Cigna Reviews | Glassdoor

Cigna Reviews

Updated September 25, 2017
1,518 reviews

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1,518 Employee Reviews

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  1. Helpful (1)

    "Senior Case Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 10 years)

    Pros

    Flexible work hours, work at home,

    Cons

    No room for growth unless you know someone


  2. "Informatics Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Great Culture, Open doors, Team progress comes before personal progress.

    Cons

    Sometimes the work gets too monotonic.

  3. "Amazing people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriting Assistant in Philadelphia, PA
    Former Employee - Underwriting Assistant in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    People are great, very collaborative atmosphere

    Cons

    High expectations, but in an understandable way.


  4. Helpful (1)

    "the company makes billions but we can't afford forks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, CA
    Current Employee - Anonymous Employee in Glendale, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than 10 years)

    Pros

    location, salary, length of service

    Cons

    office politics, management, lack of advancement

    Advice to Management

    listen to your employees and what their needs are


  5. Helpful (2)

    "The "C" in cigna stands for Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Associate in Chattanooga, TN
    Current Employee - Care Associate in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Generous PTO time, great benefits with 401K match. Most managers are very understanding and there's always work to be done so you're never really bored. Co-workers are great and they always have some kind of event going on so it creates a fun atmosphere. Onsite gym and cafe is nice seeing as lunches are typically only 30 minutes.

    Cons

    Micromanaged to no end. You have to account for every minute you're there from the moment you clock in to the moment you leave. Schedules are prepared daily and they expect to go stick to it precisely- if you don't, it affects your "schedule adherence" which In turn effects your raise / ability to move up in the company. Mangers are nearly impossible to get in touch with, most stay in "do not disturb" all day. They always say "reach out to me if you need me" but emails and request will go unanswered for days. Everything revolves around numbers and times on a call. I often feel like quantity is better than quality with this company. Huge lack of training for new hires on the phones. If you're not company savvy, this job is NOT for you.

    Advice to Management

    Please stop hiring people that don't even know how to
    turn on a computer! The last batch of new hires was nothing but elderly ladies back in the workforce who didn't even know how to use email. Training needs to be more in depth- expecting someone who has never worked in a high volume call center to be "good and on their own" in less than 2 weeks is beyond ridiculous. All they do is cause more errors- some on which US (the people who know everything already) have to fix. It's a waste of time to hire someone who's never been on a computer.
    Also- please make communication to managers more available.


  6. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time

    Pros

    Pay is wonderful, flexible, off some holidays

    Cons

    Stuck with the same schedule for at least a year

    Advice to Management

    Be an advocate for your team.


  7. "Looking forward to leaving."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate in Moosic, PA
    Current Employee - Customer Service Advocate in Moosic, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than 5 years)

    Pros

    Good pay , 401k , pto people are friendly Too bad anthem merger didn't go thru Cafeteria had excellent food

    Cons

    Subpar med, pharm benefits, could be alot better. Inbound customer service people need a union No career opportunities or at very least , positions outside of customer service Companies in Nepa often brag career opportunities but in reality, just hot air. Looking forward to leaving. Thought I was stonewalled by management No realistic chance to succeed in there work environment

  8. "Approve and decline ltd claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - It's Claims Manager in Plano, TX
    Current Employee - It's Claims Manager in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (Less than a year)

    Pros

    Amazing atmosohere, great raining, and amazing pay

    Cons

    Must have a rough shell

    Advice to Management

    Keep it uo


  9. "Good company to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Reviwer in Bloomfield, CT
    Former Employee - Quality Reviwer in Bloomfield, CT

    I worked at Cigna full-time (More than 8 years)

    Pros

    flexibility, able to work from home, company uses PTO,

    Cons

    High deductible for insurance. company new system uses too many comp comp codes.


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Cigna full-time (Less than a year)

    Pros

    Flexibility, advancement opportunity, rewarding and challenging

    Cons

    complex, complex industry, challenging and changing industry

    Advice to Management

    put the right people in the right roles


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