Cincinnati Bell Reviews | Glassdoor

Cincinnati Bell Reviews

Updated March 18, 2017
136 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Ted Torbeck
45 Ratings

136 Employee Reviews

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Pros
  • Good benefits, vacation, and compensation (in 10 reviews)

  • Great pay, great benefits good schedule, good pay (in 9 reviews)

Cons
  • no racial or gender equality in upper management (in 5 reviews)

  • Unreliable product, difficult to meet sales goals depending on territory assigned (in 3 reviews)

More Pros and Cons

  1. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cincinnati Bell full-time

    Pros

    People people people people people

    Cons

    Varies depending on the day


  2. "Retention specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Specialist in Cincinnati, OH
    Current Employee - Retention Specialist in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cincinnati Bell full-time (More than 3 years)

    Pros

    Management is awesome they do everything they can to help you achieve your goals, no micro management, very nice updated work environment

    Cons

    They change your shifts and will give you a two day notice to tell you so. Every now and then they will make you work mandatory Saturday's. Constant changes nothing stays the same. The better you do the less you get. They don't value and appreciate employees. The retention department plays a very important role in company and brung in millions of dollars in revenue last year and they did nothing but thank us and cut our commission!

    Advice to Management

    Show more appreciation to the ones who work extremely hard to help your company grow.


  3. Helpful (1)

    "Account Manager- Commercial Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager- Commercial Growth in Cincinnati, OH
    Current Employee - Account Manager- Commercial Growth in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Cincinnati Bell full-time (More than 3 years)

    Pros

    Fun atmosphere, new location, ticket perks, happy hours, ping pong table, great co-workers, meeting with customers to discuss needs, developing solutions. Great experience in technology, solution selling, and customer relationships.

    Cons

    Two individuals on the executive team will make or break your career and have large egos. Good ole' boys club. One particular Director leads with fear and intimidation. Unfortunately, they rule all of the sales department and have a large pull in the decisions of other departments. I went from loving my job and career potential, to hating it. Lots of good people in the company, but a few controlling ones ruin it for many individuals. Stress is also very high as outside sales goals are extremely high and get higher every year. However, a few individuals will get a few lucky breaks during the year to hit their numbers. Systems are extremely old and inefficient. Lots of wrong information.

    Advice to Management

    Do what is right for your employee, not only what will benefit yourself.


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  5. "tech support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Cincinnati, OH
    Former Employee - Call Center Representative in Cincinnati, OH

    I worked at Cincinnati Bell (More than a year)

    Pros

    easy job for students who have work to do

    Cons

    pay, "promotion" system, workload increased daily


  6. "Very political and difficult to get anything done"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Cincinnati, OH
    Former Employee - Manager in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cincinnati Bell part-time (More than 5 years)

    Pros

    Technology can be very interesting. Downtown location is central. Pay was above average. Very invested in the community. Benefits were decent.

    Cons

    Much more concern about CYA than moving the company forward. Way too many grudges held between departments and individuals. Technology available for employee use is very outdated and inefficient.


  7. "Fun and Friendly environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Recommends
    No opinion of CEO

    I worked at Cincinnati Bell full-time (More than a year)

    Pros

    -great managers, fun and hard working employees, good pay,

    Cons

    no cons really just work hard and you will get out what you put in.

    Advice to Management

    keep working hard


  8. "LOVE CBELL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people to work with. Love that everyone works as a team

    Cons

    Sometimes its hard to hear back about information or for info to be given down to the interns


  9. "Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales in Cincinnati, OH
    Former Employee - Outbound Sales in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworker's were good people. Enjoyed learning from some of the senior reps.

    Cons

    Goals were unattainable and the potential commission was greatly misrepresented. Outbound sales is a dying thing, most don't answer the phone, and those that do are typically in early stages of dementia.

    Advice to Management

    More realistic goals & stop misrepresenting the average commission. The hours are impossible, add to that the stress of people not even answering their phones and you end up with a losing team.


  10. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Cincinnati, OH
    Former Employee - Director in Cincinnati, OH
    Recommends
    Neutral Outlook

    I worked at Cincinnati Bell full-time (More than 10 years)

    Pros

    Great company with great upside potential

    Cons

    Very competitive industry so there is always much change

    Advice to Management

    Listen to your staff


  11. "Not Such a good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent training. Bonus after training. Nit much to really say here.

    Cons

    They punish you for sales you made when it dosent get installed due to techs and company error. They will also take pay away if a customer leaves after installed if its withen 3 months . the service is spotty and its not our faults the customers want something more reliable. Until accountability can be put into place this company will never live up to its expectations. Dont fall for the hype.

    Advice to Management

    Dont allow your employees to be penalized for someone elses mistakes. Also pay them for the work they did.



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