Cigna 1,330 Reviews | Glassdoor

Cigna Reviews

Updated February 22, 2017
1,330 reviews

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Full-time Part-time

1,330 Employee Reviews

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Pros
Cons
  • Work life balance can be tough sometimes (in 54 reviews)

  • Surprisingly expensive health insurance for an insurance company (in 38 reviews)

More Pros and Cons

  1. Helpful (1)

    "Care Senior Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time

    Pros

    Benefits, Work/Life balance, Great managemetn

    Cons

    Department tends to get a little cofnusing


  2. "Great family oriented work culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TECDP Program Associate in Philadelphia, PA
    Current Employee - TECDP Program Associate in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    I like the CEO and the top lvl execs and the company culture and strategy. Great company to work for in the health care industry. I believe Cigna is the pioneer the industry.

    Great Brand presence and marketing. I actually really like the Cigna brand despite not liking the industry.

    Easy to move to a new team if you get bored. Company wants employees to stay.

    Generally an ethical company where people don't try to take shortcuts that will harm customers.

    Everyone is easy going and work from home is common here.

    Ample amount of PTO and paid holidays.

    Cons

    Unfortunately if you are in IT the company does not provide much technical growth. Unless you are an IT principal or system architect, your job might be outsourced to contractors and you will be forced to be a project manager, people manager, or business analyst and do paper pushing work or have meetings all day. Much of the technology you use is big box software from IBM so the skills only transfer between employers if other companies use the same technology. Work is very siloed. People have been doing the same thing for 15+ years.

    Advice to Management

    Stop outsourcing your IT and hiring contractors if you want your software to work better.


  3. "RN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Charlotte, NC
    Former Employee - Registered Nurse in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    My boss was fair, diplomatic and the work environment was wonderful and supportive

    Cons

    I cant think of any, i loved working there


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time

    Pros

    Great company to work for. The culture and flexibility are two of the best perks.

    Cons

    Some career opportunities, more would be nice.


  6. "Great pay, favoritism for shifts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time

    Pros

    Great pay, low turnover for ambitious workers. If you don't see yourself staying at the same location for at last 5 years before changing departments, it may not be for you. Training was well done, but call centers are not a lifetime career for many. Benefits and flexible schedules to work from home was great, but expect odd holidays and mandatory overtime to met quotas.

    Cons

    Team building was not for my introverted personality, escalated callers reflect badly on your metrics (and your bonuses), and content reps often are the replaceable reps, so have your goals ready to better yourself outside of just being in a cubicle every day.

    Advice to Management

    Be gentle to work place environment. Not everyone learns the same, so take time to build trust with each team member so there is less turnover and more accountability to stay motivated.


  7. "Customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Able to work in town.

    Cons

    Salary needs to increase in area.

    Advice to Management

    None.


  8. Helpful (1)

    "Current Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at Cigna full-time

    Pros

    Large company. Decent training program.

    Cons

    Below market pay. A lot of stuff on your plate for the pay. Below average health benefits, which is strange for a healthcare company.


  9. "Big Data Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good benefits, work life balance, the rest depends on manager

    Cons

    typical large company culture and environment


  10. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bourbonnais, IL
    Former Employee - Anonymous Employee in Bourbonnais, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    The customer service team worked together very well.

    Cons

    Management was not respectful to its staff

    Advice to Management

    Treat people with respect and recognize without their efforts you would not have gainful employment.


  11. "Ltd claim manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna full-time

    Pros

    Great company, room for advancement

    Cons

    Long hours, managers are overloaded on claims



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