Cigna Reviews | Glassdoor

Cigna Reviews

Updated November 15, 2017
492 reviews

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  1. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Cigna full-time

    Pros

    Located in Center City Philadelphia

    Cons

    With so many stores around its hard not to over spend

    Advice to Management

    Continue higher education partnerships


  2. "Senior Claims Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Analyst in Baltimore, MD
    Current Employee - Senior Claims Analyst in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 10 years)

    Pros

    work from home, work independently

    Cons

    poor communication, everyone doesn't know how to look for the information needed to adjudicate claims correctly, placing the responsibility to those that do know where to obtain information difficult to meet production

    Advice to Management

    Communication to your employees is essential

  3. "Over-all Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time

    Pros

    Great work schedule flexibility. Fair work life balance

    Cons

    Budgeting for many departments need to be looked at IT positions should be paid as such and should not be based on operation based departments. More opportunity for growth is needed. Only 1 merit raise opportunity per year pay increases are not fairly distributed.

    Advice to Management

    Work to find ways to reward employees through out the year instead of waiting for a once a year raise.


  4. "Great Summer Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna as an intern

    Pros

    People were awesome, great program set up that has lots of social events, formal training, speakers, etc

    Cons

    Somewhat boring after only 3 months

    Advice to Management

    None, great experience with my manager.


  5. "Senior Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative
    Former Employee - Senior Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    Full benefit and paid training

    Cons

    no cons for this company


  6. Helpful (1)

    "Senior Case Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 10 years)

    Pros

    Flexible work hours, work at home,

    Cons

    No room for growth unless you know someone


  7. "Informatics Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Great Culture, Open doors, Team progress comes before personal progress.

    Cons

    Sometimes the work gets too monotonic.

  8. Helpful (2)

    "The "C" in cigna stands for Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Associate in Chattanooga, TN
    Current Employee - Care Associate in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Generous PTO time, great benefits with 401K match. Most managers are very understanding and there's always work to be done so you're never really bored. Co-workers are great and they always have some kind of event going on so it creates a fun atmosphere. Onsite gym and cafe is nice seeing as lunches are typically only 30 minutes.

    Cons

    Micromanaged to no end. You have to account for every minute you're there from the moment you clock in to the moment you leave. Schedules are prepared daily and they expect to go stick to it precisely- if you don't, it affects your "schedule adherence" which In turn effects your raise / ability to move up in the company. Mangers are nearly impossible to get in touch with, most stay in "do not disturb" all day. They always say "reach out to me if you need me" but emails and request will go unanswered for days. Everything revolves around numbers and times on a call. I often feel like quantity is better than quality with this company. Huge lack of training for new hires on the phones. If you're not company savvy, this job is NOT for you.

    Advice to Management

    Please stop hiring people that don't even know how to
    turn on a computer! The last batch of new hires was nothing but elderly ladies back in the workforce who didn't even know how to use email. Training needs to be more in depth- expecting someone who has never worked in a high volume call center to be "good and on their own" in less than 2 weeks is beyond ridiculous. All they do is cause more errors- some on which US (the people who know everything already) have to fix. It's a waste of time to hire someone who's never been on a computer.
    Also- please make communication to managers more available.


  9. "HR Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Cigna full-time

    Pros

    world class, progressive, cost-conscious, teamwork, developed staff,

    Cons

    too large, closed offices, leadership changes


  10. "Nice company, felt like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Peer Lead in Philadelphia, PA
    Former Employee - Peer Lead in Philadelphia, PA
    Recommends
    Positive Outlook

    I worked at Cigna full-time (More than 5 years)

    Pros

    Friendly, understanding managers, and caring coworkers made this company a joy to work for and very awesome place to be introduced to the corporate america type setting.

    Cons

    Very beholden to metric type analytics and my name was 343315 if you understand what i'm getting at. The bottom line is, as it is anywhere, money. This is the real world and this means it's about the dollar.

    Advice to Management

    Hire me back! please, i swear i'll be good this time. Ha ha just kidding, that's my type of humor, and you guys appreciated it. Thank you.


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