Cincinnati Bell Reviews | Glassdoor

Cincinnati Bell Reviews

Updated May 27, 2017
139 reviews

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Full-time Part-time

3.3
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Ted Torbeck
45 Ratings

139 Employee Reviews

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Pros
  • Good benefits, vacation, and compensation (in 10 reviews)

  • Great pay, great benefits good schedule, good pay (in 9 reviews)

Cons
  • no racial or gender equality in upper management (in 5 reviews)

  • Unreliable product, difficult to meet sales goals depending on territory assigned (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not really a good place to work, but a way to earn a decent paycheck"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Consultant in Cincinnati, OH
    Former Employee - Communications Consultant in Cincinnati, OH
    Doesn't Recommend

    Pros

    good pay overall- not enough on the hourly to do some of the customer service things they ask. But commission helps make up for it.
    good benefits.

    Cons

    poor management team
    didn't care about employees
    no work/life balance
    If you apply for another job within the company, management gets upset. Even if you talk to them about wanting to try something else.

    Advice to Management

    Look more within your company when hiring. Also show more recognition toward employees. You don't feel wanted at the company.


  2. Helpful (1)

    "Its not a good place to work for anybody unless you can join the "good old boys" club of the CEO"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good vacation and holidays. Decent helathcare plan. Good progress if you can join the "yes sir" club and do work as a slave. Bonus plan is good.

    Cons

    Each qtr they met the WS numbers by cutting cost by letting go their best employees. Its only the good old boys of the CEO are running the company who does not have any vision or long term goal (other than fulfilling their pockets). The co would be bought by AT&T or somebody like that, but two much debt is preventing anybody to make an offer. This company should be last place on your mind if you're thinking of employment.

    Advice to Management

    Remove some of the Yes Men VPs, dir, and clueless GMs. Create a work environment where outside the box ideas are welcomed and appreciated and not what you're trying to listen


  3. Helpful (1)

    "Started out pretty decent but as the board and executives started the slow process of bankrupting a cash cow it got bad."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Cincinnati, OH
    Former Employee - Team Leader in Cincinnati, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are some extremely smart competent employees there, dedicated and worthy.

    Cons

    Incompetent, petulant executives with no working knowledge of the world, that have driven morale to an all time low.

    Advice to Management

    The board must be purged of those that made the IXC decision, as well as the CEO and all the VP yes men that now occupy those positions.


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  5. "Middle Management Old Skool (Under-schooled Clique) Is Obstructive to Productivity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Manager in Cincinnati, OH
    Current Employee - Retail Sales Manager in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cincinnati Bell full-time (More than 3 years)

    Pros

    Excellent leadership utilizing top of the line research, demographics, latest psychological sales research and implementation into personnel management and open door from entry level communications consultant to the CEO.

    Cons

    IF you use the open door, it makes the middle managers look bad and they find a way to get rid of you!
    The top does not know what the middle is making the bottom do. And it is very frustrating. Also likely why the company is not still an A+ company like it used to be, sadly. generations of my family have worked here.

    Advice to Management

    Make it easier for the very top to know that the middle is actually doing what they want and think they are doing, and that the bottom isn't getting persecuted for carrying out the excellent training they are receiving, especially in retail. It really is excellent training, with excellent science and reasoning behind it, but once the management skills get to the stores, the other managers make sure its tossed?!


  6. "Terrible management. Don't care about employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cincinnati Bell full-time (More than a year)

    Pros

    Good benefits because its union

    Cons

    poor conditions, constant turnover, management dishonest

    Advice to Management

    Try to listen to your employees


  7. "horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Beavercreek, OH
    Former Employee - Sales Representative in Beavercreek, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cincinnati Bell full-time (More than a year)

    Pros

    great employees and reasonable hours . great for students. being able to work wit general public if you are a people person. being in a fast paced enviroment working with technology.

    Cons

    company doesnt have up to date products that helps with sales and they complain about your goals not being met on a constant basis, especially when our competitors like , sprint verizon and att were easily accessible. the managers and owner of the franchise are constantly ignoring employee input on how to make sales better and make the store experience better.. there is no room for advancemnt. just an all around out of date company who sells useless products that break and/ or usually are defective or refurbished and sold as new.. horrible..

    Advice to Management

    listen to your employees stop worrying about your money and pay better attention to your customer base.. invest in better product.. sell a product that is competition to your competitors.


  8. "They have absolutely no regard for the value of a proven dependable, proficient employee when cutting cost."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Verification & Payment Processing Specialist in Cincinnati, OH
    Former Employee - Billing Verification & Payment Processing Specialist in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook

    I worked at Cincinnati Bell full-time (More than 8 years)

    Pros

    Working for a contracting company as a CBT employee you don't have to deal with their upper managements lack of knowledge with regard to each employee's job responsibilities.

    Cons

    Continued relocation of employee's from place to place and unacceptable work environments. Upper managements main level of importance is finding ways to cut cost no matter how much an employee is valued, recommended, or how it will affect their internal or external customers & vendors.

    Advice to Management

    Take serious consideration to respecting immediate supervisors, co-workers, and internal and external customers opinions and recommendations as valuable information prior to down sizing departments.


  9. "Won't recommend Cincinnati Bell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cincinnati Bell full-time (More than 5 years)

    Pros

    The people doing the actual work are great people to work with.

    Cons

    Continuing layoffs, no flexible hours, unreasonable amount of hours without appreciation, don't care about employees


  10. "Cincinnati Bell Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great place to work if you are in a stable department

    Cons

    So worried about the dollar and taking everything over seas they seem to be forgetting that GOOD customer service is what makes a company successful

    Advice to Management

    Start focusing on customer service to make this local company something for Cincinnati to be proud of


  11. Helpful (1)

    "stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    well compensated? good location? i'm reaching here...

    Cons

    -poor communication
    -very silo'd
    -promotions are based on time served, not merit, which leads to incompetent/unqualified people in a number of positions
    -very "old boys club" feel
    -untrustworthy management
    -no accountability
    -no processes/procedures. the ones that are in place are not followed

    Advice to Management

    change the culture. don't just talk about it, do it. get rid of people who refuse to change. you're $2 billion in debt. start acting like it.


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