Cigna Reviews | Glassdoor

Cigna Reviews

Updated July 22, 2017
1,469 reviews

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1,469 Employee Reviews

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  1. "Great, fun place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Assistant in Phoenix, AZ
    Current Employee - Medical Assistant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Teamwork, lots of opportunity to change career goals, move up and apply from within. Insurance coverage from day one.

    Cons

    Insurance benefits are pricey, aprox $200 every 2 weeks for 2 people.

    Advice to Management

    Make insurance more affordable for it's employees, lower deductibles or provide more pay to make up for insurance rates.


  2. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Analyst/Technical Coach in Phoenix, AZ
    Current Employee - Customer Service Analyst/Technical Coach in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    Work Life balance, competitive pay, They make it easy to move up in the organization. lots of different areas t o try

    Cons

    naThey make it easy to move up in the organization. lots of different areas t o try

    Advice to Management

    Incorporate other types of interview questions, no just the standard behavioral.. Give people a chance to sell themselves on what their abilities can actually bring to the table.

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Cigna full-time (More than a year)

    Pros

    Reasonably steady job, light job pressure

    Cons

    Lack of career growth opportunities, overstaffed

    Advice to Management

    Manage teams efficiently and in cost effective way


  4. "great place for working mothers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Chicago, IL
    Former Employee - Business Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna full-time (More than 10 years)

    Pros

    the pay and vacation time

    Cons

    globalization and thr out sourcing,

    Advice to Management

    I enjoyed my time


  5. "good company, could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Pharmacist in Houston, TX
    Current Employee - Clinical Pharmacist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    coworkers, benefits, flexible scheudule. it's great for people who are looking for a work like balance... not so great if you're looking to put your nose the the grindstone and make some vertical moves in your career.

    Cons

    organization structure, communication. since the company is global it seems like there is alot of redundancy in processes. improvements could be made in streamlining work and improving efficiency.

    Advice to Management

    might be useful for managers to communicate across departments to get a better understanding of how individual pieces fit into the larger org puzzle


  6. Helpful (1)

    "Case manager specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager Specialist in Pittsburgh, PA
    Former Employee - Case Manager Specialist in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Pay rate and paid time off is generous
    Work at home

    Cons

    Workload too high
    Turnover high despite good pay and work at home opportunities
    Coverage of one another and two case loads in order to use vacation time
    Annual review process not fair or consistent and do not seem to be performance based
    Bonuses distributed unequally or not at all
    Annual raises are lacking after the initial hiring rate
    Bonuses do not equal time and money spent to do things like being a preceptor.

    Advice to Management

    Good managers promote growth and a strong team
    It is not a good idea to promote based on who you know.
    Address the offender/person as needed instead of the entire team when something needs corrected. Strength not weakness and backing away from what needs done. You are the manager.


  7. Helpful (2)

    "Poor work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LTD Claim Manager II in Plano, TX
    Former Employee - LTD Claim Manager II in Plano, TX
    Doesn't Recommend

    I worked at Cigna full-time (More than 3 years)

    Pros

    Each day was different and felt like investigator putting all the pieces of the puzzle together; work content enjoyable. Believe in promoting from within and one can work themselves up through the company.

    Cons

    Cannot complete workload without overtime and very poor work-life balance. But if you did complete your workload, you were rewarded with more work. There isn't formal management training and my boss had no managerial skills what-so-ever.

    Advice to Management

    Train your team leaders better. Job shadowing is not enough.

  8. "Good Company!"

    StarStarStarStarStar
    Former Employee - Client Services in Denver, CO
    Former Employee - Client Services in Denver, CO
    Recommends

    I worked at Cigna full-time (More than a year)

    Pros

    I enjoyed my time at Cigna

    Cons

    Computer systems are somewhat out dated.

    Advice to Management

    Update and integrate your computer systems. A lot of time is spent gathering information from different systems.


  9. "Systems Analyst Senior Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst Senior Specialist in Philadelphia, PA
    Current Employee - Systems Analyst Senior Specialist in Philadelphia, PA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Cigna full-time (More than 5 years)

    Pros

    You can buy up to a week of vacation and get 18 vacation days (plus holidays) as a a college entry job and 24 days (plus holidays) as a senior specialist/ manager.

    Cons

    Merit increases are LOW and not much management incentive. The management team keeps pushing workers to work more hours and to be "innovative" but does not provide the means or incentives across the enterprise for this to take place. Continuous budget cuts means that the management forgets about employees - there are no employee appreciations/ incentives/ ways of giving thanks on my team. You get a merit increase and bonus once per year and that is always capped at a low percentage.

    Advice to Management

    Treat your employees like you want them to treat the job, provide incentives and thank your people. Adjust your salaries to the industry market rates to keep people interested in being highly competitive and feeling appreciated. Especially after providing support for nights and weekends on top of


  10. Helpful (1)

    "grievance Appeals Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Cigna (Less than a year)

    Pros

    pays good and benefits i guess

    Cons

    department is going through changes daily. no solid structure

    Advice to Management

    Don't violate stay in compliance.


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