Cigna Reviews | Glassdoor

Cigna Reviews

Updated June 25, 2017
1,447 reviews

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1,447 Employee Reviews

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  1. Helpful (1)

    "Cigna career advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Denver, CO
    Current Employee - Senior Financial Analyst in Denver, CO
    No opinion of CEO

    I have been working at Cigna full-time (Less than a year)

    Pros

    It's nice to have work at home opportunities.

    Cons

    Health benefits could be better.


  2. "Trickery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Moosic, PA
    Former Employee - Customer Service Associate in Moosic, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    pay, they are forcing me to enter 5 words

    Cons

    micro-management, benefits, customer relations, no direction, financially abusing your customers

    Advice to Management

    Ease up on the micro-managing. Provide real solutions for issues. Just quit altogether. BYE


  3. Helpful (2)

    "Warning- Cigna HealthSprings Star+Plus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse Case Manager in Houston, TX
    Current Employee - Registered Nurse Case Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    There is not one good reason to work here. I love my team but feel sorry for the abusive system we all have to endure.

    Cons

    Very high turnover
    Zero Senior Leadership- fired
    Constant Corrective Action Plans and Sanctions from CMS and the State
    Poor provider network- constant access to care legislative complaints
    Providers call complaining they are not getting paid
    Doing the work of 4 people- no such thing as work life balance
    Unrealistic workload expectations.
    Get called and yelled at by director if don't have business cell phone and computer available on days off or vacation.
    Poor initial and continuous training
    Poor IT infrastructure
    Toxic work environment
    Siloed departments- no interdepartmental teamwork.
    Every man for themselves

    Advice to Management

    The business is not scalable in its present condition. I can't nor have not recommended friends or colleagues to work here. I feel guilty when new staff get hired and wonder if they will even make it through general orientation. I have been here for 4 years with hopes this thing would turn around after Cigna bought our company. Cigna seems to be a good company, however they bought a rotten lemon when they purchased HealthSprings. I am not convinced or confident of a positive business outlook for this company and have decided to leave.


  4. Helpful (1)

    "Very caring and professional individuals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Manager in Pittsburgh, PA
    Current Employee - Disability Manager in Pittsburgh, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    People are genuine and truly care about you as an employee. The benefits are ok, could be better. Generous vacation, and tuition reimbursement is pretty good.

    Cons

    Promised a spot to excel within 9 months- did not happen. They say it's easy for people to move about the company, however, that's not true unless it's a lateral move.

    Advice to Management

    IT advancement, salary increase, mobility through company


  5. "Grievance Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grievance and Appeals Specialist in Houston, TX
    Current Employee - Grievance and Appeals Specialist in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Able to work from home
    PTO
    Management is understanding

    Cons

    Not enough staff to work in certain departments

    Advice to Management

    Make sure each department is fully staffed so your team member's aren't forced to work mandatory overtime 6 days weekly.


  6. Helpful (3)

    "Claims Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, CA
    Current Employee - Anonymous Employee in Glendale, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cigna full-time (More than 8 years)

    Pros

    Work at home
    Pay is decent
    Casual business in office

    Cons

    Management
    Call center environment
    Call after call
    Employees who do well get punished
    Not enough recognition
    Need better training and management

    Advice to Management

    Need to stop the call tree. Hire more call center reps
    Not enough room to grow


  7. Helpful (2)

    "No real pros"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Pharmacy Technician in Nashville, TN
    Former Employee - Certified Pharmacy Technician in Nashville, TN
    Doesn't Recommend
    Negative Outlook

    I worked at Cigna full-time (More than 3 years)

    Pros

    Great hours when you weren't forced into mandatory overtime

    Cons

    No balance between home and work time, low pay, no room for advancement


  8. Helpful (3)

    "Not a huge fan of Cigna overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Senior Associate in Eden Prairie, MN
    Former Employee - Care Senior Associate in Eden Prairie, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Good vacation/holiday package, great team that I worked with and management who cared but ultimately not an incredible work environment or company , good work/life balance

    Cons

    401k match was minimal, sick days are tied into your PTO, slow to move processes internally, slow to adapt to changing regulatory environments, upward mobility is almost impossible, even lateral movement is extremely difficult, don't see a real future at Cigna, high turn over rate, not technologically advanced in any way

    Advice to Management

    Revamp processes so you can retain employees and not have such high turnover rate especially within customer service. Promote from within. Update technology!


  9. Helpful (5)

    "Don't walk, run away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Data Analyst Senior Associate in Baltimore, MD
    Former Employee - Provider Data Analyst Senior Associate in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    Provided complimentary supplies on day one and my supervisor was very nice.

    Cons

    Very poor management. Very poor salary, i felt into destitution after I took this job. Extremely poor training. Very small desk, not even my chair was comfortable. Working from a laptop instead of an actual desktop was not preferable. No room for advancement. Minimal support provided. NO accountability at all levels. Sanction by US Gov't prevented bonuses from being paid out. Health-Spring has been sanctioned for about 2 years... Wasn't informed about that during my interview.

    Advice to Management

    Pay people what they're worth. Upgrade the technology. Provide adequate training to your staff.


  10. "I liked my duties but disliked the management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Coordinator in Eden Prairie, MN
    Former Employee - Care Coordinator in Eden Prairie, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 8 years)

    Pros

    Great benefits like a 401k match and great healthcare. There were causes that the departments supported that was a nice feeling such as for the national alliance for mental health.

    Cons

    The management is discriminatory in making promotions. They pick their favorites not based on performance to get raises, but on who they personally like. Do not enforce policies such as tardiness fairly

    Advice to Management

    Use honesty in your review process.


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