Cincinnati Bell Reviews | Glassdoor

Cincinnati Bell Reviews

Updated May 27, 2017
139 reviews

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139 Employee Reviews

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Pros
Cons
  • no racial or gender equality in upper management (in 5 reviews)

  • Unreliable product, difficult to meet sales goals depending on territory assigned (in 3 reviews)

More Pros and Cons

  1. "Positive atmosphere, but an uncertain future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Cincinnati, OH
    Current Employee - Senior Product Manager in Cincinnati, OH
    Recommends
    Positive Outlook

    I have been working at Cincinnati Bell full-time (More than 8 years)

    Pros

    Great place to move up. Make it known that you want to move up and as long as you are performing or get in with the right people you will be given the opportunity.

    Cons

    Sounds weird to say about a 100+ year old company, but with current leadership, I'm not certain they don't plan to sell off more parts of the business.


  2. "Good money/bad management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative in Cincinnati, OH
    Current Employee - Field Sales Representative in Cincinnati, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Can make up to $100K a year with 50-60 work hours a week.

    Cons

    Expected to work 6 days a week. Company will call for meetings with less than 24 hour notice. Management are all comparable to used car salesmen.

    Advice to Management

    Keep promises you make to employees.


  3. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Cincinnati, OH
    Current Employee - Account Manager in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supportive and encouraging management style. Great core values from the top down.

    Cons

    Not much opportunity for career advancement

    Advice to Management

    offer more coaching or information on how to advance upward in the company


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  5. "Fast pace."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Cincinnati, OH
    Current Employee - Senior Product Manager in Cincinnati, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cincinnati Bell full-time (More than 10 years)

    Pros

    Lots of change. New CEO is changing the culture.

    Cons

    Work life balance not as good

    Advice to Management

    Be more flexible with employees


  6. Helpful (2)

    "company in slow decline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Cincinnati, OH
    Former Employee - Manager in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cincinnati Bell full-time (More than 8 years)

    Pros

    Hard working employees, focused on providing good customer service. Competitive compensation, vacation, benefits.

    Cons

    Core company is treading water in a very competitive market. Key assets and the best opportunities for growth and profit were spun off to Cyrus One along with considerable investment, but with limited benefits to core company shareholders or employees. The remaining company may find it difficult to continue to adequately invest in network maintenance and technology. Limited gender and racial diversity, many management positions appear to be filled based on good-old-boy connections.


  7. "Great pay, have to deal with a lot of politics with it being a smaller company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Consultant in Cincinnati, OH
    Current Employee - Communications Consultant in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cincinnati Bell full-time (More than a year)

    Pros

    Commission. You are paid very well.

    Cons

    Favoritism amongst employees, outsourced customer care. Have to be available at all times on your company phone.


  8. "learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales in Cincinnati, OH
    Current Employee - Small Business Sales in Cincinnati, OH
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Cincinnati Bell full-time (More than a year)

    Pros

    flexible schedule, meeting new people every day

    Cons

    more people are using cell phones than landlines, selling zoomtown was difficult due to the slowness of the broadband

    Advice to Management

    ask your sales reps whats going on in the field more


  9. Helpful (1)

    "Good company, if you can take all the change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Cincinnati, OH
    Current Employee - Analyst in Cincinnati, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Cincinnati Bell full-time (More than a year)

    Pros

    They're making a lot of changes to make the company more competitive and life better for the employees.

    Cons

    The changes are for the best of the company, and have a great strategic vision driving them. But as a regular employee it causes worry for job security, as well as constantly changing roles. Also, politics within the company are pretty intense.

    Advice to Management

    Cut through some of the politics and do the right thing. Empower the employees who are trying to do that


  10. Helpful (1)

    "Most people have to work for a living, this is a great place to do it..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cincinnati Bell full-time (More than 10 years)

    Pros

    Great pay.Work-life balance is great! People are the best part of the work day. Many opportunities for additional training, but seldom used. Customer still seems to be top of mind for everyone involved. Overall a great place to work.

    Cons

    Too many "silos," still operating under a monopoly mindset in some cases. Additional training is seldom used/encouraged due to broken processes. Many stresses, too many work-arounds, and too often doing what it takes to make things work, rather than what's right, because of lack of support/involvement/direction from within. A fear of losing your job for speaking up, and telling the truth...

    Advice to Management

    Become more connected to mid-lower level employees to see what it's really like to work here. The direction is positive, but pick one, and stick with it. People feel overwhelmed to accomplish the lofty goals put before them, and become less engaged when they aren't recognized for them. The culture shift that is being performed may take generations to breed out before it can be fully realized. Stay the course, but become candidly connected with the people doing the work.


  11. Helpful (2)

    "Good Pay, questionable stability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cincinnati Bell full-time (More than 8 years)

    Pros

    Good Pay, Good People, Good Benefits, allow personal growth based on skill.

    Cons

    While Cincinnati Bell is good at pulling in contributors for the United Way and the Arts fund, they seem to lack interest their employees. There is no concern for their family's or the community that these employees contribute to with their wages. Keep in mind this is the same community that Cnbell expects to support them. It is one thing to offshore jobs that consistently revolve, and another to displace seasoned professional employees, with up to 20 years of dedication to CBT. If you want to work for a place with a cloud of uncertainty over your head, no matter how expert your skills are, this is the place to be.

    Advice to Management

    When you research a problem and a solution, put all parties involved in the room, before making regrettable decisions. This seems to be the theme for this organization. The decisions made in the past few years seem like a deliberate attempt to devalue the company.


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