Cincinnati Bell Reviews | Glassdoor

Cincinnati Bell Reviews

Updated January 7, 2017
19 reviews

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Ted Torbeck
6 Ratings

19 Employee Reviews

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Pros
  • Good benefits, vacation, and compensation (in 10 reviews)

  • Great pay, great benefits good schedule, good pay (in 9 reviews)

Cons
  • no racial or gender equality in upper management (in 5 reviews)

  • Unreliable product, difficult to meet sales goals depending on territory assigned (in 3 reviews)

More Pros and Cons

  1. "tech support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Cincinnati, OH
    Former Employee - Call Center Representative in Cincinnati, OH

    I worked at Cincinnati Bell (More than a year)

    Pros

    easy job for students who have work to do

    Cons

    pay, "promotion" system, workload increased daily


  2. "Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales in Cincinnati, OH
    Former Employee - Outbound Sales in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworker's were good people. Enjoyed learning from some of the senior reps.

    Cons

    Goals were unattainable and the potential commission was greatly misrepresented. Outbound sales is a dying thing, most don't answer the phone, and those that do are typically in early stages of dementia.

    Advice to Management

    More realistic goals & stop misrepresenting the average commission. The hours are impossible, add to that the stress of people not even answering their phones and you end up with a losing team.


  3. Helpful (1)

    "Unless you're a middle aged white man, you don't want to work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cincinnati Bell full-time

    Pros

    I have a great boss who cares about what I'm interested in working on and helps me pursue opportunities for growth.

    Cons

    Very, very inconsistent workload. My manager doesn't seem to know what my job actually is and therefore gives me tasks she just doesn't want to do herself - things a secretary could do. The work environment is hostile to women, as well as racial and sexual minorities. I hear racial and sexual slurs on a weekly basis. I reported an instance of sexual harassment to HR several months ago, and while the experience with the HR rep was very positive, nothing ever happened to the two offenders (other than a slap on the wrist). Even among the few female employees I've talked to, there's a general resignation that "boys will be boys" and that eventually I'll get used to it.

    Advice to Management

    Show some respect to your employees - not just the middle aged white men you so conveniently keep promoting to upper management.


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  5. Helpful (1)

    "Senior Technical Staff Member"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH

    I worked at Cincinnati Bell full-time

    Pros

    Very laid back. Downtown location.

    Cons

    Very unprofessional culture. Undefined job roles. Lack of ownership of technology (too many vendors). Very racially insensitive to say the least.


  6. Helpful (2)

    "If you are a prospective employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norwood, OH
    Former Employee - Customer Service Representative in Norwood, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cincinnati Bell full-time

    Pros

    There is nothing positive about this company, it is a very stressful environment and management does not give two hoots about the hostile environment.

    Cons

    This is a horrible place for people of color to work.

    Advice to Management

    Stop promoting based on race, you have lost some valuable people as the result of your bigotry.


  7. "Good money/bad management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative in Cincinnati, OH
    Current Employee - Field Sales Representative in Cincinnati, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Can make up to $100K a year with 50-60 work hours a week.

    Cons

    Expected to work 6 days a week. Company will call for meetings with less than 24 hour notice. Management are all comparable to used car salesmen.

    Advice to Management

    Keep promises you make to employees.


  8. "Won't recommend Cincinnati Bell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cincinnati Bell full-time (More than 5 years)

    Pros

    The people doing the actual work are great people to work with.

    Cons

    Continuing layoffs, no flexible hours, unreasonable amount of hours without appreciation, don't care about employees


  9. "They have absolutely no regard for the value of a proven dependable, proficient employee when cutting cost."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Verification & Payment Processing Specialist in Cincinnati, OH
    Former Employee - Billing Verification & Payment Processing Specialist in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook

    I worked at Cincinnati Bell full-time (More than 8 years)

    Pros

    Working for a contracting company as a CBT employee you don't have to deal with their upper managements lack of knowledge with regard to each employee's job responsibilities.

    Cons

    Continued relocation of employee's from place to place and unacceptable work environments. Upper managements main level of importance is finding ways to cut cost no matter how much an employee is valued, recommended, or how it will affect their internal or external customers & vendors.

    Advice to Management

    Take serious consideration to respecting immediate supervisors, co-workers, and internal and external customers opinions and recommendations as valuable information prior to down sizing departments.


  10. "horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Beavercreek, OH
    Former Employee - Sales Representative in Beavercreek, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cincinnati Bell full-time (More than a year)

    Pros

    great employees and reasonable hours . great for students. being able to work wit general public if you are a people person. being in a fast paced enviroment working with technology.

    Cons

    company doesnt have up to date products that helps with sales and they complain about your goals not being met on a constant basis, especially when our competitors like , sprint verizon and att were easily accessible. the managers and owner of the franchise are constantly ignoring employee input on how to make sales better and make the store experience better.. there is no room for advancemnt. just an all around out of date company who sells useless products that break and/ or usually are defective or refurbished and sold as new.. horrible..

    Advice to Management

    listen to your employees stop worrying about your money and pay better attention to your customer base.. invest in better product.. sell a product that is competition to your competitors.


  11. "Terrible management. Don't care about employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cincinnati Bell full-time (More than a year)

    Pros

    Good benefits because its union

    Cons

    poor conditions, constant turnover, management dishonest

    Advice to Management

    Try to listen to your employees


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