Cincinnati Bell Reviews | Glassdoor

Cincinnati Bell Reviews

Updated March 18, 2017
136 reviews

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Full-time Part-time

136 Employee Reviews

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Pros
  • Good benefits, vacation, and compensation (in 10 reviews)

  • Great pay, great benefits good schedule, good pay (in 9 reviews)

Cons
  • no racial or gender equality in upper management (in 5 reviews)

  • Unreliable product, difficult to meet sales goals depending on territory assigned (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Mixed Bag"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Consultant in Cincinnati, OH
    Former Employee - Communications Consultant in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cincinnati Bell full-time (More than 3 years)

    Pros

    I really enjoyed working with the other communications consultants and sales managers at Cincinnati Bell. For this position, I thought the pay was adequate for not requiring anything other than a high school diploma.

    Cons

    Very few opportunities for advancement, not only within sales divisions, but also laterally within the company. I was really bothered by the fact that there was no such thing as selling with values at Cincinnati Bell. Nothing, and I mean nothing, mattered so long as you persuaded customers to sign up for services.

    Advice to Management

    Promote honesty throughout your sales divisions. Understand new subscribers will decrease, but your retention and satisfaction metrics will skyrocket. Not that they really have anywhere to go but up at this point.


  2. Helpful (1)

    "Co-Op"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Coop in Cincinnati, OH
    Current Employee - Accounting Coop in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Cincinnati Bell (Less than a year)

    Pros

    Pay is very good
    Located downtown which is nice
    Good with allowing you take care of personal matters

    Cons

    Not a lot of knowledge to be gained and some of the work is meaningless
    Doesn't appear to have a lot of opportunities for growth


  3. Helpful (1)

    "Project Manager / Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Business Analyst in Cincinnati, OH
    Current Employee - Project Manager/Business Analyst in Cincinnati, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cincinnati Bell (Less than a year)

    Pros

    Great work environment and ethics.

    Cons

    behind on IT technology and not very tailored towards employee development plans


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  5. Helpful (1)

    "Going, Going, Gone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cincinnati Bell (More than 10 years)

    Pros

    Benefits are reasonably good, compared to other companies. Moving to centralize in Downtown Cincinnati (could be PRO or CON, depending on how they handle parking subsidy).

    Cons

    Company future unsure - since only a Cincinnati footprint based company, room for growth limited (only so many households). Too many fish in the pool of services they offer. High debt outstanding still after many years. Speculate that Company survival would be through sale/buyout.

    Advice to Management

    Decide on where you want to take the company and stick with it, too many changes going on in such a short window. Outside Cincinnati, Only Cincinnati. Data Center, not Data Center. Wireless, not Wireless. Fioptics, ???


  6. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook

    I worked at Cincinnati Bell full-time (Less than a year)

    Pros

    Great Benefits and compensation, as well as many opportunities for growth.

    Cons

    Not much female representation in upper management.


  7. Helpful (1)

    "Business Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Manager in Cincinnati, OH
    Current Employee - Business Account Manager in Cincinnati, OH
    Recommends
    Positive Outlook

    I have been working at Cincinnati Bell full-time (More than 8 years)

    Pros

    Great Benefits
    Opportunity to work from home
    Training Opportunities

    Cons

    Environment can make promotions difficult unless you know the right people. It isn't always what you know but rather who you know. This is unfortunate because sometimes the best person for a job gets passed over.

    Advice to Management

    Be more accepting of advice from employees in one-off situations


  8. Helpful (2)

    "This company has been great to me and my family."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Cincinnati, OH
    Current Employee - Sales Manager in Cincinnati, OH
    Recommends
    Positive Outlook

    I have been working at Cincinnati Bell full-time (More than 3 years)

    Pros

    Good benefits, vacation, and compensation.

    Cons

    I do not have any negative things to say about the company. The job has been great.

    Advice to Management

    Keep up the good work. Good luck in the transition of the wireless traffic. I hope you are able to get more door swings in the retail stores.


  9. Helpful (1)

    "Fun and exciting work, concerned about the company's long term viability."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Cincinnati, OH
    Current Employee - Senior Manager in Cincinnati, OH
    Recommends
    Neutral Outlook

    Pros

    Visibility, access to decision makers, strategic project work

    Cons

    Competitive position, company size, leadership "bench" strength

    Advice to Management

    Need to own the Cincinnati market and strategies to grow beyond this market.


  10. Helpful (2)

    "Best company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Consultant in Cincinnati, OH
    Former Employee - Communications Consultant in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome place to work. Management is great at supporting your decisions and coaching their employees for a successful career path within the company, whether it is in a different department or a higher up position in your current department. They truly want you to be in a position that you want to be in. The employees there are one big family, which makes it much more enjoyable to spend your days at work & being productive. Loving your job plays a huge role in success. Also, Ted is a great CEO. He makes it a priority to meet frequently with employees in each department and always asks for feedback and suggestions. Love this place!

    Cons

    The only con I can think of is vacation requests are tricky, but I think that is in any retail position.


  11. "Positive atmosphere, but an uncertain future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Cincinnati, OH
    Current Employee - Senior Product Manager in Cincinnati, OH
    Recommends
    Positive Outlook

    I have been working at Cincinnati Bell full-time (More than 8 years)

    Pros

    Great place to move up. Make it known that you want to move up and as long as you are performing or get in with the right people you will be given the opportunity.

    Cons

    Sounds weird to say about a 100+ year old company, but with current leadership, I'm not certain they don't plan to sell off more parts of the business.


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