Cigna Reviews | Glassdoor

Cigna Reviews

Updated August 16, 2017
243 reviews

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243 Employee Reviews

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More Pros and Cons

  1. "In need of better management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great salary.Security is the best

    Cons

    Always have to be on edge about whether or not your job is going to be cut.Lousy management


  2. "Trickery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Moosic, PA
    Former Employee - Customer Service Associate in Moosic, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    pay, they are forcing me to enter 5 words

    Cons

    micro-management, benefits, customer relations, no direction, financially abusing your customers

    Advice to Management

    Ease up on the micro-managing. Provide real solutions for issues. Just quit altogether. BYE

  3. "Not a great place to accelerate/start a career in tech/it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Architect
    Former Employee - Senior Software Architect
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    This place is great for people who are looking for some level of job security. It is common to have people who have been with the company for 20 years.
    Generally 9-5, work life balance, no weekends
    Promotes fitness and healthy living

    Cons

    Massive hiring of consultants and contractors
    Incompetent staff
    Meetings and meetings of meetings
    Every single move and decision requires mass consensus and multiple levels of sign offs
    General disorganization across teams
    High deductible insurance plan for employees (ironic)
    Not great for learning new skills or being a good software engineer

    Advice to Management

    Less bureaucracy and meetings. Start hiring more full time employees. Pay people market rates.


  4. Helpful (2)

    "No real pros"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Pharmacy Technician in Nashville, TN
    Former Employee - Certified Pharmacy Technician in Nashville, TN
    Doesn't Recommend
    Negative Outlook

    I worked at Cigna full-time (More than 3 years)

    Pros

    Great hours when you weren't forced into mandatory overtime

    Cons

    No balance between home and work time, low pay, no room for advancement


  5. Helpful (3)

    "Not a huge fan of Cigna overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Senior Associate in Eden Prairie, MN
    Former Employee - Care Senior Associate in Eden Prairie, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Good vacation/holiday package, great team that I worked with and management who cared but ultimately not an incredible work environment or company , good work/life balance

    Cons

    401k match was minimal, sick days are tied into your PTO, slow to move processes internally, slow to adapt to changing regulatory environments, upward mobility is almost impossible, even lateral movement is extremely difficult, don't see a real future at Cigna, high turn over rate, not technologically advanced in any way

    Advice to Management

    Revamp processes so you can retain employees and not have such high turnover rate especially within customer service. Promote from within. Update technology!


  6. "Not loyal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Just to have a job

    Cons

    Employees really don't matter. You could save the company millions one day and be laid off and fighting for unemployment the next.

    Advice to Management

    Show some appreciation to your employees


  7. "Good place if you are in need of job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cigna full-time

    Pros

    The benefits are good.

    Cons

    Everything is monitored. Must adhere to metric goals. Very unstructured company

  8. "I liked my duties but disliked the management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Coordinator in Eden Prairie, MN
    Former Employee - Care Coordinator in Eden Prairie, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 8 years)

    Pros

    Great benefits like a 401k match and great healthcare. There were causes that the departments supported that was a nice feeling such as for the national alliance for mental health.

    Cons

    The management is discriminatory in making promotions. They pick their favorites not based on performance to get raises, but on who they personally like. Do not enforce policies such as tardiness fairly

    Advice to Management

    Use honesty in your review process.


  9. "Not a realistic long term job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Competitive pay for the area and immediate PTO

    Cons

    Unrealistic expectations from managers, poor office moral, no structure, no communication, no SOP's....

    Advice to Management

    My office needs managerial training and a dedicated trainer or team leads. An HR consultant that can come on site regularly to check in on employees and provide corrective managerial etiquette.


  10. Helpful (1)

    "Nurse Case Manager-embedded care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Baltimore, MD
    Former Employee - Registered Nurse in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    The salary is excellent and so are the benefits

    Cons

    Meaningless meetings, no work life balance, LPNs supervise RNs, RNs performing tasks that should be assigned to coders. Many more problems, company is currently sanctioned by medicare.

    Advice to Management

    Get out of your office and see what is really going on.


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