Helpful (1)

    "Upper Mgmt gets it, lower doesn't..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative/Pharmacy Technician in Sioux Falls, SD
    Former Employee - Senior Customer Service Representative/Pharmacy Technician in Sioux Falls, SD
    Doesn't Recommend
    Positive Outlook

    I worked at Cigna full-time (More than 3 years)

    Pros

    Benefits start day 1, vacation time, computers are up to date. Upper management is very customer centric.

    Cons

    No opportunities for advancement, empty promises made by management, very set in their ways.

    Advice to Management

    Upper management is very nice, focused on the customer, and appreciated employees. Lower management has no idea how to really treat a customer. They don't care how you treat them as long as you make productivity stats and they look good to their boss.

    Management treats employees like a popularity contest and if your not the favorite, you lose.

    They need to clean house of the management in the SD location and start over. They need to listen to what employees say and follow thru not just tell them what they want to hear.

    I really loved working there but management sucks and they cause their employees a lot of stress.


  9. "Sales Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (More than 3 years)

    Pros

    good management, benefits and people

    Cons

    corporate, no social events,


  10. "Data Entry Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry Clerk in Nairobi (Kenya)
    Current Employee - Data Entry Clerk in Nairobi (Kenya)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    PTO ,
    Great team to work with

    Cons

    No flexi hours please look into that.Thanks

    Advice to Management

    Please include flexi hours


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