Cigna Reviews | Glassdoor

Cigna Reviews

Updated May 21, 2017
1,418 reviews

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Full-time Part-time

1,418 Employee Reviews

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  1. "Low wages for work performed, micro managing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Premium Accounting Specialist in Austin, TX
    Current Employee - Senior Premium Accounting Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 10 years)

    Pros

    Cafeteria onsite, free parking, able to earn fitness bonuses, you are able to pick your own work schedule and some work from home positions available

    Cons

    I feel the supervisors are of poor quality, you are micro managed in the department that I work in and in some instances favoritism is very apparent

    Advice to Management

    I feel that the work environment needs to be looked at and the code of ethics of supervisors as they do not follow them but hold their employees to follow it.


  2. "Medical Claims Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denison, TX
    Former Employee - Anonymous Employee in Denison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    Helping customers make the most of their insurance benefits.

    Cons

    Company cares more about numbers than people needing help.
    I came from a very distinguished corporate bank and was unfortunately laid off. I made the mistake of thinking Cigna would be another professional environment to be a part of...I was wrong. In my 28 years in management, I have never witnessed such ruthless behavior my team managers and even the site "leader". Truly uncaring towards customers and associates.

    Advice to Management

    There is not enough room for me to teach adults how to treat people and have work ethic.


  3. Helpful (1)

    "Solid Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Bloomfield, CT
    Current Employee - Senior Director in Bloomfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 8 years)

    Pros

    CEO David Cordani is a phenomenal leader with a great vision. Company is trying to do right by its customers and provider partners, and lead the industry in positive change.

    Cons

    Tries to do too many things just good enough, as opposed to focusing on fewer things (products, initiatives, etc.) and doing those things completely.


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  5. Helpful (1)

    "Ok Company, poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Bloomfield, CT
    Former Employee - Anonymous Employee in Bloomfield, CT

    I worked at Cigna full-time (Less than a year)

    Pros

    There is a lot of opportunity to work at home and it is an expanding and changing industry. The building and grounds were amazing.

    Cons

    Management was not open to difficulties outside of work. Felt like I had been pushed out of the position. My last two projects were not graded and I felt as though I was improving greatly. No empathy from manager, poor communication between training and management. Felt I was set as an example. Favoritism was definitely shown.


  6. "Csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Houston, TX
    Current Employee - Csr1 in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (Less than a year)

    Pros

    Work from home, salary, vacation time

    Cons

    The location, the office set up is dreary

    Advice to Management

    The location needs to be updated.


  7. "Dental Customer Service Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Systems Analyst in Moosic, PA
    Former Employee - Computer Systems Analyst in Moosic, PA
    Doesn't Recommend

    I worked at Cigna full-time (Less than a year)

    Pros

    - good pay and good benefits

    Cons

    - managers were not approachable, friendly or helpful


  8. "RN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Charlotte, NC
    Former Employee - Registered Nurse in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    My boss was fair, diplomatic and the work environment was wonderful and supportive

    Cons

    I cant think of any, i loved working there


  9. "Great family oriented work culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TECDP Program Associate in Philadelphia, PA
    Current Employee - TECDP Program Associate in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    I like the CEO and the top lvl execs and the company culture and strategy. Great company to work for in the health care industry. I believe Cigna is the pioneer the industry.

    Great Brand presence and marketing. I actually really like the Cigna brand despite not liking the industry.

    Easy to move to a new team if you get bored. Company wants employees to stay.

    Generally an ethical company where people don't try to take shortcuts that will harm customers.

    Everyone is easy going and work from home is common here.

    Ample amount of PTO and paid holidays.

    Cons

    Unfortunately if you are in IT the company does not provide much technical growth. Unless you are an IT principal or system architect, your job might be outsourced to contractors and you will be forced to be a project manager, people manager, or business analyst and do paper pushing work or have meetings all day. Much of the technology you use is big box software from IBM so the skills only transfer between employers if other companies use the same technology. Work is very siloed. People have been doing the same thing for 15+ years.

    Advice to Management

    Stop outsourcing your IT and hiring contractors if you want your software to work better.


  10. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bourbonnais, IL
    Former Employee - Anonymous Employee in Bourbonnais, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 3 years)

    Pros

    The customer service team worked together very well.

    Cons

    Management was not respectful to its staff

    Advice to Management

    Treat people with respect and recognize without their efforts you would not have gainful employment.


  11. Helpful (1)

    "Cigna"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    Compensation was reasonable, that pretty much sums that pros up.

    Cons

    The insurance offered is the worst I have ever seen, the rates and coverage are ridiculous. It is more beneficial to seek insurance elsewhere. The training process is almost non-existent, they do not follow their own guidelines as far as anything goes. It is a very unprofessional place to work, people wearing ripped jeans, sneakers, and headphones. Watching movies, taking/making personal calls, playing games is a constant activity for their employees. Favoritism is played for employees among their young supervising staff.

    Advice to Management

    Pay attention to your employees and stop acting like work is your playground!


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